I am having trouble with Blackberry Desktop. With this o...

I am having trouble with Blackberry Desktop. With this other issues came up. I been trying to get help with this website but it is impossible. I need help now and can't seem to find someone to call. Where can i call? the internet help is worthless to me and i am really frustrated.

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Importing photos from Iphone to computer and there is a message it is having trouble with this part way through on a phot and then stops

I am having trouble importing photos onto my Mac book Pro from my Iphone...in the middle of the import I get a message stating that they are having trouble with one of my photos and then stops importing...want to save photos and clear the phone storage

Hello cindysc
Try importing the photos using Image Capture and see if that changes things. If it still gets stuck, try and email the photo to your self and download it that way.
iOS: Unable to import photos to computer
http://support.apple.com/kb/ts3195
Regards,
-Norm G.

Having trouble with this kernel panic

Hi everyone. I've been having kernel panics for the past few months and I've been having trouble figuring out what's causing it.
I have an early 2011 15" MacBook Pro, with a quad core 2GHz i7
My OS is 10.8.2
Here is the most recent panic:
Interval Since Last Panic Report: 2700 sec
Panics Since Last Report:          1
Anonymous UUID:                    D636001D-4751-46AF-931B-D57E9A0E8962
Fri Nov 16 17:45:29 2012
panic(cpu 6 caller 0xffffff8006eb7bd5): Kernel trap at 0xffffff80070ef7f8, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010e49c000, CR3: 0x0000000009892000, CR4: 0x00000000000606e0
RAX: 0xffffff802a67eaa0, RBX: 0xf7ffff80401e1ec8, RCX: 0x0000000009000000, RDX: 0xffffff80401e6a28
RSP: 0xffffff81d830bd10, RBP: 0xffffff81d830bd30, RSI: 0x0000000000000002, RDI: 0xf7ffff80401e1ec8
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff802b985808, R11: 0x0000000000000010
R12: 0x00000000331919d3, R13: 0xffffff80274ceb70, R14: 0x0000000000000002, R15: 0xffffff802a67eaa0
RFL: 0x0000000000010246, RIP: 0xffffff80070ef7f8, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000010e49c000, Error code: 0x0000000000000000, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81d830b9b0 : 0xffffff8006e1d626
0xffffff81d830ba20 : 0xffffff8006eb7bd5
0xffffff81d830bbf0 : 0xffffff8006ece4ed
0xffffff81d830bc10 : 0xffffff80070ef7f8
0xffffff81d830bd30 : 0xffffff8007106045
0xffffff81d830bd60 : 0xffffff8006eee797
0xffffff81d830bdd0 : 0xffffff8007105e4b
0xffffff81d830be80 : 0xffffff8006efa3bf
0xffffff81d830beb0 : 0xffffff8006ef3af7
0xffffff81d830bf10 : 0xffffff8006f03eee
0xffffff81d830bf30 : 0xffffff8007272fc6
0xffffff81d830bf60 : 0xffffff8006e3dcde
0xffffff81d830bfb0 : 0xffffff8006eb26b7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x0000000006c00000
Kernel text base: 0xffffff8006e00000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 3054737506995
last loaded kext at 1140684625770: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f891d6000, size 229376)
last unloaded kext at 208356032253: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f877d0000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.ntfs          3.10
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AGPM          100.12.69
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleHDA          2.3.1f2
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.kext.AMDFramebuffer          8.0.0
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.AMDRadeonAccelerator          1.0.0
com.apple.driver.AppleIntelHD3000Graphics          8.0.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleSMCLMU          2.0.2d0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0
com.apple.driver.AppleMuxControl          3.2.11
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleUSBTCButtons          235.4
com.apple.driver.AppleUSBTCKeyboard          235.4
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleUSBHub          5.2.5
com.apple.driver.AppleSDXC          1.2.2
com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AirPort.Brcm4331          602.15.22
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOAcceleratorFamily          19.0.26
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleSMC          3.1.4d2
com.apple.kext.AMD6000Controller          8.0.0
com.apple.kext.AMDSupport          8.0.0
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.driver.AppleUSBMultitouch          235.7
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.1.1
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 1.69f3
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F384758334D314131333333433920
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD7500BPKT-80PK4T0, 750.16 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
Any help would be greatly appreciated. Thanks!
Edit: I forgot to mention that I already did several memory tests on the RAM, and have wiped and reinstalled the OS and the problem persists.

