I am having trouble with a firmware update for my 40ex500 tv. Downloaded update to thumb drive but

Will try again.  Am having trouble with a firmware updat for sony 40ex500.  Downloaded update to my thumb drive but when inserted in the usb slot on the tv, the sequence to update the tv does not complete.  Various service reps have led me to you for resolution.  Please advise?  Bill Becker

I have a Macbook with Tiger, and OS x 10.4.  I had to install a new hard drive.
Run Disk Utility   /Applications/Utilities
First, go to your Apple menu then click Software Update...
If no updates are available, check the startup disk using Disk Utility.
Using Disk Utility to verify or repair disks

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