I am not able to burn a purchased song to a CD. Any clues?

I am not able to burn a purchased song to a CD.  I follow the instructions, and it looks like it will start, but it never happens, it ends after about 20 minutes, saying that an unknown error occurred (4000).  Anyone know how to remedy this?

You need to update your Mac OS X to at least 10.6.8.
Apple menu > Software update.

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