I am having trouble downloading an iTunes movie. It repeatedly quits and gives me an error message that my network connection was reset. Any suggestions?

Hello sudsy71,
The article linked below provides some useful troubleshooting steps that can help resolve this error.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

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Hello Dawnellk,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Previous purchases may be unavailable if they have been refunded or are no longer on the iTunes Store.
Best of luck,
Mario

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I have this same problem, i though it was my internet (super slow) it would take 3 HOURS!! to download the update and then after all the waiting, it would say "network connection timed out" Ive restarted it and checked my settings over and over but it still says "timed out" wat should I do?!?

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

HT201272 I recently upgraded from an Iphone 4S to 5. I am having trouble with magicjack; each time i install it it gives me an error message "The installation associated with this device is invalid". Cannot seem to access account info or make calls.

I recently upgraded from an Iphone 4S to 5. I am having trouble with magicjack; each time i install it it gives me an error message "The installation associated with this device is invalid". Cannot seem to access account info or make calls.

I have exactly the same trouble.
If you wet the answer, please let me know!!

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.

I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.
Help!
Thanks, Mark

Unfortunately, the error message gives no details about what codec might be missing or what it needs.
If the file can't be opened in QT, it only means you cannot use the QT "Inspector" window to check what compression formats were used to create the file. It does not mean you can't use the Finder "Information" window to check on the compression formats or use a third party media information window (e.g., like VLC which will open many compression formats not supported natively by QT) to determine what kind of data is included in the MOV wrapper. If the file cannot be opened in any app, it is usually a good sign that the file itself is corrupted.
It's a stupid error message. Apple should do better than that.
Error trapping is quite extensive but there are still many areas which require human oversight. The message is telling you that either the container has a problem (e.g., not properly terminated, non-standard, or corrupted) or that one or more of the compression formats used is not supported by your current codec component configuration or that the data was encoded using non-standard settings or preferences not supported by QT or that the fourCC code does not match the data contained in the file or that there are timecode inconsistencies, etc., etc., etc. In short there are a near infinite number of possible problems for which it would be very difficult/nearly impossible to program error trapping depending on your sourcing of content and how you process it before it reaches the player app. Think of it like trying to play a BD disc in an DVD player.
I'll call Apple support when I get a chance.
Chances are good that they will end up sending you back here. In any case, it is often a good idea to post a sample file for examination by other QT users. At the very least, they should be able to tell you if the sample file will play on other systems which would indicate whether or not the file itself is bad and under the best of circumstances whould allow them to examing the file in detail for various common problems.

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

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This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

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look around the forum tons of people repport that they can't update
makes you suspect that apples update servers can't meet the depand of too many users
trying to update at once

I am getting an error message that my network connection has timed out. while trying to update my iPhone on iTunes. Has anyone found a solution? I was given some advice about turning off my firewall and/or virus protection but am nervous about doing that.

I get a message that my network connection has timed out while trying to update my iPhone on iTunes. Has anyone else had that problem and if so what solutions have you found? I was told to turn off my firewall and/or virus protection while updating but am nervous about doing that for obvious reasons. I'm also disgusted with Apple not providing free tech support.

See this article about the ports that have to be open during the update process. iTunes has to contact Apple during the download. iTunes for Windows: Troubleshooting security software issues

Itunes says that my network connection was reset how do I fix it?

So I can get Itunes to open but when I try and connect to the store it says your network connection was reset please make sure you're network connection is active and try again. But me r my brother can get it to work. what can we do?

Hello courtneyfromcan,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Best of luck,
Mario

When connecting my iPhone or iPod touch to my laptop to update software, the software downloads to my laptop but when it goes to install I get an error message that says network timed out. Any advice here please?

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Hi, reagans3.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues with iMessage. I am not sure what troubleshooting steps that you have processed; however, there are some additional steps in the article below that may help.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Cheers,
Jason H.

Im having trouble launching my itunes library, Everytime i try to launch it an error message appears and says "New Itunes Libraray" How do i fix this? I dont want to lose all my music

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Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

In order to update some of my apps I enter my apple ID and password and I get an error message that I cannot connect with itunes

Why can I not connect to iTunes when I try to update apps?

In my experience, this reflects a network problem -- i.e. your internet connection is somehow intermittent.
Sometimes rebooting the device can help.

I am having trouble downloading a purchased movie from ITunes Help

I am having trouble downloading a purchased movie from I tunes It keeps telling me there is an error and to tap and try again but all fails Help

I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

I am having trouble downloading an iTunes movie. It repeatedly quits and gives me an error message that my network connection was reset. Any suggestions?

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