I am not getting the support that I need?

I wanted to use my itunes card to pay for a purchase and it automatically charged my card. How can I change this?

Have you redeemed your gift card against your iTunes account before making the purchase?
See this -> http://www.apple.com/itunes/inside-itunes/2010/12/how-to-redeem-itunes-gift-card s-and-certificates.html

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My 3G unlocked iPhone is not syncing mail or contacts from my mac book pro, using Lion. I am able to get a calendars and music, only. I get the message that I need to reset the password which I have done 3x's on the phone and on the Apple server.

My 3G unlocked iPhone is not syncing mail or contacts from my mac book pro, using Lion. I am able to get a calendars and music, only. I get the message that I need to reset the password which I have done 3x's on the phone and on the Apple server.

Good to know that, but what can I do to get the mail and contacts downloaded from Icloud onto my Iphone? I am told that the password needs to be reset and I have erased and reset it 3x's already? Should I Restore All Settings or Restore Network Settings or will that result in a situation where I have to have it re-unlocked again? GRACIAS!

Icloud download is incomplete. When I load the control panel it only partially loads. I do not get the page that offers feature

icloud download is incomplete. When I load the control panel it only partially loads. I do not get the page that offers features. Also when I look in my Windows Programs it shows that the icloud program has loaded 80MB vs 42MB. Can someone pelase help

Uninstall iCloud and reinstall it (reboot in between)

TS4006 I am not getting the notice that my wipe went through 6 hours ago

I am not getting the notice that my wipe went through 6 hours ago

That's most likely because it hasn't gone through then. Perhaps the device is no longer powered on, no longer has an internet connection or has been wiped.

HT4623 i have a new iphone 5: to activate it, i am getting the message that i need iphone 10.7. I go to iphone UPDATES, and get the reply: your Iphone 10.63 is upto date...

i have a new iphone 5: to activate it, i am getting the message that i need itunes software 10.7. I go to itunes UPDATES, and get the reply: your itnunes 10.63 is uptodate...

Try this Apple support page.
http://support.apple.com/kb/VI67

I need to convert PDF file to Word Document, so it can be edited. But the recognizing text options do not have the language that I need. How I can convert the file in the desired of me language?

I need to convert PDF file to Word Document, so it can be edited. But the recognizing text options do not have the language that I need. How I can convert the file in the desired of me language?

The application Acrobat provides no language translation capability.
If you localize the language for OS, MS Office applications, Acrobat, etc to the desired language try again.
Alternative: transfer a copy of content into a web based translation service (Bing or Google provides a free service).
Transfer the output into a word processing program that is localized to the appropriate language.
Do cleanup.
Be well...

I keep getting the message that I need to download the images update to open old documents. The update was downloaded on 11/24/13. Checking for new updates shows all updates have been made. What is the issue?

I keep getting the message that I need to download the new update for ipages when opening old documents. The latest update that I have download was done 11/24/13. When I check for updates it shows that there are no new updates available. I downloaded Maverick a few weeks back on to my iMac. What is the issue

You have both your older iWork apps and the newer Maverick apps on your computer.
The new Maverick apps are in the Applications folder.
The older iWork apps are in the Applications/iWork folder.
Of the two, the older iWork apps are more useful so don't throw them out.
Check out about Pages 5, keeping the older Apps and how to manage updates here:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=6f02f15454adf b3c68b0a871f2ed6447&mforum=iworktipsntrick
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=432&mforum=iworktips ntrick
Peter

I can't play some songs I recently downloaded because when I try to I get the message that I need to authorise my computer but when I try to do this it says I've already authorised this computer.

I downloaded 4 songs at the same time. The first and the last songs in the list play fine. If I try to play the second or third I get the message that I need to authorise this computer. I enter my id and password and it will say I've already authorised 2 out of my 5 computers (I don't know what other one I've authorised) then it will just start playing the last song out of those four.

Delete and redownload them if doing so is free in your country.
(97666)

When I go into More 4 Catch up TV I do not get the bar that allows you to pause, enlarge, scoll forward when I click onto a programme is this Firefow or More 4? Can you help me fix?

When I go into Channel 4 website to catch up on tv programmes on any of their channels I do not get the task bar to be able to pause, select point in programme to start from etc. Happens in both play and play in pop up. So if I play I can not make large screen.
Don't know where problem lies but others in house who acces same web site do not have this problem and I am the only one that uses firefox.
We all have different computers

That file might have moved to a different location on the server. I think you'll need to check with RefWorks support or your local IT department on why the install page links do not work.

When I changed computers, my IPAD did not get the apps that I had downloaded or purchased. It did get my calendar,music and related items.

When I changed computers, my IPADII did not get the apps I had purchased when synching. It did get themusic, calendar and related items. I tired Restore, but that did not work. what do you suggest?

