I am locked out of purchasing anything but I need to purchase iTunes Match because my iPod will no longer charge and I need to save my music somehow.

Help me.

Hi,
Purchasing match will not solve your problem. Your music needs to be in your iTunes library on your computer. Read this https://discussions.apple.com/docs/DOC-3991
Jim

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HT1933 I have been charged £5.44 from itunes but have not purchased anything. I have checked my itunes account and it shows that a purchase was made on the 15th January but doesnt say what it was.

Hi
I have been charged £5.44 ffrom itunes but haven't purchased anything. I have checked my itunes account and it says there was a purchase on the 15th January 13. It doesnt say what it was or how much it was for. The listings show all the apps ive downloaded whether they are free or charged but not this one from the 15th.
Please can anyone help me find out what has happenned and how i can find out what it was for
Thank you

The purchase history on your acocunt should say what the item was : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases (the most recent purchase is above the list).
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you didn't make the purchase then you should also change your account's password e.g. via the Store > View Account menu option on your computer's (click the Edit button to the right of your id on your account's page), by tapping on your id in Settings > iTunes & App Store on your phone, or via http://appleid.apple.com

It keeps having me verify my billing won't let me download apps update apps nothing I don't want to purchase anything but it insist on me putting in credit card info please help

It keeps having me verify my billing won't let me download apps update apps nothing I don't want to purchase anything but it insist on me putting in credit card info please help

If you want to use your current ID you will either have to provide a credit card or redeem an iTunes gift card. Otherwise you can create a new ID without a credit card to purchase free apps by following this exactly as written: http://support.apple.com/kb/ht2534.

My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. Help!

My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. I don't know what to do. There is some sort of glitch happening and it's really affecting my iPad. I've tried letting it download but before it completes, it says it is unable to complete process and asks me to try again. I am on a limited interest data plan and can't afford these downloads to continue. What can I do?

Have you tried deleting the App within the Settings menu (rather than from the Home Screen)?
Settings>General>Usage>
From the Apps list, find the App (press "Show all Apps" if the app is not in the immediately shown list), tap on the app you wish to delete, then tap "Delete App"

A song I purchased on iTunes has dropped out from my iPhone - but it still shows purchased in iTunes...but it won't let me download it again.

A song I purchased on iTunes has dropped out from my iPhone - but it still shows purchased in iTunes...but it won't let me download it again.
Any ideas?

Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck!

Hi I just updated my payment option but did not purchased anything but after successfully updation my a/c got deducted...why?

Hi I just updated my payment option for app store but did not purchased anything but after successfully updation my a/c got deducted...why?

Each time that you add or change the card details on your account then a small temporary store holding charge may be applied to check that the card details are correct, that the card is active, and that it's registered to exactly the same name and address as on your iTunes account - it should disappear within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized.

I used a usb turntable to import old vinyl records into iTunes. Then with the cloud and iTunes match I put them on another Mac. The songs come up in the music list but they are greyed out. How do I get them recognized. The symbol states the songs were downloaded from iCloud. I would like to get them to play so that I can make a playlist, and burn a CD.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

HT201272 I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I

I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I'm trying to download what's app chatting application and the massage given (need your secret answers for the below questions to proceed your purchase request ) but the problem is I forgot my answers :((( how can I reset the questions and the answer ????

I'm trying to download what's app chatting application and the massage given (need your secret answers for the below questions to proceed your purchase request ) but the problem is I forgot my answers :((( how can I reset the questions and the answer ????

Visit this site: http://support.apple.com/kb/HT5312

When we purchased our mac we placed it under my spouse's id. We've since split and I need to change it to mine but cant seem to do it effectively.

When we purchased our mac we placed it under my spouse's id. We've since split and I need to change it to mine but cant seem to do it effectively. Any suggestions?

What do you mean his ID? If you mean you registered it with his name then simply call AppleCare and they can help you change it.

I just bought an iphone4 and is connected to my wifi at home but I can't bring anything up in the app store, itunes, etc. My husband has a droid 2 and he has no problems with the wifi? Any ideas?

I just bought an iphone4 and is connected to my wifi at home but I can't bring anything up in the app store, itunes, etc. My husband has a droid 2 and he has no problems with the wifi? Any ideas?

If you look at the top left of your screen you will either see a 3G (or 4G if you have AT&T) or you will see the wi-fi symbol. If you don't see the wi-fi symbol you are connecting to Gmail through your cellular data plan, not via wi-fi.
To answer your question, it doesn't happen often but when it does the steps I mentioned above will normally resolve it. Hopefully you won't have any further problem with this.

HT3702 i cannot purchase anything on my iPhone 4 with iTunes it's telling me to contact Apple Support

i cannot purchase anything on my iPhone 4 with iTunes it's telling me to contact Apple Support

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

My little sisters ipad mini is disabled, it does not say anything but that no plug into itunes or countdown, however it is connected to my mums iphone apple account, she can not lose anything as its for work, how can i fix this???

my little sisters ipad mini is disabled, it does not say anything but that no plug into itunes or countdown, however it is connected to my mums iphone apple account, she can not lose anything as its for work, how can i fix this???

Follow these instructions to resolve a forgotten passcode:
http://support.apple.com/kb/HT1212

HT4539 how can i download a previous purchase to my new computer? I can't find it in my purchased category but they appear as purchased on th ei tune store??

how can i download a previous purchase to my new computer?
I can't find it in my purchased category but they appear as purchased on th ei tune store??

What type of item is it ? What you can re-download will show under the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. As long as they are still in the store then your apps and ibooks should appear there, and potentially music, films and tv shows (media can't be re-downloaded in all countries) - audiobooks and ringtones are currently one-time only downloads, so they won't appear.
If they don't show then have you still got copies of the items somewhere e.g. on your old computer (copying between computers) or on a backup of your downloads ?

I am locked out of purchasing anything but I need to purchase iTunes Match because my iPod will no longer charge and I need to save my music somehow.

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