I am not getting support

Hello,
 After unpacking found the lcd panel is faulty.After complain ,followup and several mails panel was replaced.OMG at the time of replcement service engg has broken the m/b connector but could not identified because intial setup was corrupted.Again several request and mails recovery DVD was dispatched,after installation the OS found touch is not working.Again 20 days ago I logged  a case about the touch screen problem,they dispatched wrong motherboard two times and a new panel once again.Still issue was not resolved.During this days the hp/redinton people could not identified the right part no.Ohh how worst the service.After purchasing the laptop since 2 month they could not able to solve the issue.I need India support escalation matrix.Anybody can help me?
Thanks and regards
Pradipta[Personal Information Removed]
CASE:[Personal Information Removed]
Product Serial No.[Personal Information Removed]

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