I am not receiving emails from a static IP address becasue icloud server thinks its spam when it isn't

I am not receiving emails only from on preson. they get a message bumped back to them indicating that there is a DHCP block from there static IP address. What I gather is the icloud server thinks these emails are spam coming from the IP address so it's blocking it. How do you unblock it becasue it's not spam?

the email provider is icloud.com email address. It has blocked a specific static IP address that is a customer I do regular business with. I get all other emails just fine. I event sent an email to myself from my work email which is from a static DHCP server and  it went through with no problems. It appears the icloud server has blocked a specific IP address because they think it's spam or something in a title of an email may have looked like it had illegal content. So I guess the email provider is Apple? Who do you contact? I know that they can change this by unmasking the IP address.

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