I am officially through the roof. And maybe halfway to the moon.
So, more than two months ago, I downloaded 7.5, hoping that I would once and for all be able to access the store again (because of 7.4.3's 11333 error), only to discover that it corrupted my sound card. As soon as I restarted my computer after I installed my iTunes 7.5, the "Found New Hardware" box popped up, trying to install something for my NVIDIA Audio Device. It said it could not be installed properly. I didn't think anything of it, until I opened my iTunes and it said it detected a problem with my audio configuration. I realized that my computer no longer produced any sound. Nothing. I was pretty confused at this point. I asked for help online, but nothing helped. I tried uninstalling and re-installing quicktime but that did not work.
However I COULD connect to the store, which made me sort of happy. I redeemed an iTunes card but decided not to buy anything right then and there.
I quick-restored to before I downloaded 7.5, and this time my computer said it could not detect my sound device AT ALL. After some quick research I tried the quicktime reinstall and it fixed everything -- but, I was back to old 7.4.3, not able to access the store.
So, I waited and waited and waited, over two months, hoping to finally be able to access the store again and listen to songs from my computer at the same time. I was overjoyed to find out that they had finally come out with iTunes 7.6. It was a miracle! I set a quick restore point in case it corruped my audio card again, and, hoping they had resolved the problem, downloaded and installed 7.6. I restarted my computer...and...dun dun dun....
The "Found New Hardware" thign popped up again. I was instantly suspicious. I clicked "next" and once I saw the "NVIDIA" word I knew that it must not be a coincidence. Once I opened my iTunes and saw the "Detected a problem with your audio configuration" error smoke was pouring from my ears.
I told myself, self, calm down, just download your songs now, revert back to iTunes 7.4.3 by quick-restoring, and listen to them happily....even thoguh I was so not up for doing that.
So, I went to the iTunes store, it was working! I redeemed yet another iTunes card, which I got for Christmas (which need I say was about a month ago), I type in the name of a song I want to download...click "buy song"...then this new user agreement thing popped up. A little interruption in my moment of shining joy (just imagine a little halo over my head with a harp playing in the background, then the record player making a sudden stop...). I click 'OK" and then clicked "buy song" again...
"Windows could not complete your iTunes store request. An unknown error occurred (5002). Please try again later."
I shot straight up through the roof. Ears steaming, face red, temper hot as lava. Words cannot express my sheer and utter disappointment.
Can someone. Please. Help me. I have officially lost all of my patience with Apple. Two months I have been waiting and still no fix for the sound card problem. And now, another error to be overjoyed by. I don't know what to say.
I'll be back after I quick restore and re install iTunes. In the mean time, please help.
Message was edited by: Sigaven
Suggestion:
When i downloaded 7.6 it completely froze my computer. I had to go to add/remove programs and complete uninstall itunes, quicktime, the bujoir service, apple update, and portable device manager- and then rebooted.
I then reinstalled 7.6; however, then it would not play any audio with video). I uninstalled quicktime version 7.4 and reinstalled version 7.31 and then my audio worked with my videos.
I am unsure if the version of quicktime is related to your audio problem; but the above is something you could try as many users using version 7.6 cannot use the newer version of quicktime with version 7.6. the newer version of quicktime (7.4) does mess up audio (at least with videos- unsure about audio tracks) --- maybe its cause; maybe not; but something to think about.
I must say itunes 7.6 as well as even previous versions are very buggy (but 7.6 is worst i have seen so far). I share your frustration.
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I have a new computer. I've installed iTunes. I don't want to lose the calendar and contact data nor the apps currently on my iPod Touch. Will that happen when I sync?
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WHENEVER i SURF THE WEB AND PLAY ITUNES MUSIC, THE ITUNES MUSIC STICKS AND SKIPS AND STOPS AND STARTS. i HAVE BRAODBAND COnNECTION AND AN ADEQUATE MODEM
I am experiencing the same problem, not being able to access internet at the same time as streaming iTunes music through an Airport Express.
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