I am looking to upgrade to the entire CC suite from the Lightroom/Photoshop package. The packages page says the complete suite is available to existing customers for 29.99 monthly. But when I try to upgrade I only get one option for 599.99 yearly. Can I g
I am looking to upgrade to the entire CC suite from the Lightroom/Photoshop package. The packages page says the complete suite is available to existing customers for 29.99 monthly. But when I try to upgrade I only get one option for 599.99 yearly. Can I get clarification on the $29.99 offer and who it is available for. Thank you
Hi there
The 29.99 introductory offer is for existing CS customers ie customers with a CS3-CS6 product (suite or individual product).
Hope this clarifies matters.
Thanks
Bev
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my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?
I am having the exact same problem. MacForums has been helping me, and I called Apple. After trying everyone's suggestions, and Apple's, no success.
My App Store app still says "incomplete or damaged." There is even a circle with a line through it on the icon. Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion). Did not work. I also updated the software from "Software Update". Rebooted.
I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was. I wonder if the person above who had the same problem also installed a SSD?
Anyway, anymore ideas? Even Apple is stumped.
(In answer to the other post above, my Quicktime works fine.)
Message was edited by: mrivmriv
Just did some more reading. I was going by the icon in the dock. When I checked in Finder, there it was, fixed and brand new!! Thanks, anyway.
Message was edited by: mrivmriv -
I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I correct this? I have been emailing support but so far they have been no help
Open the App Store app, go to the Featured pane, swipe to the bottom, tap the Apple ID and sign out. Tap again and sign in with the Apple ID of your choosing.
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After updating my MacBook Pro to yeosemite I want my old desktop picture back. I did a full back up before the install. I found the "Settings" folder in Time machine but when I try to open it I get an error message saying "You can not open this folder. It is in TimeMachine".
Can you browse the Time Machine drive from Finder?
If you can and you know where the picture was stored ie on your desktop you can browse through the folder structure to the picture copy it and paste it somewhere on your new install before right clicking it and 'set as desktop background' -
I just bought the new ipod touch, but when I try to sync it I get told to use the cloud and download from there. How do I sync it to my itunes so that I get all my songs without going through cloud? Otherwise if this isn't possible I am taking this back!
Thanks for no help... but for anyone else, turn off itunes match on the ipod
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When I try to access iTunes I get 'The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?'' But when I try to down load I get "unknown error occurred (-42408)". Don't know what to do next and I can't get into my iTunes library. (I have an iMac, OS10.6.8.)
Did you uninstall iTunes 11 and replace it with iTunes 10.7? If so, you'll need to go through a few steps to put things right:
Rename "iTunes Library.itl" to some other name;
Copy newst ITL file from the "Previous iTunes Libraries" folder into your main iTunes folder and rename it to "iTunes Library.itl";
Download iTunes 10.7: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Download/install shareware app called Pacifist;
Open Pacifist and, separately, mount iTunes DMG file -- drag iTunes PKG file into Pacifist and install iTunes via the Pacifist application -- be sure to answer yes to replacing everything Pacifist asks about;
Enjoy iTunes 10.7.
Cheers,
trane -
.Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already did. I checked the store menu and it indicated that there is nothing available to download. I don't have the songs or the album showing in Itunes anywhere. Not sure what to do.
Hi OverratedBacon,
Thanks for using Apple Support Communities. I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari -
I bought my Apple iTunes & Apple AppStore Card's at Best Buy, but when I try to use them I get this error: The Gift Certificate or Prepaid Card code you entered has not Ben properly activated. What did I do wrong or did Best Buy not scan it right! Real Geniuses in that store!
If so, then review the first link to see if you can troubleshoot your issue yourself. If that doesn't work, then contact iTunes Support via the second link below:
Invalid, inactive or illegible codes:
http://support.apple.com/kb/TS1292
Contact iTunes support here:
http://www.apple.com/support/itunes/contact/
Cheers,
GB -
Am working in Israel for a few months. When I try to update my apps it tells me my account is not valid for use in the U.S. store, must PURCHASE in the Israeli store. I'm not trying to purchase new apps, just trying to update my apps. Ipad2 was purchased and registered in the U.S.
Thanks for any advice I receive.All that you had to do was to sign into the old account in order to update those apps. What I mean is that you just needed to sign into that account in the store settings like I described and that should have worked. You didnt need to enter the credit card information again - you justed needed to use the old ID and password.
Anyway, I think the good news is that if everything else is OK with the new account, just download iBooks with the new ID - it's a free app so its not like you have to pay for it again. I'm not sure what the other App is that you are talking about - but if it is the Apple Store App - that is free as well.
Try this anyway, when you try to update iBooks, just use the old password if the old ID still pops up.
Did you try signing into the store settings with your new ID and see what happens with the updates then? -
I need HELP switching to iCloud. So many obstacles. . I've upgrade my iPhone software to iOS5 (now I have to get the software in my car upgraded because the iPHone won't play music through the system...another subject.) For iCloud on my Macbook, when I try to upgrade my Macbook software OS 10.6.8 to Lion 10.7.2 (required for iCloud) it says I need "Core 2, Duo, Core i3, i5, i7, or Xeon processor. Does this mean I need a new computer!!! I 2 Ghz Intel core duo is what I have (a 2006, really, macbook -- which I use with a large screen). (How do I find the answer here? -- any answers there would be SOOOO appreciated) thank you!
<Email Edited by Host>It's a bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. You should not expect people to email you - this is an open forum.
I'm afraid your Mac cannot be upgraded to Lion, and thus is not compliant with iCloud. The only option you have there is to set Mail up manually to access your iCloud email, but the other facilities won't work.
Entering iCloud email settings manually in Snow Leopard or Leopard -
I recently did an update for my iTunes and now when I try to open it, I get an error that says that my data execution prevention is not allowing it to open. How do I fix this issue?
Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?
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I installed itunes and quick time but when I try to open itunes I get a message that reads "quicktime failed to initialize (error -2096). I have removed both itunes and quicktime from my computer and re-installed them and I still get the same message. What do I do to get itunes to work?
That one is often a compatibility mode problem. Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
I can download ok but when I try to Play movie I get error -42110
I can download ok but when I try to Play movie I get error -42110, can anyone explain why and how to resolve? I have restarted my machine and all installations are up to date
From iTunes: Advanced iTunes Store troubleshooting - Apple Support :
"Error 3001," "-42110," or "5103"
This alert is related to iTunes Store movie rentals and authorization issues.
Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
If your iTunes is up to date, remove the SC Info folder. -
Do I have to buy Acrobat before I can get Adobe Reader? I have an ID and password for Adobe, but when I try to download Adobe Reader it asks me for a password I don't have.
vivianp45768349 wrote:
I don't have a system. It's my personal computer.
You do. Your system is either Windows or Mac (or maybe a couple of other less popular choices) and a version of one or the other.
When you set up your machine, you were asked for an administrator user name and password. You need both of these to install software. -
Trying to install iTunes for Windows Vista. Says "successfully installed," but when I try to open iTunes, I get error messages, "unable to locate componant AVFoundationCF.dll not found," then "Error 7 Windows error 126." I have tryed to reinstall twice with the same result.
Repair Apple Application Support.
START/CONTROL PANEL/PROGRAMS N FEATURES/highlight APPLE APPLICATION SUPPORT, then click the REPAIR button
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