I am Lost on where to Post this but I am tired of throwing money away by staying with Verizon

Question

I have a MOTO old phone and I want to upgrade.  I have never had a smartphone.  The MIFI 2200 has never worked where I live, even know it is a 3G device and all the tech support agents have been unable to help me.  However, Verizon kept taking my money for nearly a year.  I was even paying more than what I should have been paying until about 3 months ago an agent said; "do you know the MIFI unlimited price is $10 less than what you are paying?"  So that went down $10.  It still has not worked for a year and all I am told it is because of this small pocket in Salt Lake City that is Unified and near railroad tracks, which make the signal unable to reach my MIFI2200.
My contract has been up for about 1 year and I would like to either get far away from Verizon or give them another chance and get an iPhone and the 4G version of the MiFI made by the same company.  I understand Samsong has a model too but I was told the company that makes the MIFI2200 3G is the way to go with the 4G.
I know this all will be like living in the stoneage and moving to the current age, but I think I can handle it.  I am open for suggestions.  I se that I can go in to an Apple Store and have them get me hooked up with an iPhone on Verizon but I would lose my New Every Two.
I really feel lost.  I was told the 4G mobile hot spot will work where I live in the same location where the 3GMIFI has not worked for a year.
Is getting ripped of by Verizon just par for the course or am I just a sucker that has no luck?
any suggestions?

Answer 1

How did my Post turn into people thinking that one gets a new phone?  I never said that.  The program is discontinued but those who still have it will get it.  I have 2 lines, one for the MOTO cell phone which gives me $30 off of whatever comes up on their website and $50 off of whatever comes up that the MIFI2200 used.
does anybody know what mobile hotspot has the best reputation?  the MiFI2200 3G has a 4G but I have heard that the Samsong is the best.  I have no idea what to do but I am hoping the 4G will be able to get a signal since I need a back-up for the online courses I teach.
what other phone is as good or better but easy to use as the iPhone?
I would like some recommendations but not any ******** comments.  I am lost and geting more lost the farther I look into what devices I shold get.  I need a phone.  what are some of the good phones?  I have researched but the more I research the more confused I get.  I think getting other's recommendations gives me some idea where to at least look.  I am not asking for somebody to tell me what to buy just some advice for a newbie.
I also need to upgrade the MIFI200 3G line.  I likes the 3G when I lived at a place it worked but when I got in this dead zone it was useless.  I am really hoping the 4G will over-power this dead-zone since it appears some people have commented on another forum that their 4G has worked in the area I live in Salt Lake City that is a so-called dead-zone.
it sucks not knowing much about this topic.  I read, research, read, ask, join forums, read more and research more but it boils down to how the device will work where I live (as far as the mobile hot spot) and the phone it boils down to what are the good phones and a phone that a person who is not good with this technology can understand and use without too much brains in this topic.
that does not make much sense but maybe somebody will give me some recommendations as far as what to replace my MIFI2200 3G with and what to replace my MOTO cell phone with.  I think it will be cool to be able to send a text.  I have never sent one but how practical it all seems.