I am not a Mac user, but Premiere Pro and other Adobe programs are installed on the Macs used by our freelance artists and editors.

We have video clips of interviews stored on a Mac-formatted external hard drive. Our new editor explained that in order to have authentic time codes, we must transcribe them using Premiere Pro. What is the most efficient way to do so?
In other words, should I open a Word doc, start listening to the interviews and type them? Is there a dictation option within Premiere or a note pad I can type into and save them? I am really baffled.

I think I've figured out that there is no dictation program.
When I open the video clips in Premiere Pro, they will not play. If I can figure out that problem, I wont worry about anything else. Isn't PP, a media player in and of itself? I must not be opening it correctly.

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I started a creative cloud student membership but Premiere Pro and After Effects are not in the app

I started a creative cloud student membership but Premiere Pro and After Effects are not in the app and won't download from the adobe website, all that happens is that the creative cloud app opens and sends me to the list of programs available for download which still do not contain Premiere Pro and After Effects

Premiere Pro and After Effects are 64 bit only apps.
They require a 64 bit computer and a 64 bit operating system.
If you're running Windows 7 32 bit or Windows 8 32 bit then you will not be able to download, install or run Premiere Pro or After Effects.
See http://www.adobe.com/products/creativecloud/faq.html#desktop-products
Which desktop applications in Creative Cloud require 64-bit operating systems?
With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

Safari 8.0.2 does not play any sound (but sound works in other apps).

Safari 8.0.2 does not play any sound (but sound works in other apps).

Hi Michaelgst,
Welcome to the Apple Support Communities!
I understand that you do not hear sound from Safari on your computer but you do hear sound in other applications. There may be several troubleshooting steps I would suggest to troubleshoot this situation.
The first troubleshooting steps I would recommend would be removing any unsupported third-party add-ons. Please use the information and instructions located in the attached article to complete this process.
Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support
Best regards,
Joe

"Adobe Premiere Pro 6 Quit Unexpectedly" - after deleting Cache files. All other Adobe programs working.

I went in and deleted Cached files after repeatedly getting the 'scratch disks are full' message. I have done this before and have had no issues. However, this time it comes up with a crash message whenever I open Premiere Pro 6. All other Adobe programs are working fine.
Does anyone know what could be wrong? Have I accidentally deleted something crucial? How can I fix this?

If you have a 64bit Windows adding more ram will allow Windows to use that ram, and provide more to CS4
Otherwise... here are some links I've saved that discuss crashes... may, or may NOT, help in your case... but free to read
Firewall = Crash http://kb2.adobe.com/cps/857/cpsid_85711.html
Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435
Photo Scaling for Video http://forums.adobe.com/thread/450798
-Too Large May = Crash http://forums.adobe.com/thread/879967
-And another crash report http://forums.adobe.com/thread/973935
Partition = Crash http://forums.adobe.com/thread/957286

I have a Mac running 10.9.2. My wireless mouse with not scroll in mail but works fine in other applications? Any suggestions?

I have a Mac running 10.9.2. My apple wireless mouse will not scroll in Mail but works fine in other applications.
Any suggestions?

First, see this discussion. If the solution suggested there doesn't work for you, continue.
If you've installed a Mail plugin called "Mail Unread Menu" and you know how to remove it, please do that, then quit and relaunch Mail. Test. Otherwise, see below.
Back up all data.
1. Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/Bundles
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
2. Repeat with this line:
/Library/Mail/Bundles
This time you may be prompted for your login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Adding metadata in Prelude but Premiere Pro not retaining it after closing

While in Prelude in CC, I'm adding metadata in the Dynamic Media list; i.e., Scene, Shot Name, Shot Number.... I save the clips after each update and send it over to Premiere Pro by highlighting all the clips. It arrives in Premiere Pro with the info attached and visible on the clip and in the metadata. I save Premiere Pro and Prelude and when i reopen Premiere Pro there's no information there anymore; it's there in Prelude when I reopen that. Not sure what's happening. I did save the metadata separately also.
Message was edited by: Layne Batt