I would try first in iTunes right clicking on your iPad and selecting "Transfer Purchases from iPad". This will add any new downloads from your iPad to your computer. Then click on the iPad and at the top choose Apps and make sure you have "Sync Apps" checked. I hope that helps.

When I attempt to install a non-Apple app using a CD, I do not get the prompts that are supposed to occur automatically and can't find a way to make them start. I am installing Rosetta Stone.

When I attempt to install a non-Apple app - in this case Rosetta Stone - I do not get the prompts to follow after inserting the CD. I have searched for a way to activate them with no luck.

Rosetta Stone does make a Mac OS X compatible version of their software. You may be elligible for a crossgrade or a Mac version of their CD. Or you might need to consider installing Windows on your Mac, if the disc only has a .exe file.

Poor network speed with 1st generation time capsule and multiple airport express 5Ghz. My network speed slows to a crawl when not close to the time capsule. I get the range that I need, but the speed is painfully slow.

Hello,
I have a first generation time capsule running 802.11n (b/g compatable) and the airport expresse's are the newer 5ghz models. I have 3 airport express's and I have the range that I need. I can run the time capsule using 802.11n 5ghz, but I loose the range and can't connect to all of the airport express's. My computers and mobile devices run 802.11n. Does anyone have any suggestions on how to increase the network speed. Would the new airport extreme fix the problem?
Thank you

Unfortunately, you are experiencing one of the downsides to 5 GHz. That's because the higher frequency 5 GHz signals are much weaker than 2.4 GHz signals.
After all, you always have to give up something to gain something else. In the case of 5 GHz, you gain potential speed but in return, you must give up penetration power and distance capability.
In order to work well, 5 GHz signals need to almost have a line-of-sight relationship between devices. Unless you can achieve this, you will do much better to leave the Time Capsule running at the 802.11n (b/g compatible) 2.4 GHz Radio Mode and allow the Express devices to "extend" that network.
As for the location of the AirPort Express devices in an exended network, that is critical for best performance. That's because the Express can only "extend" the quality and bandwidth of the signal that it receives. Post back if you need a few more tips on how to find the best location for the AirPort Express devices.
Would the new airport extreme fix the problem?
Unfortunately, no.

I keep getting the message that I need to download a new version even though I have downloaded the new version.

Every time I log in I get the message that I am using an outdated version of Firefox and need to download an updated version. I do this but still keep getting the same message.

See this - https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Not getting The Speed That I am Paying For

Greetings all FIOS Internet users.
I had FIOS Internet installed at my house on March 8, 2014. I bought the 50 MBPS download package.
Unfortunately, my highest download speed is about 28 MBPS. Because I'm a computer whiz, I immediately realized what my problem is. It's my router setup.
The Verizon installers placed my router on a coffee table in my living room and then inserted a wireless USB card in to one of my computer's USB 2.0 ports. However, my computer is located on the second floor of my house in my master bedroom and the router is located on the ground level of my house in my living room.
Instead of running an Ethernet cable from the router to my computer, the Verizon installers opted to go with a wireless installation. I can run an Ethernet cable from my router to my computer by using the coax cable outlets located in every room of my house. Of course, this will require many hours of work by me because I will have to pull the coax cable out of each outlet and substitute Ethernet cable or-- I can run an Ethernet cable from my router to the outside of my house and then run this cable to my master bedroom by drilling a hole in my bedroom wall.. I've course I will have to weather proof this outside cable.
If I do this, will my FIOS contract with Verizon be null & void? I don't want to have any legal problems with Verizon but I sure as heck don't want to pay for 50 MBPS if I'm only getting 28 MBPS.
Please advise!!
Solved!
Go to Solution.

I can't answer the question why the installer did what he did. If you have a complaint about that it's best handled with Verizon Customer Service, rather than through this peer-to-peer forum.
However, since you do have coax already running to the room where your computer is located, and if (this is important) your Actiontec is being fed by coax now, the amount of work involved in moving the router would be minimal. Just disconnect it from it's present location and reconnect it in your master bedroom.
You may need a splitter for the coax in the bedroom but they're inexpensive and easy to obtain.
If your Actiontec is currently connected to your ONT via Ethernet, moving the router would still be done the same way but you'd then have to call tech support and get them to change your ONT's provisioning from Ethernet output to coax.
Once the router is moved, connect it to your PC via Cat 5/6 cable and in all likelihood you'll start getting the full speeds you're paying for.

I had a new hard drive put in my computer and i can not get the apps that I paid for into my new hard drive........how do I go about this?

I need help getting back the apps that i purchased.........the app store states that they are installed but on my system they are no where to be found

Is the Mac App Store seeing them on an external drive or partition mounted?

I am not getting the support that I need?

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