I am loading a video into Photoshop CC but getting no audio track

When I load an mov or mp4 file into my photoshop CC installation. I get no audio track showing up.
When I add the video as a wmv file, an audio track shows up, but the video pixels go to transparent as soon as I click the Play button (and I can hear no sound, although there appears to be a track playing). Nothing is muted.
Please advise.
Thank you.

Thanks. I realize I could use other software I but my question has to do with Photoshop CC. Details on the video files will make a difference to the answer? How so?
Sent from my BlackBerry 10 smartphone on the Rogers network.

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