I am on ios7 using 5s, i am unable to make in-app purchases in clash of clans game, it says purchase failed and cannot connect to itunes
I am devasted with this, anyone else facing this issues, i have 2 apple ids and i have tried working and downloading the game with both ids and both ids have balance and i even tried changing the game centre as well. nothing helped.
I am having the same problem. There are 3 different apps that I have tried to make an "in app" purchase on. One of the apps tells me "Cannot connect to itunes". We know that this is not true as I have connected to it immediately before and after trying to make this purchase. The other 2 purchase that I have tried to make just don't do anything when click the "Buy now" icon.
I do not use restrictions. I have also tried the solutions above. This problem started on my last phone, the original iphone4 with ios4 and has persisted after an upgrade to the 4S with ios5.
I can't believe that we are the only 2 people with this problem.
Similar Messages
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my iphone 4 says activation required and then connect to itunes and when i try to connect it wont what do i do (i cant use it at all) :'(
i got it from O2... and it dosent do anything when i plug it into my laptop it dosent come up at all or connect to itunes
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Both my iPad and iPhone have the same problem. I have purchased apps with three different accounts. I understand I will need to use the original acct to do the update but every time it asks for the password I put it in and get a message that I cannot connect to iTunes store. I have even had the password reset and it still will not connect on the upgrade. But I can sign in with that account and purchase new apps i am loading a free one now just to make sure. So what is that about? Please do not tell me I have to also use the original password! We have reset them so many times that there is no way to remember the original one used at time of purchase a year and 1/2 ago. Please help. I have also upgraded to the iCloud thinking this would solve the problem but it still exists.
I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts? -
Just installed IOS 8 to iphone 5 and cannot connect to WI FI. Sometimes connects and when I begin to use the phone ot drops out.
I have attempted all the regular trouble shoots such as resets, complete restore and reinstallation of ios 8. no change.I don't have an answer for you but from my experience iOS WiFi syncing has always been a hit and miss affair (more miss than hit I'm afraid). I have gotten to the stage where I rarely use the WiFi sync. It is just quicker, easier and much less stressful to use the USB cable. I am having the same issues with all the iOS devices in our family which includes various models of iPhone, iPad and an iPod Touch and have been having them since WiFi syncing was introduced (in iOS5 ???). And then I have not even mentioned my favorite iTunes syncing messages: "Waiting for items to copy" and "Waiting for changes to be applied"!
iTunes is always extremely quick and eager to pick up the devices but as soon as I click on sync it shows "Looking for iDevice" and then the device disappears. I have found that initiating the sync from the Settings app on the device prevents this issue.
It does however seem as if it is worse with Windows 7. I did not have so many issues with my previous Windows Vista PC.
Sorry I cannot be of any help. -
I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
- Network interfaces verified.
-Internet connection verified.
-Secure link to iTunes failed.
When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
''iTunes Help is unavailable because your computer isn't connected to the internet.'
My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
Getting kinda frustrated. Can anybody help please???I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.
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I put some money in my phone by itunes accunt but i can not use it in clash of clans game why
i put some money in my phone by itunes accunt but i can not use it in clash of clans game why
please help me as soon as passbileDeauthorize all, then authorize the active computer(s).
iTunes Store: About authorization and deauthorization -
hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Why do I have to connect my ipad(4th gen) to my laptop to download apps? I downloaded some yesterday, but now they just say waiting. If I connect to ITunes, I can get them through that. I am not using cellular data, just through wifi.
Any ideas greatly appreciated, it will save me a journey to the apple storeI have now solved it. I signed out of my iTunes account and then held down both the power buttons until the apple appeared. When I signed back in it started downloading.
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I am using a newly purchased Apple TV in a hotel room that has free wi-fi, the Apple TV has detected the network automatically, I am signed in to the Apple iTunes Store, using my Apple ID, and password, but the screen always says "cannot connect to iTunes Store"
Try streaming other content.
If the hotel's network requires login via webpage then it won't actually be connected and you will need to contact the provider to gain access. -
I have the new iPad and I could not use I tunes , every time I get an error says "cannot connect to itunes store " please help
Sorry, yes iTunes on your computer.