Step by Step to fix your Mac

I'm having trouble with this line: public function initHandler(event:EVENT):void

I'm building a simple photo gallery in Flash CS4 & I've posted the entire code below, if anyone can see the problem in this code, please let me know....thanks. This code is actually from a tutorial: http://blip.tv/file/1620128/
The tutorial had no issues with this code so I'm wondering if its just a matter of correcting a property or setting somewhere.....
package videocode
    import flash.display.*;
    import flash.events.*;
    import flash.net.*;
    public class videoview extends MovieClip
        public var source:*;
        public var loader:Loader;
        public var loaderIndex:Number = 1;
        public function videoview()
        loader = new Loader();
        loader.contentLoaderInfo.addEventListener(Event.INIT, initHandler);
        addChild(loader);
        loadImage();
        public function initHandler(event:EVENT):void
            source = loader.content
            source.alpha = 0;
            source.x = videoarea_mc.x;
            source.y = videoarea_mc.y;
            addEventListener(Event.ENTER_FRAME, enterFrameHandler);
            protected function changeHandler(event:Event):void
                loaderIndex = photoStepper.value
                loadImage();
            protected function enterFrameHandler(event:Event):void
                if (source.alpha <1){
                    source.alpha+= .1;
                } else{
                    removeEventListener(Event.ENTER_FRAME,enterFrameHandler);
            public function getPath():String
                return("images/image"+loader.Index+".jpeg")
            public function loadImage():void
                loader.load(new URLRequest[getPath()]);

public function initHandler(event:Event):void
only the 'E' should be uppercase

I'm having trouble with "this" and method dependence

For my Data Structures course, we have to create a simple Word Processor. The constructor contains two stacks, left and right. The way the class populates the strings is pretty straight forward. Any text to the left of the cursor gets pushed onto the left stack and any text to the right of the cursor gets pushed onto the right stack (in reverse order). For example, the phrase "hello" with the cursor between the l's, would push h, then e, then l onto the left stack. o then l is pushed onto the right stack. Follow me so far?
Next, we have to implement several methods, such as moveLeft, moveRight, delete, insert, and moveToStart. There is also a toString() method which prints the two stacks as a String. The way I have my toString() method mapped out, is first to call the moveToStart() method. This method then pops all values from the left stack and pushes them onto the right stack (left: empty, right: h-e-l-l-o). So now, I simply pop each value from the right stack and store the values in a char[] array. The array is then returned as a String.
This data structure converts the stacks to a String fine, the only problem is preserving the original stacks. So I tried to copy the value of "this," which should correlate to the EditableString es2 (declared in main), to a temp EditableString, tempEs. I then call moveToStart on tempEs, and pop values from tempEs.right. This is all in hopes to preserve the original es2. However, as you could see from the output at the bottom is that toString() modifies es2. If it didn't, "Hello, how are you" would have printed twice. Instead, an empty string is printed.
There is obviously something wrong with my moveToStart(). Any suggestions? I apologize for not providing any comments in the code, it's just that I tried to save space. If any further explanation is necessary, don't hesitate to ask. Thanks.
public class EditableString {
private Stack left;
private Stack right;
private JavaStack l = new JavaStack();
private JavaStack r = new JavaStack();
private char[] text;
private static String cursor = new String("|");
private EditableString tempEs;
private Character characterObject;
private char test1;
public EditableString() {
left = new JavaStack();
right = new JavaStack();
public EditableString(String left, String right) {
new EditableString();
for (int i=0; i < left.length(); i++) {
characterObject = new Character(left.charAt(i));
l.push(characterObject);
for (int i = right.length(); i > 0; i--) {
characterObject = new Character(right.charAt(i-1));
r.push(characterObject);
this.left = l;
this.right = r;
public void moveToStart() {
while (! this.left.isEmpty())
this.right.push(this.left.pop());
public String toString() {
tempEs = this;
tempEs.moveToStart();
text = new char[(tempEs.right).size()];
for (int i=0; i < text.length; i++)
text[i] = ((Character) (tempEs.right).pop()).charValue();
return new String(text);
public static void main(String args[]) {
System.out.println("Starting Word processor!");
System.out.println("----------");
EditableString es2 = new EditableString("Hello, how", " are you");
System.out.println("es2: " + es2.toString());
System.out.println("es2: " + es2.toString());
/* Output:
Starting Word processor!
es2: Hello, how are you
es2:
*/

