I am having trouble downloading the creative suite package.

Downloading, Installing, Setting Up

uninstall any cc software on your computer.
clean http://www.adobe.com/support/contact/cscleanertool.html
and then install, Creative Cloud Help | Creative Cloud for desktop

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Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!

Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!

i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
don't know if that helps theres no where that tells you how to do that so its extremely frustrating..
hope that can be of some help.

I'm having trouble downloading the Creative Cloud and I think it many be a problem with my internet speed. We have a cable wireless modem.

I am trying to download the Creative Cloud with Photoshop and Lightroom. It doesn't load and I actually let it run all night and it still didn't load. I uninstalled Creative Cloud and tried again. What am I doing wrong? Could it be that I am using wireless?

Hi Rickeee48,
May I know what is the error you are getting when you try to download Creative Cloud. Also you can follow the below link it may help.
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Prabs

WHY AM I HAVING TROUBLE DOWNLOADING THE CREATIVE CLOUD APP?

Hi folks,
I purchased the creative cloud desktop app through a university web site. The app is on my desktop but when I try to download it, it freezes about 1/16th of the way through. I've restarted my computer and tried it multiple times. No error message---it just freezes.
I have a 40year old Macbook Pro, 4 GB memory and 2.4 GHz processor. I MAY be close to my storage limit but have received no messages to that effect.
Any advice?
Many thanks,
NG

NG please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

I am having trouble downloading cs6 creative suite master. It stops downloading about 3/4,s done.

Is there anyone that is having the same problem or is it just me and is there a way to fix this problem?

Where are you choosing to download the install files too? I would recommend trying the solution I just posted in http://forums.adobe.com/thread/1008205.

I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

How do I download the Creative Suite 6? It's not letting me for whatever reason

How do I download the Creative Suite 6? It's not letting me for whatever reason

And "It's not letting me...." means what? Sorry, you need to provide much more information. What browser? What system? Do you get any warnings?
Mylenium

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

Creative Suite 6
Click the Buy link for the Suite you want to upgrade to.
I want to buy: <select Upgrade>
I own: <select the CS5.5 product you already own>
Platform: <select Mac or Windows>
Complete your CS6 upgrade purchase.
Note that CS6 is superseded software and will receive no further upgrades or updates. Adobe has stopped working on CS6.
Adobe now promotes their Cloud memberships. So consider subscribing to an Adobe Cloud membership if you want up-to-date software which will be upgraded regularly.

I'm having trouble updating the Creative Cloud.

I'm having trouble updating the Creative Cloud. I can see that there are 21 updates but every time I try to install them I get an error (49).

Without system information nobody can say anything. Generalyl you may need to run the Creative Cloud Cleaner Tool, reinstall the apps and try again.
Mylenium

Hi, i downloaded the creative suite and installed the trial versions of the programs (Photoshop etc.). when i try to insert the alphanumeric code to set it regularly operative it doesn't let me digit letters so that the code lies incomplete and the obtain

hi, i downloaded the creative suite and installed the trial versions of the programs (Photoshop etc.). when i try to insert the alphanumeric code to set it regularly operative it doesn't let me digit letters so that the code lies incomplete and the obtainment of the licence fails. how can i solve this disfunction?

The alpha numeric code is the redemption code which needs to redeemed by following the steps in http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
This shall help you to use the CC .
Regards
Rajshree

Downloading the Creative Suite when I already have the serial number?

Hi,
I have already got the creative suite on one of my laptops (it has been paid for), but i want to download the creative suite on my new laptop, I already have the serial number.. but how do I do this?

Bethanjames which version of Creative Suite are you wishing to download? You can find links to most versions at Other downloads.

How long does it take to download the Creative Cloud Packager?

How long does it take to download the Creative Cloud Packager? Its over 22 hours now and its only 57precent complete. Could you tell me what size it is? And if I turn off the computer and bring it to my home broadband will it need to strart from scratch?
Thanks - Conor

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.

I'm having trouble updating the Creative Cloud desktop app (Error code: 62)

I'm having trouble updating the desktop app. The application updater says its error code 62.
Running on Mac OS X 10.9.5.

Hi yongteck,
Please refer to the help document and thread below where the issue has been resolved:
1. Error "Failed to Install" Creative Cloud Desktop application
2. Why do i keep on getting error 62?
Regards,
Sheena

I'm having trouble downloading the PhotoShopC6 free trial.

I downloaded the creative cloud app and installed "Photoshop CC", but that is it. I cannot open the program as the only option is "view tutorials". I went to the download center and tried to download from the browser but it just opens the cloud after I click download. Where do I find the actual Photoshop files?

You start the programs like any other program - from the start menu/ launchpad or the applications folder, not from within the CC app.
Mylenium

Where can I download the Creative Suite 6 Design Standard Student Teacher Version install packages?

I have a serial number and downloaded the normal install packages for CS6. Using my serial number failed. I wonder if this is because I only have a serial number for an educational version.

Serial number failures have nothing to do with edu vs. commercial packages. Once you have the serial number from your redemption code, the technical prerequisites are the same. At best you may have downloaded an installer that is for a different region and uses a different serial number range, but that's a different matter entirely. Either way, contact serial number support via web chat to sort out the issue.
Mylenium

I am having trouble downloading the creative suite package.

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