I am having troubles reseting my security questions?

I just purchased a new mac, and am trying to download my first app.  I am prompted to answer my securtiy questions when I purchase the app but unfortunately am unable to remember my answers.  I have tried multiple time to change my questions and answers but I am unable to get my changes to be saved??

It's really stupid. You needed to have provided a rescue email upon registering your account (years ago even). This isn't the same as an alternate email. To reset the questions, you have to call Apple, rather then them just sending an email to the email address. It's just plain idiocy.
Sorry, there isn't any other way.

Similar Messages

  • I am having trouble reseting my security questions

    I am trying to buy a tv video and i want to reset my security questions. i went and hit send a reset to my email but i never get them is there a other way to reset them because i forget my answers to them.

    It's really stupid. You needed to have provided a rescue email upon registering your account (years ago even). This isn't the same as an alternate email. To reset the questions, you have to call Apple, rather then them just sending an email to the email address. It's just plain idiocy.
    Sorry, there isn't any other way.

  • I'm having trouble resetting my security questions for my apple ID, i also have forgotten my rescue email address

    im having trouble remembering my answers to my security questions, so i need to reset them. also i have forgotten which email address i used as a rescue email address, need help asap! Also is there a way to cancel a apple id as ive gt a new e-mail address which i have only ever used as a secondary email address for an account but have deleted it from that ID, but it still wont let me register it for a new apple od account

    If you added a rescue email address to your ID, you would see the option to send a reset email to that address as shown here:
    You'll have to go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Forgotten Apple ID security questions" and click "Continue".
    Also, you access your iCoud data on icloud.com, not itunes.com.  And you can only go to icloud.com from a computer, not an iPad.

  • Im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active,and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??

    im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
    this says it all..

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    Having trouble with the security questions for iTunes.  Tried to reset them, but the mail from Apple never comes . . .

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96290)

  • I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

    I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?

    This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
    http://www.youtube.com/watch?v=yPmT5Xbb8p0

  • I'm having problems resetting my security questions it won't send the email

    So I'm having problems trying to reset my security questions it will not send the email that it says has been sent and the only way I can buy anything on iTunes is if I have the questions reset. I need severe help

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • Resetting my security question

    I am having a trouble resetting my security question for I forgot my answer to it, and I can't seem to find the option to reset it. Please help! I am not able to download any priced application.

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • TS2446 I am having trouble trying to reset my security questions it made me change my password and I knew that but never let me change questions that I forgot answers to

    Please help me reset my security questions I have had no luck thus far following the directions

    You won't be able to view or change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I can't seem to reset my security questions, also having a hard time adding a rescue email

    I have tried to read on how to reset my security question, but was having no luck.  I finally reach max attempts.  I read how use a rescue email, but can't seem a place to add a rescue email.  I see the area where I can add an email, but it is not a rescue email. Thanks

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    Adding or changing the rescue email requires correctly answering two of the questions.
    (97425)

  • HT204053 I have just installed IOS7, having reset the security questions I have been asked for a Rescue Email address. I have entered my primary address, this is not valid. I have added another of my hotmail addresses and the process will not continue. I

    I have just installed IoS7 on my I Phone. Having reset the security questions I have been ask for a Rescue Email address. My primary address is not acceptable, I have tried other addresses put but the process will not forward. I cannot go back, my phone now will not function. The Rescue Email address keeps appearing. Help please.

    Did you check the email account for a verification email from Apple?  You may need to respond by clicking the Verify Now link before the new rescue address will be accepted.

  • Is there anyway I can reset my security questions without having to call Apple support?

    Is there anyway I can reset my security questions without having to call Apple support?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I'm in trouble to reset the security question answer of my apple id. while going to change no other option is showing without answering pane. please help.

    I'm in trouble to reset the security question answer of my apple id. while going to change no other option is showing without answering pane. please help.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118780)

  • I am having problems with my security questions.  I cannot Get them reset. What do I do?

    I am having problems with my security questions.
    I cannot get them reset.  How can I fix this?

    Hi Tiffanyweir,
    You need to contact iTunes Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • HT5312 Why am I not recieveing the email, when i try to reset my security question answers?

    Why am I not recieveing the email, when i try to reset my security question answers?

    Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather  get into my old account because it's linked to my perfered email address. Hum..
    Any help from the community would be much apprecated! thanks!
    Lori

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