I am not able to do a software update as the download button is disabled. Why and any advise may i upgrade my software

The download button will be disabled if you are not on a WiFi connection at the present time.
My 4G/LTE connection is actually faster than my available WiFi (in this present location), but those are the rules...

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Where does Software Update put the downloaded files?

when Download Only is selected?

FWIW, that folder opens for you in Finder when Software Update finishes, which you probably already knew. What you might not know is that you can see any folder's location in the file hierarchy in Finder by Command clicking & holding on its icon or name at the top of the Finder window -- you get a drop down list of the enclosing folders in reverse order. Moving the pointer to any of those items & releasing the button jumps you directly to that folder.
Pretty slick, huh?

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

Hi. I have a ipod touch 4th generation, it's in perfectly good condition no cracks or anything. The issue is my ipod is locked and i'm not able to type in my passcode because the numeric keypad isn't working properly.Also my home button isn't working.

Hi. I have an ipod touch 4th generation, it's in perfectly good condition no cracks or anything. The issue is my ipod is locked and i'm not able to type in my passcode because the numeric keypad isn't working properly.For ex. when i hit 8 (which is the second number in my passcode) the number 5 type in. Also my home button isn't working. Hope that was specfic enough.. thanks!!

Place the iOS device in recovery mode with one of thes programs and then restore via iTunes
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
For MAC or PC
The Firmware Umbrella - TinyUmbrella
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:

HT3819 how do I share movies/music between my computers. I have opened shared on both computers and both are on, but i am not able to drag anything from one to the other. Does anyone know where the settings button is on the bottom of the itunes screen?

how do I share movies/music between my computers. I have opened shared on both computers and both are on, but i am not able to drag anything from one to the other. Does anyone know where the settings button is on the bottom of the itunes screen?

Oops, I forgot a step between 7 and 8 ... before syncing the iPhone I need to explicitly send the document back to iTunes on the iPhone, or the changes won't come over at all ...
and then one more thing ... Numbers on iOS does NOT recognize a number of key features of the OSX app, such as conditional formatting ... so after editing my document on iOS and syncing it back to OSX on my Mac, all of those settings are lost (no more conditional formatting, have to do it all over again)
What am I doing wrong ?

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Hi,
Can you pls. provide more details of the issue?
OS/Platform
It would be great if you can provide the MSI logs for repair from the %temp% directory.
Thanks,

I've just updated my iphone to the version 5.0 (9A334), I'm not able to create a new event in the calender, it shows "no calender"

I've just updated my iphone to the version 5.0 (9A334), I'm not able to create a new event in the calender, it shows "no calender"

Here you are "the strange draft logos"...

HT1483 I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is wor

I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is working. Was thre a change in the internet address for NANO software updates? Do I have to reconfigure something in Itunes to point to the correct address?

What version of iTunes are you using? The latest is 10.6.3. In iTunes, choose Help -> About iTunes to check the version number. If it's lower than 10.6.3, download the latest version from here.
B-rock

After upgrading to Mavericks on my MacBook, I'm not able to download third party applications like Dropbox and MyCleanMac 2. After clicking the download button, the screen just turns dark and is frozen. Any idea what is happening?

After upgrading to Mavericks on my MacBook, I'm not able to download third party applications like Dropbox and MyCleanMac 2. After clicking the download button, the screen just turns dark and is frozen. Any idea what is happening?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I am not able to set up my ipad2 - tried the regular help but nothing seems to working. itune simply wont detect the ipad

i am not able to set up my ipad2 - tried the regular apple help - did all those routines - but nothing seems to working. itune simply wont detect the ipad

http://support.apple.com/kb/TS1538

TS1398 I have an ipad and just recently am not able to connect to home wireless wifi, the hourglass just spins when clicking the network to connect, other devices work fine

I have an ipad 2 and just recently am not able to connect to home wireless wifi, the hour glass just spins when clicking the network to connect, other devices work fine and can connect. Was able to connect at school, but not here at home all of a sudden, help?

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Can not take a screenshot with Maverick and track pad. can not use apple chat to talk with a tech. there are other issues also like I used to be able to go back a page with the delete button. No Maverick PDF to instruct on how to use Maverick

Can not take a screenshot with Maverick and track pad. can not use apple chat to talk with a tech. there are other issues also like I used to be able to go back a page with the delete button. No Maverick PDF to instruct on how to use Maverick
THE use of the apple support is a mess also.
I want to be able to use my MAC fully and easily like I used to with Snow Leopard.
What is wrong with this maverick OS?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

HT4623 I am trying to update to iOS 5 via software updates but the general tab in settings does not offer it? I'm using an iPad 2.

I am trying to update to ios5 via software updates but the general tab does not offer it. I am using an ipad2. Help!

Here you go:
iOS 4: Updating your device to iOS 5 or later
Summary: Connect your iPad to a computer running the latest version of iTunes and your update options will appear.

HT4259 I have the old airport express but my iPad 3 is not able to connect to it even with the app downloaded. What can I do?

I have the old airport express but my iPad 3 is not able to connect to it even with the app downloaded. What can I do?

Use a windows computer.. or ask a friend to bring a windows laptop and use the 5.6 version windows utility.

Hi have just bought a Sony Xperia J and am not able to tether my ipad as I did with my Nokia C3. Why? What do I have to do to solve the problem so I can tether to my Ipad?

Hi have just bought a Sony Xperia J and am not able to tether my ipad as I did with my Nokia C3. Why?
What do I have to do to solve the problem so I can tether to my Ipad?
Is this phone another of the things that Apple does not support? How do I know before I buy a phone that it will be supported?

How are you attempting to connect them?
Looking at the Experia J features it does seem to support Wifi Hotspot, but there is no mention of a Bluetooth hotspot. Different phones offer different things.
The iPad issues the message, because there doesn;t seem to be anything it can do with it. But this is not something apple is blocking its more a limitation or a non present feature of the phone.
From the Manual which I assume you've read through:
To share your phone’s data connection as a portable Wi-Fi® hotspot
1 From the Home screen, tap .
2 Find and tap Settings > More… > Tethering & portable hotspot.
3 Tap Configure Wi-Fi hotspot.
4 Enter the Network SSID for the network. Tap the Security field to select a
security type.
5 If required, enter a password.
6 Tap Save.
7 Mark the Portable Wi-Fi hotspot checkbox. The phone starts broadcasting its
Wi-Fi® network name (SSID). You can now connect to this network with up to
8 computers or other devices.
8 Unmark the Portable Wi-Fi hotspot checkbox when you want to stop sharing
your data connection via Wi-Fi®
When that is set up, you can use your iPad to look for the Wifi network the phone is providing and connect to it as you would any wifi network.
http://www-support-downloads.sonymobile.com/st26/userguide_EN_ST26_1268-7245.1_A ndroid4.0.pdf
http://blog.clove.co.uk//wp-content/uploads/2012/11/Sony_Xperia_J_ST26_User_Guid e.pdf

I am not able to do a software update as the download button is disabled. Why and any advise may i upgrade my software

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