Ok, I tried to create a copy(Es) method and modified the toString() method as follows, but I am having the same problem. Ok, in order to test my methods, I print the various sizes of several stacks. In the toString() method, right after tempEs is declared, this.left=10, this.right=8 and tempEs.left=tempEs.right=0. After the copy method is invoked and assigned to tempEs, this.left=tempEs.left=10 and this.right=tempEs.right=8. Follow me?, this is where I have trouble.
I try to "pop" one value from tempEs.right to see if the action occurs on tempEs and not this. Well, it does. Right after the pop() method, this.left=tempEs.left=10 and this.right=tempEs.right=7. I need this.right to stay at 8. Why are these Editable Strings dependent?
And for the record, I'm not trying to "pay" anyone to do my homework. I am simply trying to pass, and in turn, graduate. This is the second time I am taking this course (failed it with style the 1st time) and desperately need to pass. I have VERY little Java background and this class is unfortunately required for my engineering degree. So, I am simply looking for some help with my 30+hour homework assignments.
public EditableString copy(EditableString ES) {
        EditableString xTemp = new EditableString();
        xTemp.left = ES.left;
        xTemp.right = ES.right;
        return xTemp;
    public String toString() {
        EditableString tempEs = new EditableString();
        tempEs = copy(this);
        tempEs.right.pop();
        tempEs.moveToStart();
        text = new char[(tempEs.right).size()];
        for (int i=0; i < text.length; i++)
            text[i] = ((Character) (tempEs.right).pop()).charValue();
        return new String(text);

Anyone having trouble with this phone and their in car bluetooth? Calls dropping not recognizing the device. Had the car bluetooth reset at dealer. They said it is a common problem with the iPhone?

Bluetooth in car is not recognizing my device and when it does it will only stay connected about 5 minutes. Blue tooth has been reset at the dealer. They said it is very common with the iPhone? The car is a 2014 Toyota Highlander. This is very very frustrating as I have a 45 minute commute to work and do not want to have to hold my phone.... Thank you for any help.

sstaylor2001 wrote:
I have already done all of that. It still doesn't work. My husband has the same phone and a 2013 toyota and his is fine. Toyota told me it is the brand new cars and the new apple update. Need to figure something out. This phkne is useless now and I've had a iPhone for 5 years
Wow you would think the newer car is just an updated version of what your husbands has.
I wonder if your husbands car was updated to the same connect system if his would not connect?
Does your husbands phone work because he does not have the new iOS from Apple?
Can he hook to your connect system in the car?

It sounds SO SIMPLE but i'm STILL having trouble with this!!

Well after tinkering with Java for three years i thought i was pretty comfortable with it but lo and behold i am completely stuck on the SIMPLEST problem: The good ole classpath. I've always run javac from the dir that has my .java files and never needed to specify the classpath before.
But now for this uni assignment i've got to use servlest, requiring sticking the servlet.jar file in the classpath. I CAN'T DO IT!!
I've tried both setting the CLASSPATH variable in DOS and using the -classpath option in javac, but it just won't recognize it!! My .java files and the servlet.jar file reside in the d:\cse3400 directory.
I've typed at the D:\> prompt:
D:\>SET CLASSPATH=D:\cse3400;D:\cse3400\servlet.jar
then executed javac from the D:\> prompt:
D:\>javac ServletContainer.java
and i get the message
count = 0, total = 52
error: cannot read: ServletContainer.java
count = 0, total = 52
1 error
if i type,
D:\>echo %CLASSPATH%
i get
D:\cse3400;D:\cse3400\servlet.jar
i've also tried just typing:
D:\>javac -classpath d:\cse3400;d:\cse3400\servlet.jar ServletContainer
but i get the same thing.
I've tried the above with only one path mentioned (removing the need for ; seperators) but it still can't find the sourcefile unless i'm in that dir or specify the full path with the filename on javac. I've checked and double checked case sensitve stuff, even renaming the dirs to make sure.
So i really need to get servlet.jar in my classpath somehow, coz otherwise i get the error:
ServletContainer.java:12: cannot resolve symbol
symbol : class ServletConfig
location: package servlet
import javax.servlet.ServletConfig;
I've also tried sticking servlet.jar in the d:\jdk1.3.1\jre\lib\ext directory but that don't work either.
I'm running JDK 1.3.1 for win32 but i've also tried (and failed) with JDK 1.2.2 for win32. I've un-installed them both then just re-installed 1.3.1 incase there was some sort of version conflict or something.
Could someone pleeeeeez help??? I've spent about 6 hours trying to find solutions in zillions of places and all i get is set the CLASSPATH in dos or use -classpath, and IT DOESNT WORK!!!
-Frustrated

