I am installing the latest update on Mountain lion. ( Itunes) . Screen went light gray, no progress bar, and is been running for about two hours. Help!

I am installing the latest update for Mountain lion (the iTunes update) . The screen went light gray, with no progress bars, and has remained that way for several hours. Help!

In this case, hold the Power button until your computer turns off, and then, turn your Mac on again. It looks like your computer got stuck during its restart, so it shouldn't harm anything on your computer

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  • Has anyone else noticed since the last update to mountain lion, if you pit it to sleep, when it wakes there is no sound. you have to reboot to get sound?

    I have found, in the past few days, since the latest update to Mountain Lion, if the Mac is put to sleep, there is no sound available when it wakes. I have to re-start to get sound back. Is this general??

    Please read this whole message before doing anything.
    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. 
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. 
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands. 
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply. 
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Triple-click the line of text below on this page to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef 
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
    Step 2 
    Repeat with this line:
    { sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef 
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. 
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step. 
    Step 3
    { launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef 
    Step 4
    ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef  
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting. 
    Step 5
    osascript -e 'tell application "System Events" to get name of login items' | open -ef 
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output. 
    You can then quit Terminal.

  • HT4718 am trying to install OS X Lion for the first time. So far it has been downloading for about 2 hours. How long should it take?

    Can anyone help please?
    Lion download to iMac has been running for about 2 hours and is still not halfway yet. How long should it take? should I cancel and start again?

    1500Kbs is 1.5Mbs. That is Kilo bits per second. There are 8 bits to a byte so if you divide 1500 (or 1,500,000) by 8 you get 187500 bytes a second. Divide 3.5GBs (3,500,000,000), that capitol B is for Bytes, by that 187500 you get 18666.666 seconds. Which needs to be divided by 60 to get the minutes and then again by 60 to get the hours.
    5.1851xxx hours.
    I use to have a 3Mbs DSL connection and it took me over 3 hours to download Lion. Now that I have a 19Mbs Cable connection it take about an hour to download and install.
    So wait it will happen eventually. If you cancel and start again your are still going to wait 5+ hours.

  • Help I just installed the latest update on my IPhone4 and now I can't open any of my stored podcasts. When I hit the podcast icon, the screen goes white for a second and the goes back to the opening page with all the icons. What happened?

    Help! I just installed the latest update on my IPhone 4 and now I can't access my podcasts. When I hit the podcast I on, the screen goes blank for a second and then opens to the home screen with all my icons. What happened?

    Try a reset which is similar to a computer restart and is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously you see the Apple logo and then release.

  • My iPhoto keeps crashing after installing the latest update, can't do anything!

    My iPhoto keeps crashing after installing the latest update, can't do anything! It used to crash when importing but now I'm at the point where I open the software and after 2 seconds it crashes (nothing connected either). What to do? Can't access any photos

    Try this:  launch iPhoto with the Option key held down and create a new, test library.  Import some photos and check to see if the same problem persists. If you can create a new library and import some test photos then the problem lies with your original library. 
    If that's the case make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
    Fix #1
    Launch iPhoto with the Command+Option keys held down and rebuild the library.
    Select the options identified in the screenshot. 
    Fix #2
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    Download iPhoto Library Manager and launch.
    Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
    In the next  window name the new library and select the location you want it to be placed.
    Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    If iPhoto crashes while trying to create a new library then try this:
    Make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:
    1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
         User/Home()/Library/ Preferences folder.
    2 - delete iPhoto's cache file, Cache.db, that is located in your
         User/Home()/Library/Caches/com.apple.iPhoto folder. 
    Click to view full size
    3 - launch iPhoto and try again.
    NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto.  You'll also have to reset the iPhoto's various preferences.
    If that fails to help a reinstall of iPhoto is indicated. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/  folder,
    Click to view full size
    Then install iPhoto from the disk it came on originally and apply all relavant updaters.
    P.S.  If you're still running Tiger, 10.4.6, then the above may not apply.  If you're running a newer system you should update your profile so we have a better idea of where you're at.
    OT

  • Since installing the latest update, Firefox will not load; it gives me the following error -- XML Parsing Error: not well formed.

    since installing the latest update, Firefox first operated with some errors but now will not load at all; it gives me the following error --
    XML Parsing Error: not well formed
    locations chrome://browser/content/browser.xml
    Line Number 1191, column 20:
    utton id="back-forward-dropmarker" type="menu" chromedir="&locale.dir;"-------------------
    please note that the words "utton ID" are exactly as the error message gives it; and at the end of the message there are exactly 19 hyphens.
    I don't know why this faulty code is referencing things to do with "chrome"... the Chrome browser is not installed on this PC or anywhere on our network.
    Also, this is not the first problem I had after clicking Firefox's prompt for the latest update. Before Firefox retreated into this error message, it was loading but running with some faults...
    1. the bookmark symbol was not appearing on the right hand side of the URL line, so I had always to click on "bookmark this page", after which the bookmark symbol did appear; however I don't know if the bookmarking function worked properly.
    2. the back and forward buttons were not highlighted, as if I had not come from a previous page; so once I clicked on a link to a new page I could not go back to where I came from because Fiefox thought I hadn't come from anywhere.
    3. there may have been other errors, but I did not find them.
    How do I reinstate my Firefox program to work properly please? do I have to download the latest version and reinstal? if so, do I have to remove the old version first? or is there a fix?
    Even to write this message I have been forced to use (yuk -- I don't like to say this!!!) Internet Explorer. So please -- I need help urgently.
    Thanks,
    NOEL

