I am having trouble with my apple t.v. remote.

The remote was only working to click up and down to scroll through selections. Then I read through discussions and found a thread where it said to hold the menu and rewind button down. I did that and now can hear the click, and see the light come on the apple t.v., for the left, but I'm in the far left column so there's still no where to go but up and down. How do I get restore it so that I can scroll to the right? I tried holding the menu button and the fastforward button, but that hasn't done anything. I've also tried to reset - both by unplugging and by holding the menu and play button at the same time. Please advise. This is the black Apple TV, which I'm guessing is Apple TV 2.
Many thanks.

My apologies. I just figured out it's an Apple TV 3. The button to go right started working, but it intermittently stops. While it was working, I downloaded the remote app for my iPhone and iPad as a backup. This still doesn't solve the issue with the remote. Please advise. How do I get it repaired, replaced, fixed or whatever you suggest. We bought the Apple TV in January of this year and it is still under warranty.

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