I'am logged into creative cloud on my account. I by mistake used a trial version of illustrator CC. I installed it afterwards and now it keeps promting me to buy it when I have it already but now cant use it

I cant open illustrator CC which i have installed as it keeps promting me to buy since i originally used a trial version.
How do I load the version from my account which I have installed onto my computer from my account, without getting prompting to purchase it? As I have a creative cloud account.

brettyellow24
Launch illustrator CC
Click on License this software options, then choose Not My Adobe ID.
Sign in with the email address which you have used to purchase and try.

Similar Messages

I have Lightroom 6 (not CC) on a Windows machine. I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into m

I have Lightroom 6 (not CC) on a Windows machine. I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into my Adobe account...AGAIN! And then to further add insult to injury, I'm prompted to enter in the license number of my product. I've gone through this process a dozen times now...SCREAM!!!

Paulou12 what type of a Creative Cloud Membership do you have? You can find details on how to update Lightroom using the Creative Cloud Desktop application at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
Finally if you are in a managed environment then please work with your I.T. department to apply the update.

Hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

Hi Dima,
Please refer to the help documents below:
Troubleshoot Creative Cloud download and install issues
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

Logging into Creative Cloud Desktop Fails

I can log into adobe.com to access everything about my account, even reset passwords but everytime I attempt to log into Creative Cloud Desktop, it immeidately reads You Have Been Signed Out. The subscription is active and current, nothng in the firewall or seervices appears out of order.
Thanks
Dennis Hamilton

Hi Dennis,
Please follow this step by step procedure:
1. Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
2: Now navigate to Application Support/Adobe/OOBE/.. folder.
3: Delete opm file under OOBE.
4: Rename OOBE to OOBEold.
5: Check if you have AAMupdater in the same location.
6: Please rename it to AAMupdaterold.
7: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
8: Then launch it, sign-in and click on Apps tab.
If you're continuing to have issues please post back
Thanks!
Eshant

I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

I'm logged into creative cloud, but someone else had logged into Dreamweaver, can I log them out of Dreamweaver and login using my credentials?

I'm using an iMac previously used by a past employee. It is running OS X 10.9.3. Using the CC application, I have logged out of his account and into my own. When using other applications such as Photoshop and After Effects, my account is the one displayed in the menu. When I use Dreamweaver however, the past employee's account is displayed in the menu, and when a sync is attempted, it displays his account info.
Is there a way to use my own credentials to log into Dreamweaver separately from the CC app, or to force a sync between the CC app login and the Dreamweaver login?
Thanks

Logging into creative cloud library in photoshop ????? looking all over for it, I'm logged in on the desktop app but it still dons show as logged in in photoshop. please help

logging into creative cloud library in photoshop ????? looking all over for it, I'm logged in on the desktop app but it still dons show as logged in in photoshop. please help

Window > and select Libraries By default it should appear in the tabbed panels above the layers panel with adjustments and styles

Issue is happening on a Mac. I cannot log into creative cloud all I get is for squares in the center of the screen that a blinking

issue is happening on a Mac. I cannot log into creative cloud all I get is for squares in the center of the screen that a blinking

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Lost main toolbar in Dreamweaver,cannot after this log into creative cloud

Lost main toolbar in dreamweaver,then cannot log into Creative cloud.Was thinking of uninstalling dreamweaver and redownloading.Cannot do this--what next

Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Also, if you have specific Dreamweaver questions that don't relate to installing...
Start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Problem logging into creative cloud for updates - Unknown server error

Problem logging into creative cloud for updates - Unknown server error working fine with my laptop but this error comes up everytime I try to update adbobe cloud programs on my main PC?

Try this article and check if that helps. http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Else, download CC desktop app again from CC website.

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Hi Hendy20,
If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :
Delete the OPM.db file :
Close the Creative Cloud application.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
If you are not able to find that file, please check the following link, that may be because your library is hidden.
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Please, let us know how it goes.
Thank you.
Arnaud.

Problems logging into creative cloud from desktop PC

Hi,
I have been using creative cloud file sync for a few weeks now and it seemed to be working fine.
The other day when i clicked on my creative cloud desktop shortcut I just got a blank adobe creative cloud screen there is nowhere to enter username and password.
I can't seem to work out the issue and need to sync my files again.
Any help greatly appreciated.
Regards, Matt.

Hello all,
Just wondering if anyone can assist still not sure what to do about this problem was thinking about re-installing creative cloud desktop.
I still get a blank white adobe login screen when I try and access creative cloud from my windows 7 laptop to sync files or update my adobe applications (see image below).This login worked fine until about 4 weeks ago.
When I login to creative cloud in my browser my files are there up to the point of the last sync.
I did try and use Adobe chat but they just advised to call customer support on 800-833-6687 but this call would cost a fortune from the UK.
Kind Regards, Matt.

When I log into Creative Cloud, I get message saying I've been Logged out

This is after I Deactivated and uninstalled CS6. Here are the series of events:
1. I deactivated CS6
2. I installed CC
3. After running a while and seeing both CS6 and CC versions on Creative Cloud, I uninstalled CS6
4. Now, when I try to sign into CC, I get a message saying "You've been logged out", "Please sign in to continue"
5 When I depress the "Sign In" button and sign in, I get the same message, "you've been logged out", "Please sign in to continue" and the "Sign In" button reappears.
The bottom line is I am able to use the programs, but the Creative Cloud application will not let me log in.

I tweeted AdobeCare and got it fixed. Here's how, from their webpage:
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
They left out one thing: in order to actually get the file to delete, I had to open Task Manager in Windows and right-click on the AAM process and select "End Task". Then the file deleted and the sign in worked. It acted like I was new, but it recognized all of my installed apps. Hope that helps!

Logged into Creative Cloud. But when opening PDF document, asked to log in to Acrobat.

This has been happening for over a week now.
I'm logged in to my Creative Cloud. One of the apps is Acrobat XI pro. It's fully up-to-date.
I now try to open a PDF document, but instead I get a pop-up telling my something about continuing my "trial" version.
I humour it and proceed and sign in with my Adobe ID and password.
Meanwhile Creative Cloud has logged out.
However, I can now open the PDF file.
After while, the same thing happens again.
Very, very time-wasting.

Please look at following KB article:
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards,
Anoop

I cant log into creative cloud

everytime i go to log in it says that i a signed out. help!! lol

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

Cannot log into creative cloud on Windows 8

I have researched how to do so and found out that you need to find the OOBE file and rename it
(the "opm_old" file. but i do not have this file)
the creative cloud app goes to the email page then once i try to log in it goes back to the beginning "log in here" page.
since i dont have the correct file to rename and then restart the app i have no idea what to do!
if you know of a way to fix this i would be thanful for the advice.
-Mike

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I'am logged into creative cloud on my account. I by mistake used a trial version of illustrator CC. I installed it afterwards and now it keeps promting me to buy it when I have it already but now cant use it

Similar Messages

Maybe you are looking for