I am not allowed to answer Security questions so i can not enter Apple store

When i try to access Apple store they informed me i have to answer 3 questions. I click continue but they asked me to complete a window with my pass again and again without redirecting me to the security step and without allowing me to answer the questions

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • HT204088 I forget my answers security question how i can rest new security question and new answers?

    I forget my answers security question how i can rest new security question and new answers?
    I know the password but i forget the answers of security questions

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • My sons ipod keeps coming up with security questions when trying to conect to apple store. We try to answer or set up but it just goes back to the begining. can you help ?

    Hi - My sons ipod touch keeps coming up with three security questions when trying to conect to apple store. We try to answer or set up but it just goes back to the begining and asks again . can anyone help ?

    If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
    iPhone and iPod touch: About backups

  • HT5312 why do i have to answer security question when i make purchases on itunes store?

    why do i have to answer security question when i buy songs on the itunes store because it's saying that if i do not answer the questions right now then it will lock my itunes account

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95516)

  • Can't download ANYTHING without answering security questions that I can't reset. HELP!

    I am TRYING to download apps but these LOVEEELLYYY little security questions ask me "What was your first job?" and "What was your least favorite job?". I don't know. I forgot ever doing this and best part is...wait for it...there's no possible way to reset this questions! OH! Yay. Thanks Apple, i'm actually so frustrated at this point and I need help. Now.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID

  • TS1389 i have purchased many songs on my computer, now it won't let me purchase without answering security questions, and i can't remember answers!

    i have purchased many songs on my current computer, but when i went on itunes tonight, i had to answer security questions, of course i can't remember the damned answers! what do i need to do?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (95350)

  • How can I renew my security questions?  I can't get apple to send me a rescue email.

    I wanted to buy something from iTunes, but it wanted me to answer security questions which I had forgotten.   Next I went to my apple id manage page, and told apple to send me a rescue email.  However I haven't recieved any email.  Perhaps the rescue email is incorrect?  How do I renew the questions or change the rescue email?  Thanks for your help.

    If it hasn't arrived after a few hours and isn't in a spam filter, click here, phone Apple, and ask for the Account Security team.
    (87595)

  • I keep getting asked to answer security questions and I can't remember them. Apple says it's sending an email but haven't received one but as soon as I got on community I got an immediate email. It's driving me nuts not being able to get on iTunes.

    I'm trying to get on iTunes, I know my password but don't remember the security questions. It says it will send an email but haven't received one, I know email is right I got an immediate one when I got on the community discussion. Any ideas?

    Try going to id.apple.com and signing in using Manage Apple ID.  Click on the Password and Security section on the left and check the space under your security questions.  If you have a rescue email, then a button will be there that can be used to send a reset link to that email.  It will usually have the email address blanked out except for the first letter.
    The only other way to reset the questions would be to call Apple Support at 1-800- MY-APPLE and have the account security team look at your ID.  They will ask you for a temporary support pin and one other piece of secure information from the account, such as your current security questions, the credit card linked to the account, a device serial number, or a verification code that they can send to your devices.  The support pin can be gathered using the same id.apple.com page.  It is in the bottom-left corner of Password and Security.  The support pin cannot be skipped, but the second piece of information for the verification can be whatever of the options they give works best for you.
    Once they have the support pin and one other piece of information to confirm your identity, they can reset your security question without needing to send you an email.  Just sign out of appleid.apple.com while they send the reset, and when you sign back in the Passwords and Security section will change to ask you for new security questions and your birthdate.
    Good luck!

  • I have to answer security questions but I can't see how to send they to my other email help?!

    Where it's suppost to say send to email isn't there and this is extremely frustrating and I don't have the time to make a phone call I just want to download music!!!!!

    Reset security questions
    http://support.apple.com/kb/HT5312
    If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
    https://ssl.apple.com/emea/support/itunes/contact.html
    http://support.apple.com/kb/HE57

  • HT204266 i need to reset my apple id security questions so i can use the apple app store on my mac

    there is no button to reset it on my apple id anymore apple is REALLY REALLY STARTING TO **** ME OFF

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • How do I answer security questions I've never been asked?

    How do I answer security questions I've never been asked? My one laptop will allow me to log in and view my account information - but not purchase without answering 'security' questions, which I can't answer correctly because I've never answered them before!! The other laptop will not accept my password, it just keeps re-appearing!! No error message, just comes back ...

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT1911 How can I recover my password w/ out answering security questions?

    How can I recover my password w/ out answering security questions?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (110982)

  • My iTunes account is asking me to answer security questions I never answered

    My iTunes account is asking me to answer security questions I never answered

    See: http://support.apple.com/kb/HT5665

  • HT1933 I have reset my password. It now wants me to answer security questions, but will not allow me to type answers in...I want to buy music..

    I am wanting to buy music from my account..I have had to change my password,which I did. Now it wants me to answer security questions. When I pick the question,it will not allow to type in my answers...I can't even do the rescue message..this is SO frustrating

    Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT1689 me and my husband both have iphones 4 on the same itunes account but he cannot purchase anything cuz it keeps sayin its a new device and he needs to answer security questions.the questions are not what we set up the acct with. help!

    My husband and I both have i phone 4 on the same itune acct but his phone is saying its a new device and will not let him buy anything off of our acct without answering security questions.  these questions are not the ones we set up the acct with. my iphone device is not having this problem. Help!

    I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
    What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
    Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
    Thanks again for "anyone" that can help me!!!

Maybe you are looking for

  • How to remove a message from a thread...

    I would much rather have it, that mail.app could figure out how to thread my messages correctly, but for some reason, when the subject is the same, it always thinks it is the same thread (I have a zillion mails with the subject "meeting"!) Is there a

  • Alternative for EXEC command(Native SQL)

    Hi Friends,          While Using the EXEC command in native sql it is showing the obselete Error  , Can  any one help  with giving the alternative for the commands for native SQl.        Immediate

  • Removal of auto reservation being created

    Hello Team Please help me to remove all reservation creation for production orders created for open sales order items. The materials (stock) unnecessarily reserved against the production orders and here we issue material depending on actual consumpti

  • "Cannot buy because your account is disabled"

    I keep getting this error even though my account is fine on reg itunes. Any else experiencing this on their iphone when trying to buy an app?? thanks

  • Arg! Cannot figure out how to set Xfce theme.

    #!##@#!. Ok first I had to deal with today's xorg update and all the stuff it broke. I managed to get that solved. OK. Now I come back to Xfce for a while. I have been forced to use Compiz for the last month or so because I cannot change my freakin X