I am looking to upgrade my entire phone system from 8.5 to 10.5

I am looking  for just genreal guidance.  I was told by TAC that I needed to Create a Prime licenses Manager server but after this was done found out that 8.5 Callamnager is not compatible.  So any documentaation that you have forund to help with the plannaing process and and any insite on how to more eaisly get the needed software from TAC would be amazing.  So just some genreal chat with someone that has preformed an upgrade before would be great.
Thanks In advance.

Settings > iCloud. Delete the account.
But if she is going to be using it, make sure she has her own AppleID, then erase the iPhone and set it up as new with her AppleID.
Settings > General > Reset > Erase all content & Settings.
Nothing of yours will be deleted/erased on your new iPhone or in your iCloud.

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