I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid
I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.
Same problem for me. Is there any way to escalate this query so there's a resolution?!
Similar Messages
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I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?
You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?
Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian -
I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?
Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree -
Hi, when i buy the Canon 5D mark III I was given a version of Adobe Lightroom 5, I install Lightroom and when I go to put the serial number tells me it's not valid, do not know what I can do. Thank you.
Try serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
PSE 12 download. The install says my serial number is invalid.
Trying to install PSE 12 onto MacBookPro. It seems to be downloaded but the installer says my serial number is invalid.
Hi Berengaria2,
Please refer the kb:http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html .
Regards,
Romit Sinha -
I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.
double check that you have the correct number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain you do, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html -
I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?
tthis happened to me today too!!
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Where I try to install Adobe pro 9 I receive a message my serial number is invalid
I have an Adobe Pro 9 serial number. However when i try to install a full version of the software my serial number is invalid. I have checked with the agents in the Chat support and they told me to post my issue here. The Chat support agent told me that the serial number i'm having is a volume license. Please advise.
Hi Farid.zulkifli,
Welcome to Adobe Forum,
If the upgrade serial number is of Retail version & the previous qualifying serial number is of volume, then it is an incorrect upgrade path.
You will need to contact Adobe Support http://adobe.ly/yxj0t6 & get approval for re-serialization only when you have valid proof of purchase as per company guide lines. The discretion to re-serialize depends on the proof of purchase & concerned Team for approval.
Regards,
Rajshree -
I can't re-install Logic Pro 9 in the same laptop because serial number is invalid?
I can't re-install Logic Pro 9 in my laptop again because the serial number is invalid? help?
1) Check you are imnputing the serial number correctly (zeros instead of ones etc..)
2) If your version of LP9 is the upgrade version then you must first enter the original Logic Po 8 full version serial and then the Logic Pro 9 upgrade serial...
Failing that.... contact Apple for a replacement serial....
http://support.apple.com/kb/HT1861?viewlocale=en_US&locale=en_US -
On reinstall of elements 9 it says my serial number is invalid?
I own elements 9 and 12. I cannot unistall 9 so I downloaded it and tried to reinstall it but it says that my serial number is invalid, although it matches what is in my Adobe products.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Just installed elements 10. When I try to download pictures from camera card, elemnets 6 comes up to process. I did mconvert.
It sounds like a configuration option. I would recommend posting your inquiry to the Photoshop Elements forum though. Also please include which operating system you are using when reposting your inquiry.
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I am having trouble downloading apps onto my iPad2. When I try a message appears " not enough local storage this can be managed in settings.". I ave tried by deleting unused apps, but the same message appears. How can I resolve this ? Help needed pleas.
Try rebooting the iPad as well. You might be getting an inaccurate reading and rebooting might clear that up.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
@Does anyone know how to actually call a real person at Adobe for help? This is frustrating to purchase a product and not be able to even use it.
I do not know of a phone number that I can recommend, but here is one for chat for the area you are having a problem.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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