When I updated my iPad 3 and iPod Touch 4th generation to iOS 6 a few months back, I was able to update the iPad effortlessly over WiFi. but I kept getting error messages when trying to update the iPod over WiFi, so I used iTunes on my MacBook Pro.
Connect the iPad to the computer, launch iTunes. Select the iPad under the devices heading on the left, click on the Summary tab and then click on Check for Update
If you are using iTunes 11, go to View>Show Sidebar at the top - so the sidebar is visible. -
Hi, I have upgraded my iphone 4s to ios7 and now when I am trying to login to app store, it says "Cannot Connect to iTunes Store". When I try clicking on the "Terms and Conditions" in iCloud, it first says "Cannot Connect" and then the following message: "Verification Failed: the certificate for this server is invalid. you might be connecting to server that is pretending to be setup.icloud.com, which could put your confidential information at risk". My wifi is working properly as I have accessed websites from safari. I reset my network settings too and even reset my password. But none of these get my iphone working.
I'm having the same problem with the iTunes Store...it much be down :(
-
My ipod says "cannot connect to itunes store" when i go to update my apps using wifi
i need help because my ipod says cannot connect to itunes store when i go to update my apps using wifi
Can you access other webpages via Wi-Fi?
If yes, did you check your security software settings?
iTunes for Windows: Troubleshooting security software issues -
why i cant use my credit card when im purchasing in clash of clan of gems always say your purchase could not be completed etc etc
No one here can help you.
Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance. -
Exchange 2010 Send Connector to postfix (v. 2.11) smarthost uses STARTTLS and cannot connect
Dear all,
I am having problems with exchange 2010 sending emails through a postfix smarthost server which disconnects the sessions. I also use a sendmail as a smarthost
server which is working just fine but I have to switch to postfix and cannot do this as long as the encryption does not work.
Here is the log file of the postfix server:
Jan 4 14:18:59 server7 postfix/smtpd[1659]: initializing the server-side TLS engine
Jan 4 14:18:59 server7 postfix/smtpd[1659]: connect from server1.mydomain.com[192.168.20.10]
Jan 4 14:18:59 server7 postfix/smtpd[1659]: setting up TLS connection from server1.mydomain.com[192.168.20.10]
Jan 4 14:18:59 server7 postfix/smtpd[1659]: server1.mydomain.com[192.168.20.10]: TLS cipher list "aNULL:-aNULL:ALL:+RC4:@STRENGTH"
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:before/accept initialization
Jan 4 14:18:59 server7 postfix/smtpd[1659]: read from 7F4823FA5210 [7F4823FAB1B0] (11 bytes => -1 (0xFFFFFFFFFFFFFFFF))
Jan 4 14:18:59 server7 postfix/smtpd[1659]: read from 7F4823FA5210 [7F4823FAB1B0] (11 bytes => 11 (0xB))
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0000 16 03 01 00 5a 01 00 00|56 03 01 ....Z... V..
Jan 4 14:18:59 server7 postfix/smtpd[1659]: read from 7F4823FA5210 [7F4823FAB1BE] (84 bytes => 84 (0x54))
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0000 54 a9 3d b9 0d 5e 8b 64|7c 6b b5 21 f2 93 e7 84 T.=..^.d |k.!....
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0010 17 ea 33 d7 e5 13 f2 75|3a 87 38 32 01 85 82 5b ..3....u :.82...[
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0020 00 00 18 00 2f 00 35 00|05 00 0a c0 13 c0 14 c0 ..../.5. ........
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0030 09 c0 0a 00 32 00 38 00|13 00 04 01 00 00 15 ff ....2.8. ........
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0040 01 00 01 00 00 0a 00 06|00 04 00 17 00 18 00 0b ........ ........
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0050 00 02 01 ...