It sounds like you're confused between classpath and sourcepath.
The classpath contains class files - compiled Java.
Java source is usually compiled from the directory that contains it (its root package anyway) or by specifying the directory that contains the source. Don't do this by giving the full filename to the source file since this might lead to confusion over the package the code belongs to.
The generated class files then need to be on the classpath for java to run them.
Compare these two lines, one that does the compiling and one that runs:
javac -classpath c:/jars/servlet.jar ServletContainer.java
java -classpath c:/jars/servlet/jar;. ServletContainerNotice that the java command includes the current directory in the classpath since this is where the ServletContainer.class file will be found after compilation. I don't think that it's necessary to include the current directory in the classpath (java used to look there by default) but if you get in the habit of making your classpath explicit every time you'll have fewer problems with it.
If you wanted to get your code compiled somewhere else you'd do something like this:
cd src
javac -classpath c:/jars/servlet.jar -d ../classes ServletContainer.jar
cd ..
java -classpath c:/jars/servlet.jar;classes/ ServletContainerThis then looks in the classes directory for classes too.
Hope this helps.

HT1222 Anyone having trouble with this update? My open / save dialogs stopped working after this update...

Affected applications seem to be Rosetta ones...
HT1222: Apple security updates

Security Update 2012-001 Bricks Rosetta programs
Restore method.
#1 Backup your personal data off the machine.
Backup files off the computer (not TimeMachine) and disconnect. If you don't have a external drive, get one and connect to the USB port and simply drag and drop copy your User folder to the external drive, it will copy all your files. But installed programs are more complicated and best left to reinstalling via original sources.
#2 Try Restoring from a TimeMachine or option bootable clone
If you have TimeMachine drive, or a hold the option key bootable clone use that to erase and restore from.
Note: A TM restore can take a awfully long time, a clone restore takes under 2 hours in most cases.
#3 Reinstall OS X 10.6 from disk
If no TM or bootable clone then:
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility to >Repair Disk and Permissions (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: If Disk Repair gives a error that is not repaired, then you have to consider erasing the drive (with Zeros) and try reinstalling 10.6 fresh or replacing the drive.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#4 Update to 10.6.8 without Security Update 2012-001
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001.
#5 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason.
If you get gray screen at any time when booting (possible it might occur when you reinstall old programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
#6 Learn how to have a OS X drive restore ability using TimeMachine or cloning software
Learn how to clone here
http://www.bombich.com/get_ready_for_lion.html
TM help here
http://pondini.org/OSX/Home.html
#7 Make copies of your original Snow Leopard
Learn how to make copies of your 10.6 disks here
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Learn how to make a bootable SL USB
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
#8 Deciding on upgrading to Lion?
Learn which programs ARE NOT compatible with Lion
http://roaringapps.com/apps:table
#9 Unverified hacks
Note: You may see a "hack" for this issue floating around, it has had mixed results as people's software is different.
You may want to try it, but it's at your own risk. It has worked fast for some and not at all for others, hopefully over time it will work for all.
The above methods I outline are Apple approved restore methods + based upon experience here and not a quick fix, but are sure to work as Apple recommends such steps themselves.
https://support.apple.com/kb/TS2570
If at any time you feel this is beyond your capability, please seek local professional assistance before you lose your data.
Please maintain at least a TM drive, just hook up a external drive and TM will ask you to make a backup
If your a bit more skilled, a option bootable clone is much superior than TM drive.
Good luck
<Edited by Host>

HT201269 Hi! I have purchased a new computer and have an older ipod 8th generation. Have had no trouble transferring music purchases until now. Seem to have no choice but purchase the icloud subscription. Anyone else having trouble with this?

Hi! I have an 8th generation ipod and have purchased a new laptop with windows 8. I purchased new songs on itunes and can't seem to transfer them to my ipod now. Doesn't give me an option to check the box under albums like I had to do before my new computer purchase. I have authorized this computer to accept itunes. Not sure what else to do. Don't want to lose all my songs already synched. Help! Thanks!