    Some how I solved my problem by opening a user account and downloading Firefox 4.0 beta and installing it, I did try it, worked fine, so I did close the user account and did go back to my own account(switched user), the main page that I had problem with Firefox which would not open, I dabble click on Firefox it start working again!! I hope that solves your problem too.
    firefox will not open, it gives me this cod and would not turn off, Error on switching in renew: NS_ERROR_UNEXPECTED, Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref] id: none

  • I just installed the latest update on my iPhone 4 and now it's nothing but a white screen and my computer wont even connect it to my itunes when I plug it in the USB port. What happened?

       I installed the latest update to my phone. Half way through it asked to connect to itunes. After updateing it had some type of error and wanted me to restore the phone. After restoring, another error box popped up and said that it could not be restored. Now it won't connect to itunes or my computer at all and is nothing but the black start up screen with the apple logo, or it's just a white screen. What happened?

    DFU mode? How do I do that? So far the only thing I can do is hold down both buttons to power it on and nothing is on the screen and it wont reconize on my computer....

  • Since installing the latest update I can no longer get on my wifi network

    Help! Since installing the latest update I can no longer access wifi.

    Yes, see:
    https://discussions.apple.com/thread/6224241?tstart=0
    10.9.3 kills third monitor: Apple Support Communities

  • How do I reinstall an older version of the software on my IPod touch?  Installed the latest update and now it no longer works in my car

    How do I reinstall an older version of the software on my IPod touch?  Installed the latest update and now it no longer works in my car.

    I'm sorry, but Apple does not provide a downgrade path for iOS. Because downgrading is unsupported by Apple we cannot discuss it on these forums.
    You may leave comments at Apple Feedback.

  • I installed the latest update of iTunes and now my computer is extremely slow and it freezes, What should I do to make it run  as usual?

    I installed the latest update of iTunes and now my computer is extremely slow and it freezes. When I click on the itunes icon, nothing happens, if it opens is a long time afterwards. Most of the time it does not even open, but the computer is very slow. It is a PC desktop running windos xp.

    Hey ArgentoSB!
    I have an article for you that can help you troubleshoot these issues:
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • After I installed the latest update, MSVCR80 was not installed and itunes will not work

    After I installed the latest updat to itunes, it did not install properly. I received the following messages:
    Service "Apple Mobile Devise (Apple Mobile Devise) failed to start. verify that you have sufficent privileges to start system services Abort, Retry, Ignore
    Itunes was not installed correctly. Please reinstall itunes. Error 7 (Windows error 126)
    When I click on the itunes icon, I get the following message:
    The computer can not start because MSVCR80.dll is missing from your compyter. Try reinstalling the program to fix this problem.

    I've revised my advice slightly...
    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall go to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    Should you get the error iTunes.exe - Entry Point Not Found after the above then search the computer for copies of the file QTMovieWin.dll - you should only have one copy in the relevant folder for your system.
    C:\Program Files\Common Files\Apple\Apple Application Support (32-bit Windows)
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support (62-bit Windows)
    Delete any others and not only should this fix the problem, but prevent it from recuring on subsequent updates.
    tt2

  • I am using Firefox 3.6.8. Oddly, my problem appeared a few hours PRIOR to Firefox automatically installing the latest updates (the week ending 7/23), not afterwards. The problem is this: the browser continues to display tabs, the reload/home/history/favor

    I am using Firefox 3.6.8. Oddly, my problem appeared a few hours PRIOR to Firefox automatically installing the latest updates (the week ending 7/23), not afterwards. The problem is this: the browser continues to display tabs, the reload/home/history/favorites icons, URL field and Google search field while in full-screen mode, so it's not really full-screen anymore. How can I correct this?
    == This happened ==
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    == Oddly, my problem appeared a few hours PRIOR to Firefox automatically installing the latest updates (the week ending 7/23), not afterwards.

    Do you have that problem when running in the Firefox SafeMode?
    [http://support.mozilla.com/en-US/kb/Safe+Mode]
    ''Don't select anything right now, just use "Continue in SafeMode."''
    If not, see this:
    [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

  • Since installing the latest update my mother-in-law gets Error Code VM502 when sending to only 6 recipients

    Since installing the latest update my mother-in-law gets Error Code VM502 when sending to only 6 recipients. This didn't happen before the update.

    The error came from your providers server. You need to ask them why they are setting limits.
    Thunderbird does not have any limits.

  • I am attempting to install the latest update for Photoshop CS6 and it failes.  Message U44M1P7

    I am attempting to install the latest update for Photoshop CS6 and it failes with a message U44M1P7.  I have a one year cloud subscription for this that expires in 2014.

    http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html

  • Since installing the latest update on my iphone 3gs this afternoon whatsapp now says it cannot access my photos.  I have gone to settings-location services- but whatsapp is not listed in the list below.  Please help!!!!

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    Contact Whatsapp for support.
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