I am not receiving the "rescue email" on my primary ID

Looks like I forgot my password on my primary Apple ID (using one of my kids' right now) and I am not receiving the "rescue emails" after it says they've been sent.
So I tried to guess the password too many times and now Im locked out till later this evening.

Hi quebeker,
If you are having issues with your rescue email, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Regards,
- Brenden

Similar Messages

  • HT201363 I can't remember the answers to my security questions and I am not receiving the rescue email.

    I can't remember the answers to my security questions and I am not receiving the rescue email.  How can I reset the questions/answers?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118855)

  • HT5312 My problem is that I'm n not receiving the rescue email, I retried so many times and nothing happened. What should I do?

    Every time I want to buy an app I get this message saying "You need to answer security questions first" and the problem is I forgot the answers to these questions, it showed me that if I forgot my answers I should visit Appleid.apple.com and send a "reset security questions e-mail", I pressed on that link, signed in then pressed on this option "Send reset security info email to c*****@hotmail.com" I typed my email *the same Apple account email* and it showed me that the "reset security questions e-mail" has been sent to my account, I logged in to my account and found nothing, I tried waiting but nothing happened, I did the whole same thing many times, sending the "reset security questions e-mail" but I received nothing on my email. What should I do?
    I need to reset these questions because I need my apple ID
    Thanks for your time

    Check the spam filter. If it's not there, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100346)

  • I'm not receiving the AppleId email when I hit Forgot my password, how do I fix this?

    I can’t recall my password for a different iTunes Id and I’ve went to AppleId.apple.com, pressed the ‘forgot your password’ button, it brought me to a new page with my email, I’ve made sure that I was my email, I hit Email authentication, and then it brings me to a page that says: “ Email has been sent”, but I’m not receiving any email in my Gmail account. I’ve made sure that I have no filters for Apple or iTunes and checked my Spam, and Trash folders and I see nothing.

    Hi CoalBeans,
    Welcome to the Support Communities!  The resource below explains what to do if you do not receive the verification email for your Apple ID.
    If you didn't receive your verification or reset email - Apple Support
    http://support.apple.com/en-us/HT201455
    When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account. If you can't find the email after we send it, these steps can help.
    Search for the email
    We'll send the email from "Apple," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
    Make sure you're checking the correct email account
    If you're looking for a password reset email, make sure you're checking the correct email inbox. It will either be your primary Apple ID email address or a separate rescue email address that you added to your account. 
    If you're looking for a verification email, you can sign in to My Apple ID and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it and send another verification email.
    Resend the email
    To resend a reset email, repeat the steps to reset your password or security questions, and we'll send an email to your rescue or primary Apple ID email address.
    To resend the verification email, go to My Apple ID, select Manage your Apple ID, then sign in. Click Resend next to the email address that you want to verify, and we'll send an email to that address.
    Make sure that you're getting email
    If you're not getting any email, you might need to contact your email service provider for help. You can also use these steps to get help receiving email at OS X Mail or an iCloud email address. 
    Contact us
    Go to System Status and see if Apple ID is available. If you still can't find the reset email or verification email, contact Apple Support.
    Last Modified: Jan 5, 2015
    Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
    http://support.apple.com/en-us/HT201356
    Cheers,
    Judy

  • I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

    I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?

    Check your junk or spam mail folder.  Also, if you established a rescue email, it could be going to that email address.  If all else fails:
    Contact applecare and ask for account security. 
    AppleCare US phone number: (800)-694-7466
    Contact Apple for support and service
    http://support.apple.com/kb/HE57

  • HT5312 I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

    I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • HT5312 i do not see the Rescue email link under the security questions to reset the questions and answer

    i do not see the Rescue email link under the security questions to reset the questions and answer ?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (82021)

  • I have not received the verification email for my Apple ID watting frm last 4 days

    I have not received the verification email for my Apple ID watting frm last 4 days

    Try checking your spam or junk mail folders.
    Try logging into https://appleid.apple.com/
    Are you able to login or recover information using the forgot account link?

  • HT5312 I forgot my security questions answer and does not have the rescue Email.

    I forgot my security questions answer and does not have the rescue Email.

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • I am not receiving the verification email when trying to add an email account

    I am not receiving the verification email when trying to add an email account to facetime and iMessage. Is there something else I can do?

    Hi,
    I don't ever remember getting an email when Adding an account.
    Apple seems to verify it some other way (a self test to see if it is valid ? an actual email ?)
    I tried adding an older @mac.com account that is not a valid email (gained when MobileMe was the Apple service and the @Mac.com registration was used for iChat names).
    I then tried  to add a Yahoo one.
    This got past the first part and said an email has been sent.
    As you say this has never arrived.
    ( checked the web Site for Yahoo Mail as well as my Mail App.)
    In each case I also checked the Spam and Junk folders in both places.
    I then tried an iCloud ID.
    (FaceTime seems to treat the Original Apple ID and the iCloud issued email as separate IDs)
    I did not get and email (Although it said it was sent) I did get a Pop up for the FaceTime app asking if I wanted to add an email and a second for the actual email itself.  (It turned out it added an @me.com email also issued by iCloud before the @icloud.com was issued.
    This is much the way iMessages adds emails when you add the emails to  an iPhone, the Mac version gets pop ups.
    I recently had something similar in Messages that might be related.
    In Messages 7 (Mountain Lion) it seemed it could be any Apple ID that was used.
    In Messages 8 it seems this has to be an iCloud linked one.
    The @mac.com one I used above could not be added to iMessages either when I tried it about two months ago.
    It might be one I have removed the creating/Recovery email so that i could create another Apple ID.
    The name continues to work in Messages as an AIM valid screen name but I could not add it as the iMessages account and got sent to iCloud to "register" it but ran into problems that I have not sorted out yet.
    EDIT.
    Checked the Apple ID site and the @mac.com email I used has no linked Alternative/recovery email.
    8:29 pm      Sunday; March 9, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    Message was edited by: Ralph Johns (UK)

  • Why am I not receiving the recovery email for my apple ID?

    I could not remember my password for my Apple ID, so I used the iForgot feature and requested a recovery email to reset my password. I've done about 5 times and it keeps saying that the email was sent but I'm not getting any emails??
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    Hello, eshara_a.  
    Thank you for visiting Apple Support Communities.  
    I understand that your Apple ID needs to be reset, but you are not receiving the recovery email.  Since the spam folder has been checked, I would recommend seeing the section labeled Get Help in the article below.  
    If these steps didn't help you change your password, contact Apple Support.
    If you forgot your Apple ID password
    Cheers, 
    Jason H.  

  • I'm trying to reset my password but I'm not receiving the authentication email. Help?!?

    As it says in the title. I only have one email address (which is also my Apple ID of course) so I'm certain that these emails aren't going to another address, just not arriving at all. Have tried multiple times.

    Hey mcrickster,
    Thanks for the question. It sounds like you are attempting to reset the password for your Apple ID. It may be possible that you have a rescue email address setup, and the password reset email is being sent to that address:
    When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If your issue persists, you may wish to contact our Account Security Team, as outlined in this resource:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • I can not receive my rescue email to reset my security questions

    I am trying to reset my security questions but the rescue email is not sending.

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    2)  See Here... ask to speak with the Account Security Team...
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    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I purchased the factory unlocked iPhone 4S online, but I have not received the confirmation email? And how much time does it take on delivery?

    I purchased iPhone 4S factory unlocked online more than 4 hours before and I havent received the confirmation email, can anyone tell me how long does it take to receive an order confirmation mail? And how many days it takes to be delivered??

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