I am not able to download the latest version with my serial number...

Does anyone have any suggestions? 

If you don't usually get a choice of where to save a downloaded file, you can change that using:
Edit > Preferences > General > "Always ask me where to save files"
Then you may want to go directly to the source:
http://www.mozilla.com/firefox/
You should get the options to Save File or Cancel (not Open). Hopefully after saving you will be able to find the downloaded file in the location you specified.
One other note, before upgrading, you may want to back up your Firefox settings just in case. [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information].

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