I am having trouble with i tunes

i can not get i tiunes to download on my new laptop
also can not get into my account

Hello, theresac581. 
Thank you for visiting Apple Support Communities. 
When experiencing issues installing iTunes, here is an article I would recommend going through.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Cheers,
Jason H.

Similar Messages

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    Hi, im having continous problems with i tunes im a new user and im finding very hard to work out how me and my girlfriend can use i tunes with different i pods. Im sure their is a way we can use the same program without having to keep deleting each others music and adding it all over again. Can someone please advise how we can both use i tunes from the same program/computer and have our own library of music without the others music be downloading onto the wrong i pods.
    I hope that makes sense and someone can help.
    Thanks Alex

    There are basically two ways of using multiple iPods on a computer and these involve:
    a) Sharing a single iTunes library and user account.
    b) Creating multiple user accounts and having separate libraries.
    Sharing a Library
    If you want to share the one library, you can set either or all of the iPods so that they only get updated with only certain playlists (you can update from more than one if you wish):
    Loading songs onto iPod automatically - Mac
    Loading songs onto iPod automatically - Windows
    Choosing the update option "Sync Music - Selected playlists" allows you to create a playlist specifically for the iPod and drag the tracks you want into it. If you tire of the list and want to change it, you just add or remove the songs you don't want. The ones you take out out remain in the library to be used some other time if you choose. You can read more about playlists at these links:
    iTunes: Creating playlists of your favorite songs
    How to create a Smart Playlist with iTunes
    Or you can choose to update any or all of the iPods manually and just drag whatever content you want to them: Managing content manually on iPod
    Loading the iPod shuffle differs slightly but it can still be used with the others, for details have a look at this page:
    Loading songs onto iPod shuffle - Mac
    Loading songs onto iPod shuffle - Windows
    Separate User Accounts
    Another option is to create a separate User account for each person on your PC or Mac. Different accounts by definition would give you completely separate libraries. Each account has it's own iTunes folder, Library and iTunes Music folder and you load it with CDs etc just as you did with your original one. The iPod can be set to update however the owner chooses, sync all, manual or sync specific playlists

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    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you? If so, does iTunes launch properly now?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

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    I'm having trouble with my iPhone 4, but on the black screen with the I tune music circle with the charger below it. I just don't get it after I plugged to the computer and it's not working :.(

    The screen is telling you to connect the iPod to your computer and restore via iTunes
    iTunes: Restoring iOS software
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    Hi having trouble with camera roll photos - can not see them in i tunes. Is adobe photoshop the only program I can use?

    You don't see them in iTunes. In theory your computer should see the device as a camera and you should be able to transfer the photos in the same way as if you'd connected a 'proper' camera to your computer (this only applies to photos taken with the device or saved from emails/websites etc, it doesn't apply to photos that were synced from your computer). There is some help/guidance in this article for transferring photos to your computer : http://support.apple.com/kb/HT4083

  • TS1368 hi i am having trouble with connectind to the i tune app it says unable to connect and when i try to make a payment it says cntact i tune although i have money on my account, and i have checked my wi fi please can you help, THANK YOU

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    I'm having trouble with a virus or something which affects Google search results when I use Firefox on my PC ...
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    ''' "... vulnerability in your software?" ''' <br />
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    Install, update, and run these programs in this order. They are listed in order of efficacy.<br />'''''(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)''''' <br />These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.<br />
    ''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
    Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] <br />
    SuperAntispyware - [http://www.superantispyware.com/] <br />
    AdAware - [http://www.lavasoftusa.com/software/adaware/] <br />
    Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] <br />
    Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx]<br />
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    http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
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    [http://www.spywarewarrior.com/index.php] <br />
    [http://forum.aumha.org/] <br />
    [http://www.spywareinfoforum.com/] <br />
    [http://bleepingcomputer.com]

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    my ipad is having trouble with my music... i had recently gotten a new one when i signed into my icloud the music that i had on the orignal one was not there.... some songs were in fact there but not clickable ( it was there only gray)... i was looking for help on how to get the music on the ipad

    my ipad is having trouble with my music... i had recently gotten a new one when i signed into my icloud the music that i had on the orignal one was not there.... some songs were in fact there but not clickable ( it was there only gray)... i was looking for help on how to get the music on the ipad

  • I am having trouble with my Mac Mini's ethernet connection.   Defining a new network interface shows no ethernet adaptor.  Reloading SL from DVD repaired.  But SL update lost ethernet again.  Will Lion Fix?

    I am having trouble with my mac mini ethernet.  It had been working for weeks after an update to SL 10.6.8.
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    listed for '+' a new service did not include Ethernet any more.  And the Utilities->System Profiler->Ethernet Cards shows
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    Have you reset the SMC?
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    While you're at it, resetting the PRAM won't hurt anything and 'might' help is SMC reset didn't work (PRAM does some port control):
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Something else you might try .... you don't say how you're updating to 10.6.8, however, if you're using Software Update, you might try downloading the 10.6.8 combo update, which contains all updates to 10.6. Sometimes, Software Update doesn't work quite right, and installing the combo update fixes that. Download the update from Apple's download site at http://support.apple.com/downloads/ , using Disk Utility repair permissions, apply the combo update, then repair permissions again.

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    I came across that mention in one of the pages you posted:
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    I cannot attach a screenshot because I have not seen a triangle of any kind in my address bar.

  • I have an Ipod Touch (4th Gen) and I am having troubles with my downloads from purchasing music from the Ipod. On my downloads icon in the Itunes Store (on Ipod) there is a symbol of how many songs I still have waiting to download, but they wont download.

    I have been having troubles with this for months and am extremly tired of not being able to download my songs. I bought these songs off of Itunes as well, so I really hope i can retrieve them. I do not know where to find a personal apple support person yet, does anyone know where to find one on the website?

    See these previous discussions:
    Waiting applications: Apple Support Communities
    Downloading apps stuck on waiting...: Apple Support Communities

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    I am having trouble with iMessage being activated. It has worked up until yesterday and now won't activate and is saying no address in the send and receive section. My number is there but not ticked. Any suggestions on how to fix this? I have shut down my phone, but still no luck!

    iMessage and FaceTime went down yesterday for some people. Mine is still down. My iMessage is saying the same thing about being activated. Sounds like you are still down too. Ignore the status page that says everything is fine - it lies.

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    Hello there, Missy.
    First thing I would recommend is to check your downloads queue to make sure there is not an interrupted download per the following Knowledge Base article:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If your download was interrupted using your iPhone, iPad, or iPod touch
    1. From the Home screen, tap the iTunes app.
    2. For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    3. Enter your account name and password if prompted.
    4. Tap the blue download arrow to resume.
    If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
    For Apps, you can also try tapping on the application icon to resume the download, as outline in this featured discussion:
    App updates won't download on my...: Apple Support Communities
    https://discussions.apple.com/thread/4111336
    Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
    Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
    If that doesn't do it, try resetting or restoring the iPhone.
    via whatheck
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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