I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

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  • I am having trouble with my mac book air. I think I have a virus because every time i click on a link it opens up popup windows and other things. How do I reset the computer?

    I'm not very good with computers, so I need to be told how to do this as simple as possible. Please help.

    It's not a virus.
    You may have inadvertently installed adware. Eradicating it is simple and you don't have to download or install anything to fix it. For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.

  • I am having problems with my Mac Book Pro, as it has started running very slowly.  Please find a copy of the etrecheck report - can anyone help.

    I am having trouble with my Mac Book Pro which I bought in August 2012.  It has suddenly started running very slowly every time I try to poen something.  I have completed an etrecheck report - can anyone help?
    Thank you
    Hardware Information:
              MacBook Pro (13-inch, Mid 2012)
              MacBook Pro - model: MacBookPro9,2
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 384 MB
    System Software:
              Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:21:48
    Disk Information:
              TOSHIBA MK5065GSXF disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 499.25 GB (410.81 GB free)
              HL-DT-ST DVDRW  GS31N 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple, Inc. MacBook Pro
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
              [running] com.MyBusinessWorks.backup.plist Support
    Launch Agents:
              [running] com.MyBusinessWorks.status.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
              [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
    User Login Items:
              iTunesHelper
              Dropbox
              AdobeResourceSynchronizer
    Internet Plug-ins:
              Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
              FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.1
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
              Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
              JavaAppletPlugin: Version: 14.1.0 - SDK 10.7 Mismatch! Oracle recommends Java 7 Update 55
    Safari Extensions:
              Slick Savings: Version: 1.0
              Searchme: Version: 1.3
              Amazon Shopping Assistant: Version: 1.1
              Ebay Shopping Assistant: Version: 1.1
              AllMyTube: Version: 5.0.0.1
    Audio Plug-ins:
              iSightAudio: Version: 7.7.1 - SDK 10.7
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
    3rd Party Preference Panes:
              Flash Player  Support
              Flip4Mac WMV  Support
              MyBusinessWorks  Support
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   3%          WindowServer
                   2%          MyBusinessWorksBackup
                   1%          PluginProcess
                   1%          mdworker
                   0%          Microsoft PowerPoint
    Top Processes by Memory:
              197 MB          Safari
              152 MB          WebProcess
              131 MB          Finder
              131 MB          mds
              94 MB          MyBusinessWorksBackup
    Virtual Memory Information:
              1.67 GB          Free RAM
              1.34 GB          Active RAM
              343 MB          Inactive RAM
              670 MB          Wired RAM
              327 MB          Page-ins
              0 B          Page-outs

    It may be running slow because your backup program, MyBusinessWork, is running: running] com.MyBusinessWorks.backup.plist.

  • I am having trouble with my Mac Mini's ethernet connection.   Defining a new network interface shows no ethernet adaptor.  Reloading SL from DVD repaired.  But SL update lost ethernet again.  Will Lion Fix?

    I am having trouble with my mac mini ethernet.  It had been working for weeks after an update to SL 10.6.8.
    Once it went out and i repaired it by defining a new connection from System Preferences ->Network->(left panel service, +).
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    As a last ditch effort i reloaded my original SL from DVD.  (I think it was version 10.6.4 but i could be mistaken on the version).
    The ethernet worked!  But KeyNote wasn't going to work because apparently the version i purchased depends on 10.6.8.
    So I upgraded again to SL 10.6.8 (Plus some other updates like AirPort which i don't use).
    Now the Ethernet is not working again.  I see the same symptoms as before with the Ethernet seeming not installed.
    Is this a problem seen by others?
    Would going to Lion fix the problem?
    Could AirPort actually be the culprit and not SL?
    If i stay with my original SL, would i need to repurchase a version of KeyNote for the older version of SL?

    Have you reset the SMC?
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    While you're at it, resetting the PRAM won't hurt anything and 'might' help is SMC reset didn't work (PRAM does some port control):
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Something else you might try .... you don't say how you're updating to 10.6.8, however, if you're using Software Update, you might try downloading the 10.6.8 combo update, which contains all updates to 10.6. Sometimes, Software Update doesn't work quite right, and installing the combo update fixes that. Download the update from Apple's download site at http://support.apple.com/downloads/ , using Disk Utility repair permissions, apply the combo update, then repair permissions again.

  • I am having trouble on older mac book pro working in Preview its like being on old PC

    My newer 3 year old mac book pro is broke and i am using the older one ( lion) to do some work and having to use preview because i cant reinstall all software on this as well.
    I am having trouble on older mac book pro working in Preview.
    Why is Preview bad on older machines?

    Have you reset the SMC?
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.
    While you're at it, resetting the PRAM won't hurt anything and 'might' help is SMC reset didn't work (PRAM does some port control):
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Something else you might try .... you don't say how you're updating to 10.6.8, however, if you're using Software Update, you might try downloading the 10.6.8 combo update, which contains all updates to 10.6. Sometimes, Software Update doesn't work quite right, and installing the combo update fixes that. Download the update from Apple's download site at http://support.apple.com/downloads/ , using Disk Utility repair permissions, apply the combo update, then repair permissions again.

  • Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

    Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

    Hello Sue,
    I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
    I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
    It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
    Michael

  • Has anyone else been having trouble with safari ever since the update? I have restarted several times,mans it still doesn't work.

