I am in my account and trying to convert a file to MS Word.  I keep getting sent to the online Adobe site and it asks me to pay.  I already paid. How can I convert my file to Word?

I am in my account and trying to convert a file to MS Word.  I keep getting sent to the online Adobe site and it asks me to pay.  I already paid. How can I convert my file to Word?

Did you sign in with the Adobe ID you used for the ExportPDF subscription?
[topic moved to ExportPDF forum]

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