I am having trouble with purchasing apps on my iPad, it is continuously giving me a message saying unable to complete purchase. What's happening and how do I fix it?
The App Store isn't allowing me to purchase apps and is coming up with a message saying "your purchase could not be completed" what's happening and how can I fix it?
Could be any number of things. What user trobleshooting have you tried? Restart (power off/on) reset, hold the sleep/wake and home buttons together until you see the Apple logo and then release. See if it works after the phone restarts. Next is a restore from a backup (make sure you made a current one), then restore as a new device, which deletes all data from your device. If it doesn't work after all that, then make an appointment at the Genius Bar at the local Apple store, it is probably a hardware issue.
I have seen something similar which is generally diagnosed as a hardware issue.
Similar Messages
-
I am having trouble with the cache in bridge. When i open I get a message saying bridge has encountered a problem reading the cache try purging in the central cache to correct the situation. I did that but now when I try to get to the folders where my photos are stored bridge never gets to where I can work. The message appears "building criteria" and I get an endless loop on the lower left panel. How do I correct?
You correct it by leaving Bridge alone until it finishes rebuilding its cache, overnight if necessary.
-
Im having trouble with my volume. The only time i can hear my iphone's sound, is when i have heaphones plugged in. How do i fix this
Hello Malique2k14,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
No sound or distorted sound from speaker
Receiver issues
Best of luck,
Mario -
I just purchased a Mac and downloaded my previously purchased songs from iTunes, however it only downloaded a portion of the song (about 1:15) and this appears to be the same on all of the songs. What is happening and how can I fix it?
Hello Pork Chop 2,
Congratulations on your new Mac! It sounds like your purchased songs are not playing completely after you downloaded them. I recommend to following steps for an issue like this:
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
You can find the full article here:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Thank you for using Apple Support Communities.
Best,
Sheila M. -
getting an error message "video rendering error 60" when burning a new final cut pro project to Blu ray. Burning to regular DVD works fine. I have burned many other projects successfully to blu ray. What is this message and how do I fix it?
If this same timeline can be exported to other file formats and can be shared successfully to DVD, possibly it's the longer render time in the Blu Ray processing that is the problem. In the Finder in Applications, right click Final Cut Pro dot app, choose Get Info and verify that Prevent App Nap is checked. If it isn't, check it and try again.
Russ -
I used to have an ipod, but it died, and I thought the music died with it. Then I discovered that I could still use the music I purchased on my new player (a walkman this time) by dragging the itunes files to my desktop, then loading them into windows mediea player (then into my sony). Now, any of the music I didn't immediately transfer to my new listening device (or even to my desktop) is no longer available. The message says the "codex" is not the right one, etc. I bought this music and should be able to play it on any device I have. I've looked online and sources seem to be indicating that I need pay extra to be able to download these now - that's totally unacceptable. I won't be purchasing music from Itunes ever again if that is the case, and I've lost the music I've already paid for. Hopefully someone has an answer for me!
Refer to this article under section 4: Verify that the Apple Mobile Device USB Driver is installed
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
Anyone else having trouble with the app store on iPad today?
The app stor app is malfunctioning. Frozen in categories, wouldn't download updates. I shut my iPad down and tried again, synced it with my computer. Same result.
Did you try quitting the App? Double tap the home button to get to the recent apps at the bottom. Tap and hold down on the App Store icon until it wiggles, tap the minus sign to close the app and then tap the screen above the task bar to return to the home screen
Launch the App Store again and see if it works ok. -
HT2534 I am unable to buy gems on clash of clan app. Message say unable to complete purchase
Hi,
Please assist.
Travelling abroad an cannot buy gems from clash of clan app. Itune purchases work but not in app.To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card. -
Having trouble with in app purchases after ios7 upgrade?
I'm having trouble with in app purchases after ios7 upgrade
I'm having the exact same problem. Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case). I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems. This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP. I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem. So I got with tech support and they had me reset all of my phone settings -_-, then my network settings. No change. I tried restarting the phone obviously, closing the App and trying again, no luck. They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either. I tried IAP on two different apps and it was the same, could not connect to App Store error. I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things. If I find anything out I'll let you know.
-
Hi there! Am I alone having troubles with kids' app Little Pets Shop? Crazy invoices with €89,99 the "Wonderful Mountain"!! Has anybody got an idea? Thanks a lot
One of your kids made an in app purchase that you did not know about. Some apps include in app purchase and games do this quite often. The game itself is free, but you might have to purchase additional items to enhance the game or to unlock certain levels.
You can prevent this from happening in Settings>General>Restrictions>In App Purchases>Off. -
Help
I need any help i can get, im having trouble with the app find my iphone. I have lost my iphone, checked on the computer, and somehow, took it away so how do i get it back??If you are saying that after signing into iCloud it is telling you device is not found, it could be for any number of reasons. If the battery is dead, if the SIM has been removed, or if someone else has the phone and they have restored it, it will not be shown. Also, if you located it once and then sent a remote wipe, it disables the abililty to locate the phone with Find My iPhone.
-
Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
Having trouble with mail.app always cc'ing myself
Having trouble with mail.app always reply all is cc'ing myself. Solution was to add another address under the account so that it recoginzes aliases as well as the primary account that you are sending from. Then it will recognize all the addresses and aliases associated with the account.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents—again, the text, not a screenshot. I know the report is long. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Am I the only one having trouble with getting apps at the app store?
I am having all kinds of trouble with the apps store. Am I the only one?
No problems here... I am redeeming codes and downloading apps for my organzation right now.
-
I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)
Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.That's because you jailbroke your phone. You can't get help here.
Maybe you are looking for
-
Error return from JOB_SUBMIT / SUBMIT when running with another username
I am trying to run the program RSBDCSUB after setting up a BDC session. Due to our authorisations in the production environment I have to run this program under a generic user (l_ernam) that has the authorisations as most users do not. Here is the co
-
I have a copy of LIghtroom 5 on my office computer and a personal copy on my home computer. I convert my RAW files to DNG with Lightroom when I import them. Files I shoot for work also get imported on my home workstation. I noticed today that the res
-
ISE - Guest - permanent access for specific device
Hello, In brief: I'm using ISE 1.2, 5508 wlc and few 3702-I APs - brodcasting 2 SSIDs: Internal and Guest (Internet olny). Guest SSID forces user to provide username and password through guest portal. Is there any way to configure some policy on ISE
-
My iPhone doesn't push anymore
Nothing pushes anymore, mail, Facebook, calendar, nothing!! Anyone else got this on 4s?
-
Aggravations with Too Many Activations
Okay... here's the story (I'll try and keep it short... but no promises). In 2000 I opened account # 1 with Adobe. In 2004 I must have forgotten about my previous account so I opened a second under a different email address. I had purchased some eboo