    Has anyone else been having trouble with safari ever since the update? I have restarted several times, it still doesn't work.

    Greetings Blueleoapple,
    After reading your post, it sounds like you are experiencing an error with Safari. You may want to consider resetting your device, which is different from restarting. This article provides detailed instructions for Restarting, and Reseting:
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    How to restart
    Press and hold the Sleep/Wake button until the red slider appears.
    Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
    How to reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for contributing to Apple Support Communities.
    Best,
    Bobby_D

  • HT1338 How to setup an external HDMI screen with a Mac Book Air

    How do I setup an external HDMI screen with a Mac Book Air? I am using an Apple accessory Moshi cable interface with a Samsung Syncmaster screen SB24B300 and I am unable to get any response. Thank you.

    You need to connect it to the computer using either USB or Thunderbolt. Setup is simply prepping the SSD:
    Drive Partition and Format
    1. Open Disk Utility in your Utilities folder.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.

  • I need any help i can get, im having trouble with the app find my iphone. I have lost my iphone, checked on the computer, and somehow, took it away so how do i get it back??

    Help
    I need any help i can get, im having trouble with the app find my iphone. I have lost my iphone, checked on the computer, and somehow, took it away so how do i get it back??

    If you are saying that after signing into iCloud it is telling you device is not found, it could be for any number of reasons. If the battery is dead, if the SIM has been removed, or if someone else has the phone and they have restored it, it will not be shown. Also, if you located it once and then sent a remote wipe, it disables the abililty to locate the phone with Find My iPhone.

  • I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my came

    I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my camera. Is there any other way i can install this on my camera without using the provided cd or buying the software again?

    That doesn't help the user with the serial code though.
    There has to be some kind of code somewhere within the package. The disk itself does not contain one. You can look here for help with finding your serial number:
    Find your serial number quickly

  • Anyone else having trouble with Itunes store? My account says I have entered the wrong security code for my credit card

    Anyone else having trouble with Itunes store? My account says I have entered the wrong security code for my credit card

    Yes, it happens to me all the time. I deleted an app because it froze the. Tried to redownloading it but it wouldn't let me ivd tried all of my cards and nothing works. I thought it was because I had a negative balance but I have a to of money all accounts. It'd be very helpful if someone could help us out.

  • TS3276 Hi there I am having trouble with my outlook express this is the first time it has happened it keeps telling me can't connect to the SMTP server and every password I have tried is incorrect this is for 'iCloud' very frustrating as all our phones ar

    Hi there I am having trouble with my outlook express this is the first time it has happened it keeps telling me can't connect to the SMTP server and every password I have tried is incorrect this is for 'iCloud' very frustrating as all our phones are ok

    Well I am feeling a bit silly now because that was all I had to do. In the past Workgroup Manager had always opened right up to the list of my users, I never even thought to click on that but apparently that was all that was needed.
    I still am not sure how the iChat Server preferences changed themselves on me, but it is not the first time I have had weird "settings" issues with our Snow Leopard Server.
    Thanks!

  • I can listen to my music with samsung soundbar wh 550 but i cannot do that with my mac book air. I can connect to samsung soundbar with my mac but the connection drops immediately. Please help  MacBook Air, iOS 10.9.4

    I can listen to my music with samsung soundbar wh 550 but i cannot do that with my mac book air.
    I can connect to samsung soundbar with my mac but the connection drops immediately. Please help.
    MacBook Air, iOS 10.9.4

    Contact Samsung for help.
    Barry

  • Today I've bought a Mac Book Pro laptop from Florida Mall. Can I change it with a Mac Book Air and pay the difference?

    Today I've bought a Mac Book Pro laptop from Florida Mall. Can I change it with a Mac Book Air and pay the difference?

    Yes, you have 14 days to return it.
    Cheers,
    GB

  • Can anyone recommend an external storage device to supplement my mac book air?  I already have a time capsule but want the new device to replicate the data on that so ideally would like a device that i can connect to the time capsule through a cable.

    Can anyone recommend an external storage device to supplement my mac book air?  I already have a time capsule but want the new device to replicate the data on that so ideally would like a device that i can connect to the time capsule through a cable. 

    Hi CJR
    I'm not sure how Time Capsule can be replicated onto your external drive but there is a USB port on the back of TC that can be hooked up to any recent external drive.
    Another thing to think about , besides a Time Capsule failure, is the theft of your Time Capsule, so it might be a good idea to consider separating any redundant back-up from your Time Capsule or both my be stolen.
    TC will back up until full and then begin deleting the oldest back-ups.  Mine is a 2TB Time capsule.
    My back-up plan is as follows:
    1.  Macbook Air back-up on Time Capsule though Time Machine backs up everything - I think it's about every 30 min or so.
    2.  Contacts, reminders, appointments, notes, email are backed up through iCloud.
    3.  iTunes and non-itunes purchased music is on iMatch (and no need to back-up) and any non-iTunes music is backed up on an HP external drive (in case Time Capsule dies)
    4.  Photos are on my MacBook Air and are backed up on my HP external drive.
    5.  Office documents (Excel, Powerpoint, Access etc) are stored in a Skydrive app (like iCloud) and Skydrive syncs these docuemnts with the MS  cloud and my old PC and does not alter their native format like storing in iCloud would do.
    Cheers

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