I am not able to change the ringtone on my Palm Pre?

I spent a couple days on researching and troubleshooting, but unable to find anything. Can someone shed some lights? I followed the same instructions given on the Palm support website, but it wouldn't change the ringtone. I tried using the ringtones that were pre-loaded to the phones as well as ones I downloaded on iTunes but couldn't get it to work.
I am getting a bit frustrated now.
I have been having a lot of problems with this palm pre since I got it a month ago.
Post relates to: Palm Pilot

One of the key things about changing the ringtones is once you set the new ringtone you need to do a backswipe to return to the previous screen for the ringtone to save.

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I am not able to change the ringtone on my Palm Pre?

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