I am not able to access the email, I do not know what the password is and cannot seem to get it reset.

the image keeps telling me
Login Failed
Login to server mail.portnel.com failed.
with options of Retry / Enter New Password / Cancel
I really need this fixed as I am looking for work and this is my main email

Forgotten passwords are reset with your email provider. Thunderbird is email client software that runs on your computer and has nothing to do with administering your email password.
Go to your providers web mail or email help page and see if your password works there. If not, look for a link to reset it.
If it works there then you may have an incorrect server setting or an overactive antivirus software causing issues.

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My iTunes account is consistently not responding. I have the latest version and cannot seem to get over this problem. Any suggestions?

iTunes is consistently not responding. What is the problem?

Hey Phillyboysf1,
Welcome to Apple Support Communities.
It sounds like there’s an intermittent issue that’s causing iTunes to stop responding on your Mac. Take a look at the article linked below, it describes a similar issue and will walk you through some great isolation and troubleshooting suggestions.
iTunes: Troubleshooting issues with third-party iTunes plug-ins - Apple Support
Ciao,
-Jason

I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?

I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?

"Gift Card" is sometimes called a tacky gift, but if it allows the other person to get whatever they want it works.
Besides, anything purchased through App Store is usually "All Sales Final", so I think iTunes card is a good idea.

Hello ! i was in Vietnam , I can buy 1 pcs iphone4s , so phone market in Vietnam is quite complex tap.toi bought second-hand products appe dung.khi listen and buy the only known called glide wep.i not know what about software icoud and my brother borrow a

Hello ! i was in Vietnam , I can buy 1 pcs iphone4s , so phone market in Vietnam is quite complex tap.toi bought second-hand products appe dung.khi listen and buy the only known called glide wep.i not know what about software icoud and my brother borrow a watch and do something when i hold the camera has locked user accounts icoud.va I never should never registered icoud know nothing about it through ca.vua im traffic accident problem in my head so do not remember anything , what e-mail address registered in both phones now I just keep imei number in my notebook only. I loved iphone 4s phone her , so I had to buy it for 120 employees ngay.vi not use the phone anymore I 've lost 10 eat sleep all right now roi.cac you please have I somehow helps reactivate and continue to use it not ? if have any information please email them to help me [email protected] . because my language is bad for you please email them for me I can not speak directly with you is just empathy for me okay ! thank you

Stop trolling and don't post personal information on a public forum. Nobody can help you on a public user to user technical support forum.

I try to insert some images on a website but the images are not in the right color mode. I do not know what to do? and also I have 1200 images to insert so I can not change one after one. So I need to set up an action, but I donot know how to do it... Tha

I try to insert some images on a website but the images are not in the right color mode. I do not know what to do? and also I have 1200 images to insert so I can not change one after one. So I need to set up an action, but I donot know how to do it... Thanks

What is the problem specifiaclly?
If the images are intended for web use I would recommend converting them to sRGB which could be done with Edit > Convert to Profile or with File > Save for Web, but as including a Save step in Actions and applying them as Batch can sometimes cause problems I would go with regular converting.
You could also try Image Processor Pro.
Scripts Page

Apple maps has received a poor performance rating just after introduction of the iPhone 5. I am running google maps app on the phone. Siri cannot seem to get me to a specific address. Where does the problem lie? Thanks.

Apple maps has received a poor performance rating just after introduction of the iPhone 5. I am running Google Maps app on the phone. SIRI cannot seem to get me to a specific address. Where does the problem lie? Also can anyone tell me the hierarchy of use between the Apple Maps, SIRI, and Google maps when the app is on the phone? How do you choose one over the other as the default map usage? Or better still how do you suppress SIRI from using the Apple maps app when requesting a "go to"?
I have placed an address location into the CONTACTS list and when I ask SIRI to "take me there" it found a TOTALLY different location in the metro area with the same street name. I have included the address, the quadrant, (NE) and the ZIP code into the CONTACTS list. As it turns out, no amount of canceling the trip or relocating the address in the CONTACTS list line would prevent SIRI from taking me to this bogus location. FINALLY I typed in Northeast for NE in the CONTACTS list (NE being the accepted method of defining the USPS location quadrant) , canceled the current map route and it finally found the correct address. This problem would normally not demand such a response from me to have it fixed but the address is one of a hospital in the center of town and this hospital HAS a branch location in a similar part of town (NOT the original address SIRI was trying to take me to). This screw up could be dangerous if not catastrophic to someone who was looking for a hospital location fast and did not know of these two similar locations. After all the whole POINT of directions is not just whimsical pasttime or convenience. In a pinch people need to rely on this function. OR, are my expectations set too high?
How does the iPhone select between one app or the other (Apple Maps or Gppgle Maps) as it relates to SIRI finding and showing a map route?
Why does SIRI return an address that is NOT the correct address nor is the returned location in the requested ZIP code?
Is there a known bug in the CONTACTS list that demands the USPS quadrant ID be spelled out, as opposed to abreviated, to permit SIRI to do its routing?
Thanks for any clarification on these matters.

siri will only use apple maps, this cannot be changed. you could try google voice in the google app.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

I have purchased an app from the app store and cannot seem to download it. I have tried restarting, and checked my connection but this seems to have no effect. I have also downloaded other (free) applications since then and some of these download

I have purchased an app from the app store and cannot seem to download it, the download statrs and then rapidly cuts out, it will not complete and seems to repeatedly go over the same few Mb. I have previously downloaded large files and not had a problem with them.
I have tried restarting, checked my hard disk (and repaired a sector of the disk) and checked my connection but this seems to have no effect. I have also disabled virus protection and my firewall to see if this has an effect. I have also downloaded other (free) applications to test it since then and some of these download but not the larger ones. Has anybody else encountered this? Does anyone know how to solve it?