Hi Jenny,
thank you for taking the time to reply.
The media is from a Canon 7D ( MVI_####.mov ) shot in full HD in
1920x1080p at 30fr
as I'm answering this email i'm checking that project... and now it's there
again in full. I was missing metadata in the first 3 rows of data
information.... Scene, Shot Name & Shot Number. I used those three columns
because that was the order in the metadata check list.
This is on my Win 7 computer w an Nvidia quadro fx 3800 card and 8 gigs of
ram.... I am still having some of the same issues as well on my Mac OS
X.... 12 core... I'll need to check that again too.
I'm not sure if this problem will be persisting... right now it's
inconsistent. will continue testing on both computers... not ready to put
it into my workflow yet.
thanks,
Layne

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

Have a brand new dell. Not much on it but Premiere elements 13. Haven't used it for anything else - only 5 days old. I am in Premiere, add vid, render then poof. it says add media where those rendered files were. any help would be appreciated. thank you

bgar
On what computer operating system is your Premiere Elements 13 running on?
What are you (manually) or the project (automatically) setting as the project preset?
(See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size,
and Pixel Aspect Ratio (even if fields look grayed out).
What are the properties of these source media, including file extension? The brand/model/settings of the camera that recorded the
video may give us this information.
When the source media hit the Timeline for the first time, is there an orange line over their content? Or is there
no colored line and an orange line appears over them only after you have edited them?
Please elaborate on "poof" after rendering the Timeline content by pressing the Render button above the Timeline content with the orange line over it.
a. Media Offline displays?
b. Other?
ATR

Print Screen not working for user but working for Administrator

Satellite A100 Laptop Print Screen Not working for USER but is working for Administrator[ New ]
09-14-2009 11:25 AM
Hi I am new to this forum and am asking for your help. We are sharing a computer, the PrtSc key is working for the Administrator but not when we switch users. We have tried everything that we can think of: From opening a the page(S) we want to paste to not opening the pages. My most common usage is to PrtSc and paste it into an email , but barring that we have tried opening a page in notes, documents, word etc . Nothing seems to work. I do not get an error message , it just won't paste. Since we are not computer literate we are hoping you can help us with a solution . Thanks in Advance .

Jerry, that post you just answered was from nearly 4 1/2 years ago! And that's the last time the OP was here.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

Restrict live application, how to? not to restrict users but the publishers

restrict live application, how to? not to restrict users but the publishers

Hi,
So there are several things that you can do using Server side actionscript.
1) You can restrict the number of publishers. You can keep a count of number of publishers via the application.onPublish() function and disconnect users after a particular count is reached. See more about the application class here : http://help.adobe.com/en_US/FlashMediaServer/3.5_SS_ASD/WS5b3ccc516d4fbf351e63e3d11a11afc9 5e-7edf.html
2) You can restrict publishers based on the type of client using the clientObj.agent property. See more about the client class here : http://livedocs.adobe.com/flashmediaserver/3.0/hpdocs/help.html?content=00000258.html
3) You can use combinations of these.
Hope this helps.
Thanks,
Apurva

I'm note a firefox geek, but ever since my friend told me to install NoScript I can not access my msn and hotmail page. It tells me that Java Script is required, what ever that is. What do I do next. Do I uninstall the No Script. Thanks Ed

I'm note a firefox geek, but ever since my friend told me to install NoScript I can not access my msn and hotmail page. It tells me that Java Script is required, what ever that is. What do I do next. Do I uninstall the No Script. Thanks Ed edit
Details

