I am incredibly angry right now with the fact that it has taken me 6 hours to try to fix a plug-in problem that Adobe will not discuss with me over the phone when I have photos that must be done TODAY with $4000 on the line to have the job done today.

Question

I have never been so frustrated with a company and their inability to support me as a customer.
Even when I try to ask a question in the forums, it logs me out without ever posting my question- every time.
My PS5 will not allow me to run updates or manually install plug-ins to open CR2 files from a T3i.

Answer 1

SSprengel,
Your post appears as a reply to mine, but none of what you write applies to me.
You are way off base and I resent it. Please forgive the inevitable tone of what follows.  No offense meant, I'm just pi$$ed off, that's all.
Let's see:
ssprengel wrote:
CS6 is still sold and supported by Adobe, right?  They have released ACR 8.4 for both PS-CC and PS-CS6…
That's plain bull, and it has nothing to do with the OP's predicament. No need for me to go into the limited value of ACR 8.x and higher for CS6 users.  Incidentally, the miserly pay received by those poor souls in Pune, Mumbai, or wherever they are in India should allow Adobe to extend their limited, pathetic support by substantially more than a few years
I have been told in no uncertain terms by Adobe and those close to Adobe, that I'm an Adobe former client.
That is patently offensive by the standards of any prudent person.  My paid purchase of Photoshop CS6, is not that old. I had been an Adobe customer for very close to 30 years.
ssprengel wrote:
……From Adobe's perspective your $4000 job should allow you to buy new software and a new computer to run it on if your older computer isn't compatible with their new software…
That is unnecessarily condescending, offensive and wrong. $4,000 a month is substantially below half of what I was making before I became permanently disabled in 2005 and had to retire.  If $4,000/month is all you're making, I'm sorry for you.  That doesn't remotely allow you to project that onto me in a puerile and futile attempt to define me.
However, since 2005 I have not drawn a salary of any kind.  Further details are none of your business.
The fact that there are people well off to be ripped off does not justify Adobe's predatory practices in any event.
For your information, Microsoft has been very supportive of my situation regarding my older Macs and has even provided replacement floppy drives for Mac MS Word 5.a (decades old) in the last 12 months and even provided workarounds for a six-year-old Entourage 2008 this current year.  I run a number of Macs, including two Mac Pros and two Mac OS 9.2 machines.
ssprengel wrote:
…We pay quite a few thousands of dollars a year to use this software …, and we pay several thousand dollars a year extra because we are not using the current version.   We…are willing to pay extra to keep the old version.  We rarely call them for any help but that is their policy when their customers don't keep current with things.
MY point exactly.
I'm not in any sort of "problem" myself.  I'm in the process of quickly learning and enormously enjoying my Photoshop substitute, the excellent 59€ PhotoLine.  I was only expressing solidarity with the OP.