I am on a Mac running OS X 10.9.3.

http://www.cic.gc.ca/english/pdf/kits/forms/IMM0008ENU_2D.pdf
I am on a Mac running OS X 10.9.3. I a trying to view the following link http://www.cic.gc.ca/english/pdf/kits/forms/IMM0008ENU_2D.pdf but I get a message saying I need the latest version of PDF reader to view the file. I have downloaded the most recent version but I still get the same message. Any ideas?

Hi vllynch75,
Please try the steps suggested in the thread : https://forums.adobe.com/message/6041732
Regards,
Rave

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This question was solved.
View Solution.

Hi @JaneCat,
Welcome to the HP Forums!
I understand that you cannot scan photos from your HP Photosmart 5510 to a file on your Mac running Yosemite. I am sorry to hear this, but I am happy to help!
I would recommend downloading the full feature software and drivers from our website, HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers, as it is compatible with Mac OS X Yosemite.
If you are still having issues, I would also recommend this scanning guide, A 'No computer found' Message Displays during Scanning. Then follow the steps for the section that says it is for, Mac OS X v10.6 Snow Leopard, OS X v10.7 Lion, OS X v10.8 Mountain Lion, or OS X v10.9 Mavericks. As these steps will still work on Mac OS X Yosemite.
I would also see this how to scan guide, Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I have just updated Acrobat to version 10.1.13. I am using a MAC Running Yosemite. When I try to scan a document, after the printer scans Adobe Acrobat quits and I get an unexpected closure error.

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Hi MEW1,
Is the printer connected wirelessly or wired?
Go to Preferences and under categories go to > Convert to Pdf then select the Image Capture and then hit ok button.
Close Acrobat and then relaunch it and see if it helps you while you do scanning.
Regards,
Rave

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If you look at the User Tips tab, you will find a write up on just this subject:
https://discussions.apple.com/docs/DOC-4053
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Internet Recovery, and Transferability of OS & iLife Apps
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Internet Recovery:
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2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
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2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
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