What exactly happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod

I have been through all the steps given in help to enable cookies but the site i am trying to log into still says i have to have a cookie enabled browser....i am only having trouble with this one site and it is not blocked

each time i try to log in as a member to this site i get the message that i have to have a cookie enable browser. all other sites seem to be working fine. cookies are enable, have been cleared and i have nothing blocked at all

Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Are people still having trouble with iPhone/HP Laptops?

Since I've had my Envy I've had no end of trouble with getting it and the iPhone to play nice. Any my search continues. So far, I have updated every bios, reinstalled Windows 7/iTunes many times, have restored the iPhone far more times than I care to remember and I am STILL having troubles with this thing. Having got through the Syncing issues with the PM55 chipset and iPhone I can now sync with my laptop. However all is not well as it would seem that I cannot sync my photo's. It doesn't matter if I have 0gb, 15gb or 30gb free, iTunes is telling me that there is not enough memory available. This error seems like an old one and there is even some info in the Apple KB but after following all that I still can't get it to sync my photo's.
Some info on my setup:
HP Envy 15 (all the latest drivers installed, bios F.24) Core i7-820, 8gb ram etc.
iPhone 32gb, ver 3.1.3
iTunes (whatever the latest one is)
I should add that I can sync my iPhone with an identical install of intunes on my vintage Quad core desktop PC, but as I use my Laptop a lot more (and have all my media, email, and contacts etc on it) I would prefer to sync to it.
Is there anything that I can do? Its very frustrating to have blown $4k on this equipment and it doesn't work...

Well I tried deleting the photocache but alas, no luck. I also tried syncing with just the photo's enabled, and it worked! So then I enabled my other media and that copied across too! I thought I was on a bit of a roll here, but now whenever I try and sync it will do one of 3 things:
iTunes will crash.
iTunes will indicate that there is not enough memory on the device (+9GB free)
iTunes will remove the iPhone from the sidebar (and my computer/disk management) even though it will continue to charge.
Interesting point to note is that it works fine (cable/iphone/itunes/media library) on my desktop and macbook. Still really disappointed that I cannot get these two to cooperate. Also still haven't got any contacts from outlook but that may not be related?

I have an Ipod Touch (4th Gen) and I am having troubles with my downloads from purchasing music from the Ipod. On my downloads icon in the Itunes Store (on Ipod) there is a symbol of how many songs I still have waiting to download, but they wont download.

I have been having troubles with this for months and am extremly tired of not being able to download my songs. I bought these songs off of Itunes as well, so I really hope i can retrieve them. I do not know where to find a personal apple support person yet, does anyone know where to find one on the website?

See these previous discussions:
Waiting applications: Apple Support Communities
Downloading apps stuck on waiting...: Apple Support Communities

Anyone having trouble with Splashtop and Maverick?

Splash top will not run since installing Maverick. I have uninstalled and reinstalled, but still no go. Anyone else?

I've been having trouble with this since I upgraded to iOS 7.0.2! Logged on tonight to see where I could log the problem with apple to get to fix in the next update! Seen on Facebook that others having same issue.
I've also had a problem that when I put phone in to airplane mode it isn't reconnecting to the network afterwards!

Having trouble with apple tv it will not respond to commands

I cannot get my apple tv to respond to commands. I've turned it off repeatedly and thought maybe it was my harmony remote that controls all of my devices but I tried the apple tv remote and it doesn't respond to that either. Anybody else having trouble with this?

Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

Having trouble maintaining remote desktop connection with Mavericks. What is this about needing RDC 3.7.1 with Mavericks. I downloaded RDC 3.7.1 but it does not replace RDC 2.1.0 previously installed.

Having trouble maintaining remote desktop connection with Mavericks. What is this about needing RDC 3.7.1 with Mavericks. I downloaded RDC 3.7.1 but it does not replace RDC 2.1.0 previously installed

Lucky you, it did not work for many users (which as it should be) so MS produced a new version, for ML and Mavericks.
It's in the App Store, for free.
FYI, I assume that you were attempting to post a picture, no one can see it (except maybe you) because it is on your computer rather than the forum server.
file:///Users/dbrant/Desktop/About%20Apple%20Remote%20Desktop%203.7.1.webloc
Use the small camera icon in the editor toolbar to post it.
It also looks like you attempted to use Apple Remote Desktop, which does not do Windows.

I am having trouble with Blackberry Desktop. With this o...

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