Can you download large files from other places apart from the App store, wondering if it is the App store or your internet connection.
If it just the app store check this url http://www.apple.com/support/mac/app-store/contact/

I am trying to sync my music library to my new iPhone 5C and cannote seem to get the music to sync. It is in the library but isn't going over to my phone.

I am trying to sync my music library to my new iPhone 5C and cannot seem to get the music to sync. It is in the library but isn't going over to my phone.
I must be doing something wrong during the sync (something checked when it should not bet, etc) Need some help. Thanks!!

Manually manage music is NOT checked. I backed up all my phone information from my old 3GS phone to my computer, then connected my new phone to sync. Everything else seems ok but music won't transfer. It is set to automatically sync when connected.

TS1702 I hit the "update all" button in the app store and things seemed to get started, but never completed. Now all those apps have a "waiting" msg under them. How do I correct this?

I hit the "update all" button in the app store and things seemed to get started but never completed. Now all these apps have a "waiting" msg under them. How do I fix this? Thx-Kurt.

turn your ipad off by holding the sleep wake button for 5 seconds and slide to turn off then turn it back on and the apps should be finished and if the apps didnt finish just redownload them

HT5569 I am having trouble connecting to my wifi. I put in the password (the correct password) and it tells me that it is the wrong password. I just purchased this iPad and cannot seem to get connected. My laptop connects with a pin not a password.

I just bought a iPad and am trying to set it up. I have WiFi at my home but cannot get on with my iPad. My laptop asks for a pin number to join and the iPad asks for a password. I enter the correct password and it tells me that it is incorrect. I have talked to my WiFi carrier and they tell me that they do not know what it could be. Can someone please help me figure this out.

connectng with a pin # will not work with the ipad. you need to find out exactly what the actual wifi password is.
pin and push buttons are used by wifi protected setup. which is an optional feture of WPA
here are some ideas
go to the routers home page (typically 192.168.1.1 or 192.168.1.254) and see if you can click on "show password"
get the manual out, it should have the default user name and password you may need to access the routers page
if your windows computer connects, then you should be able to right click the wifi connection and click on show password as well. this is somewhere in the properties page of the wifi connection
also with windows its a good idea to click on "save wifi connection to usb drive" this can be used to connect other windows computers and xbox game consoles as well
if your laptop computer is a mac book you can go to the keychain or icloud keycahin and reveal the actual passowrd as well.
look at the actual router it might have directions on a sticker on how to access the routers configuration pages
if you enter the wrong password on the ipad you need to forget the network and try again

Recently purchased iPad 2 from the Lakeside store and cant seem to get an invoice sent to my mobile me address. Any suggestions

I cannot seem to get the Apple Lakeside store to send me an email of my recent purchase (iPad2)(26 April 2011.
Have spoken to one of the managers by phone and have spoken to Applecare. When ringing the store seems that nobody answers the phone on extension 5, but is quickly answered on the business extension. Seems a bit of a shame, being an Apple fan that the shop is quickly turning into just another electrical superstore. Anybody got a clue as to how I can get an emailed Receipt for £514.00.

The online Applestore sorted it out.

I have looked at the service manual to be able to access the App store and Itunes, to no avail, still not successful.

I have viewed the download sevice manual to be able to acess itunes and the apps store,and applied all settings which are recommended, to no avil my iphone still prompts me to " Cannot connect to iTunes Store or Apps store, does anyone have any step by step instructions for me. I have attempted may times to resolve this issue with no success. Any advice would be appreciated,
Tq1

Hello everyone,
This is Tq1, when I first joined this community I received enormous responses for my requests, now after seeing there were 11 views and no remarks posted I am wondering where has all the love gone? Just a joke don't take it personally, for those of you who have replied to past questions on this post I am extremely grateful. I hope you all have a wonderful and great day.
Tq1

I hid the address bar with a right click option, and cannot seem to get it back, how can I do this?

I was watching some TV on the WB, and their player doesn't have a 'pop out' option, so I opened it in a new window, and hid the address bar with a right click-> hide option or something along those lines, and now I can't seem to get it back with the same methods, nor can I find a way to access properties or anything. All I can see are the tabs I have open and the bookmark bar.
Any help would be greatly appreciated

There are different solutions depending on kind of the problem.
Keyboard:Alt+V,T,N
Navigation toolbar, including address bar, should appear
Then
Keyboard:Alt+V,T,M
Menu bar, including File, Edit, View, should appear
Right-click the bookmark bar
Click Customize... in the context menu.
In the Customize Toolbar window which appears find the address bar (It will be shorter) amongst the buttons here.
Drag the address bar by mouse onto the main window, where you want it to be.

I have bought a new computer and would like to transfer my AI program from the old to the new... I have the trial version on the new computer, but cannot seem to get Adobe to accept my serial number. Says it is invalid.

I have a new computer. I purchased Adobe Illustrator on the old one and now want to have it on my new computer. I downloaded the trial version of AI. How do I go about putting my serial number into AI trial to keep the product?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Ninaa43224110 what version of Illustrator are you installing? Are you using the serial number registered under your account at http://www.adobe.com/? For information on how to locate the registered serial number under your account please see Find your serial number quickly.

I am not able to access the email, I do not know what the password is and cannot seem to get it reset.

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