You are on Windows 2000, you do not have a "Firefox" button, and should consider yourself to be fortunate in that you still have menus and don't have to do anything to get the menus back instead of the "Firefox" button. (The same applies to Windows XP users).
Use the "File" menu to get to Import. You are not on Windows 7 or Vista, and don't have to put up with the nonsense added for Aero.
If you want the "Firefox" button you can get it with View -> toolbars -> (uncheck) Menu Bar. The menu bar and the "Firefox" button were supposed to be mutually exclusive (which is impossible in some cases without being incompatible).
Once you are using the "Firefox" button ...
Use the "Alt" key to view the menu bar (temporarily) containing File, Edit, View, History, Bookmarks, Tools, and Help. On Windows 7 and Vista, the menu bar was hidden by default in Firefox 4 and above. These menu items are more or less available under the "Firefox" button which has the most used of the built-in Firefox menu items available in a different format.
To get back to having menus again. "Firefox" button -> Options (second column) -> (check) Menu Bar
You can make '''Firefox 7.0.1''' look like Firefox 3.6.*, see numbered '''items 1-10''' in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 thru 8.0, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.''
* http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface

I uninstalled the Premiere Pro and my CC app does not recognise it

I uninstalled the Premiere Pro from my computer and now, when I try to reinstall it my Creative Croud accuses that I still have it on my computer. But I don´t have. What should I do? I tried closing the CC app, I tried unlloging from the CC and it still displays as if Premiere was installed.

Moving this discussion to the Creative Cloud Download & Install forum.
Pedrohbranco please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Premiere Pro.

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.

Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
The CC Cleaner Tool is designed to be used after running the uninstallers. Without running the uninstallers first then a complete removal may not be possible.

Error: Premiere Pro and Encore: Could not find video play modules

Please help! I am ripping my hair out!
I have CS3 Master suite and just reciently started having proiblems with Premiere Pro and Encode where I get an error: "Could not find video play modules, please reinstall and try again"
I HAVE reinstalled, and still no luck! I have even used the CS3 clean utility, blew away everything ADOBE I could think of, reinstalled - and that hasn't helped.
I have a Windows XP (32 bit) SP3 box
4 GB Ram
3.167 Ghz Intel Core 2 Duo processor
Nvidia GeForce GTX 285 video card.
All drivers are up to date.
I heard it could be a CODEC problem, but I do not know where or how to get the correct or missing CODECs. I also have AVID Media Composer 3.5 insalled on the box, but I'm not sure if that is creating conflict (it used to work before - not sure what happened).
Any help would be appreciated!
Thanks
Ryan

Ryan,
Could be a CODEC issue. First, get G-Spot and install/run it on your files. It will tell you exactly what they are, and what you need, if it shows them as not being installed.
Might be as simple as going to, say MainConcept's site, downloading and installing just the right CODEC. Without the info from G-Spot, we'd only be guessing.
Good luck,
Hunt
Tip: always install JUST the CODEC's that are required. Do not install any CODEC "packs." They will most likely give you problems someplace.

Can't copy to file: /users/chris/creative cloud files/premiere pro/8.0/adobe premiere pro auto-save/[my project name].prproj. please check write permissions."

Does anybody how to solve this problem. I truly appreciate.
i can't save my Project. can't copy to file: /users/chris/creative cloud files/premiere pro/8.0/adobe premiere pro auto-save/[my project name].prproj. please check write permissions."

It seems Josh was unaware you are on a mac. Here was the solution I found.

After effects won't download, but premiere pro does. You can't use this version of the application "Adobe After Effects CS6" with this version of OS X.

after effects won't download, but premiere pro does.
error: You can’t use this version of the application “Adobe After Effects CS6” with this version of OS X.
i have macbook pro 10.10 osX yosemite??

CS6 is 3 years old... long before Yosemite
Mac Yosemite causes problems for some people, especially for OLDER programs
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
-https://helpx.adobe.com/x-productkb/global/mac-os-yosemite-compatability.html

I am not a Mac user, but Premiere Pro and other Adobe programs are installed on the Macs used by our freelance artists and editors.

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