I am having trouble updating my iphone software. The instructions take me in an endless loop. Says sync is complete, but update does not occur.

I have updated Itunes, backed-up iphone to itunes, but can't update software. When I click update, it takes me back through the syncing process. I have synced wiht Itunes 5 times now and still no update to my iphone software.

When you connect and it says "backing up iPhone" at the top of the iTunes window, there should be a small "x" to the right of the message that will stop the backup. It will then allow you to progress to syncing and updating the iPhone. Once you're updated, try the backup process again to make sure that everything is ok.

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