I am having trouble with my mac book air. I think I have a virus because every time i click on a link it opens up popup windows and other things. How do I reset the computer?

I'm not very good with computers, so I need to be told how to do this as simple as possible. Please help.

It's not a virus.
You may have inadvertently installed adware. Eradicating it is simple and you don't have to download or install anything to fix it. For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.

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  • I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

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    I believe this is a duplicate of an existing question, which has answers: https://support.mozilla.com/en-US/questions/749313
    Thanks,
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  • I am having problems with my Mac Book Pro, as it has started running very slowly.  Please find a copy of the etrecheck report - can anyone help.

    I am having trouble with my Mac Book Pro which I bought in August 2012.  It has suddenly started running very slowly every time I try to poen something.  I have completed an etrecheck report - can anyone help?
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              MacBook Pro - model: MacBookPro9,2
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 384 MB
    System Software:
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    Disk Information:
              TOSHIBA MK5065GSXF disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 499.25 GB (410.81 GB free)
              HL-DT-ST DVDRW  GS31N 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
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    Thunderbolt Information:
              Apple, Inc. MacBook Pro
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              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
              [running] com.MyBusinessWorks.backup.plist Support
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              FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.1
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
              Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
              JavaAppletPlugin: Version: 14.1.0 - SDK 10.7 Mismatch! Oracle recommends Java 7 Update 55
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              Searchme: Version: 1.3
              Amazon Shopping Assistant: Version: 1.1
              Ebay Shopping Assistant: Version: 1.1
              AllMyTube: Version: 5.0.0.1
    Audio Plug-ins:
              iSightAudio: Version: 7.7.1 - SDK 10.7
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
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              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
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              Flip4Mac WMV  Support
              MyBusinessWorks  Support
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                   2%          MyBusinessWorksBackup
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              152 MB          WebProcess
              131 MB          Finder
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              94 MB          MyBusinessWorksBackup
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              1.34 GB          Active RAM
              343 MB          Inactive RAM
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    Have you reset the SMC?
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    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    While you're at it, resetting the PRAM won't hurt anything and 'might' help is SMC reset didn't work (PRAM does some port control):
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Something else you might try .... you don't say how you're updating to 10.6.8, however, if you're using Software Update, you might try downloading the 10.6.8 combo update, which contains all updates to 10.6. Sometimes, Software Update doesn't work quite right, and installing the combo update fixes that. Download the update from Apple's download site at http://support.apple.com/downloads/ , using Disk Utility repair permissions, apply the combo update, then repair permissions again.

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