I am not able to download the Creative Cloud software...it suggest contacting customer service....receiving download error

Can you assist me with downloading CC....i keep getting a download error

Muxician1953 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Similar Messages

  • In how many computers can i download the creative cloud software?

    my laptop is old and not fast enough
    if I download illustrator software will i be allowed to download it again to another computer?
    thanks
    Beatriz

    You can download to all the machines you like.  You can only have two machines activated to run the software.

  • Cannot get all the sounds in library to download. I get this message GarageBand was not able to install the new sounds. Close and re-open GarageBand to download and install them again.

    When I attempt to download all the sounds in my Garage Band library, I get this message.
    "GarageBand was not able to install the new sounds. Close and re-open GarageBand to download and install them again". When I do this, I get the same message again.
    CAn anyone advise how to get all the sounds in my Garageband library?

    the same here for the drummers sounds in garageband 10xxx

  • HT202873 I just purchased GB10 last week and I repeatedly keep getting the following message, "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again."  I have tried EVERY suggestion!

      Model Name: MacBook Pro
      OS X Yosemite: 10.10.2
      Model Identifier: MacBookPro8,2
      Processor Name: Intel Core i7
      Processor Speed: 2.3 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 8 MB
      Memory: 4 GB
    I just purchased GarageBand 10.0.3 last week and I repeatedly keep getting the following message when I try to download ANY of the FREE Piano lessons in the "Lesson Store", "Garageband was not able to install the new sounds. Close and re-open Garageband to download and install them again."  I have tried EVERY suggestion that I have come across on the internet and nothing is working!  If I'd known I would encounter this issue, I would not have paid for this.  Tried restarting, rebooting, reinstalling, deleting the cache, and on the verge of just reinstalling the OS.  I have come across people have the same issue for months and I can't believe Apple has not offered a fix or update or anything. 

    Immargarita,  Since you just purchased the software you qualify for a no charge one on one at an Apple store.  They never could tell me what was wrong, but after three visits and not one dime, all lessons downloaded at the store.  I was not going home until it worked.
    Hint, hint, I had just upgraded OX when the problem started.   So... I qualified for tech support.  I forgot to get my none working since the up grade Photoshop fixed.  Some Java component can't be found and just like GB, the link to Apple for support does not work.  I have the good old PS disc.  I'm not happy with this cloud stuff.
    When you call and give the SN for your computer, they may say it will cost $29.00 dollars for one time support.  Instead choose a different prompt, tell the human being what your problem is and set up a visit to the Apple store.   BTW, no one at the store seemed to have heard of this issue.
    The techie just started the download and ran the activity monitor.  The download stopped once.  Then he continued it and everything is there now.
    Shame on you Apple.
    Hope this helps.

  • I downloaded the Creative Cloud. I went to the section of the application and did not find the program Adobe Premiere. Tell me how and where I download a trial version of this program?

    I downloaded the Creative Cloud. I went to the section of the application and did not find the program Adobe Premiere. Tell me how and where I download a trial version of this program?

    Hi Dmirtiyter, I suspect that you have a windows computer and seems you have a 32 bit system and that's the only reason you are not getting a download option for Premiere Pro as its a 64 bit Program.

  • I get an error when trying to download the creative cloud installer.  The message says to contact customer support.

    Any advice for not being able to download the creative cloud installer?

    Lisalynn33 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

  • I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document

    I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document...

    Odonnells52 you will still need to install Adobe Acrobat Professional prior to being able to make edits to PDF or utilize Acrobat.   By default the installation files have been saved to your download folder.
    If you continue to face difficulties with the Adobe Download Assistant then please see Troubleshoot Adobe Download Assistant.
    You can also download the installation files directly from Download Acrobat products | Standard, Pro | XI, X if you are unable to locate the downloaded installation files.

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • I've just purchased CC and can't download the creative cloud app? Help would be appreciated! :)

    I can't download the Creative Cloud App?
    After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
    If necessary to know, I have a MacBook Pro and great internet connection.

    Hi,
    Here is the download page :
    https://creative.adobe.com/products/creative-cloud?
    If you still not have access to this page ,check and clean you hosts as explained in step 3:
    Sign in, activation, or connection errors | CS5.5 and later
    Regards,

  • I cannot download the creative cloud i have havent got passed the first step

    I cannot download the creative cloud i have havent got passed the first step

    Maybe you are taking the wrong first step.  What is the first step that you have not gotten passed yet?

  • I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

    I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?  I'm trying to get a trial version of CS5. 

    You do not need to involve Creative Cloud to install/try the trial version of CS5...
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • When I try to download the Creative Cloud, it will always come up with an error message half way through

    I have recently tried to download the creative cloud, but as of now it will not download and will always come up with a error message. If someone could please help me, maybe it has something to do with what type of java I have.
    Kind Regards,
    Zac

    Refer
    https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Have downloaded the creative cloud app but cannot find the single-app Premiere Pro CC

    After recieving confirmation email of payment for single- app membership Premiere Pro , followed instructions for getting started and now have downloaded the creative cloud app and when I come to download Premiere Pro it is not shown in the apps section.  What might be the problem for it not showing up ?

    Well, you're not gonna like it, but it doesn't show up because your system doesn't meet the requirements. Check them.
    Mylenium

  • Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?

    Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?

    Thanks.
    I'm using mavericks OS.
    Here is a screenshot.
    Please let me know what other details you need. I have another team member that wasn't able to install Illustrator.
    We both got new computers, upgrading from CS5.5, deactivated the previous version and deleted the file from the old macs.

  • .pdf files don't open after having download the creative cloud because of a previous trial version

    Dear,
    I used a trial version of acrobat pro for a month. After the trial I downloaded the creative cloud to enjoy all the programs.
    The creative cloud is well installed on my computer but now every time I try to open a .pdf document it refers to the trial saying that it is over and that I should subscribe, but I did!
    I am kind of desperate, I can't open .pdf files.
    Can anyhow help?
    Thank you!
    Lionel

    I am not one to recommend reinstall, but that might be required. One of the problems with CC is that it leaves some info in the system that makes it think it is installed, even after you uninstall it. There is a fix for that, but I don't remember it (right now I am not remembering much with pneumonia). If you decide to uninstall, you should go through the uninstall process (there may be a special uninstall for CC that I have not seen). Then run Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs. Remove any leftover part of the Acrobat folder, reboot, and reinstall. It may reinstall or you might run into that other fix that is needed. In that case you will have to search the forum.

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