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0053 - <SPACES/NULLS>
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:SSLv3 read client hello A
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:SSLv3 write server hello A
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:SSLv3 write certificate A
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:SSLv3 write key exchange A
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:SSLv3 write server done A
Jan 4 14:18:59 server7 postfix/smtpd[1659]: write to 7F4823FA5210 [7F4823FB8B70] (1911 bytes => 1911 (0x777))
Jan 4 14:18:59 server7 postfix/smtpd[1659]: 0774 - <SPACES/NULLS>
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:SSLv3 flush data
Jan 4 14:18:59 server7 postfix/smtpd[1659]: read from 7F4823FA5210 [7F4823FAC803] (5 bytes => 0 (0x0))
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept:failed in SSLv3 read client certificate A
Jan 4 14:18:59 server7 postfix/smtpd[1659]: SSL_accept error from server1.mydomain.com[192.168.20.10]: lost connection
Jan 4 14:18:59 server7 postfix/smtpd[1659]: lost connection after STARTTLS from server1.mydomain.com[192.168.20.10]
Jan 4 14:18:59 server7 postfix/smtpd[1659]: disconnect from server1.mydomain.com[192.168.20.10]
I
have read in the post at https://social.technet.microsoft.com/Forums/exchange/en-US/6db38364-cb08-45c0-b159-3ddf30ef0b3e/exchange-2010-send-connector-uses-ssltls-and-cannot-connect-to-smarthost-how-to-deactivate-ssl?forum=exchange2010
how to deactivate the SSL encryption, but this is of course a security flaw, if I am not mistaken. I would like to encrypt the connection between the servers for obvious security
reasons but I have come to a standstill...
My Exchange server certificate is configured
as follows:
AccessRules : {System.Security.AccessControl.CryptoKeyAccessRule, System.Security.AccessControl.CryptoKeyAcc
ule, System.Security.AccessControl.CryptoKeyAccessRule, System.Security.AccessControl.CryptoKe
essRule}
CertificateDomains : {server1, server1.solid-con.com}
HasPrivateKey : True
IsSelfSigned : True
Issuer : CN=server1
NotAfter : 22/01/2017 13:18:02
NotBefore : 22/01/2012 13:18:02
PublicKeySize : 2048
RootCAType : None
SerialNumber : 6925D91285B649BD4D5E4297F1A48471
Services : IMAP, POP, IIS, SMTP
Status : Valid
Subject : CN=server1
Thumbprint : 939A37173BF84E352CEDC74F7D9A3D71F498A005
AccessRules : {System.Security.AccessControl.CryptoKeyAccessRule, System.Security.AccessControl.CryptoKeyAcc
ule, System.Security.AccessControl.CryptoKeyAccessRule}
CertificateDomains : {WMSvc-SERVER1}
HasPrivateKey : True
IsSelfSigned : True
Issuer : CN=WMSvc-SERVER1
NotAfter : 19/01/2022 12:56:44
NotBefore : 22/01/2012 12:56:44
PublicKeySize : 2048
RootCAType : Registry
SerialNumber : 1DB8711F7ADC5CB54196468EF2FF5D21
Services : None
Status : Valid
Subject : CN=WMSvc-SERVER1
Thumbprint : 191D86BDE274510453D58DDB91D253DABBCF05F1
And My Default Send Connector is configured as follows:
AddressSpaces : {SMTP:*;1}
AuthenticationCredential : System.Management.Automation.PSCredential
Comment :
ConnectedDomains : {}
ConnectionInactivityTimeOut : 00:10:00
DNSRoutingEnabled : False
DomainSecureEnabled : False
Enabled : True
ErrorPolicies : Default
ForceHELO : False
Fqdn :
HomeMTA : Microsoft MTA
HomeMtaServerId : SERVER1
Identity : Internet
IgnoreSTARTTLS : False
IsScopedConnector : False
IsSmtpConnector : True
LinkedReceiveConnector :
MaxMessageSize : unlimited
Name : Internet
Port : 25
ProtocolLoggingLevel : None
RequireOorg : False
RequireTLS : False
SmartHostAuthMechanism : None
SmartHosts : {server7.mydomain.com, server6.mydomain.com}
SmartHostsString : server7.mydomain.com,server6.mydomain.com
SmtpMaxMessagesPerConnection : 20
SourceIPAddress : 0.0.0.0
SourceRoutingGroup : Exchange Routing Group (DWBGZMFD01QNBJR)
SourceTransportServers : {SERVER1}
TlsAuthLevel :
TlsDomain :
UseExternalDNSServersEnabled : False
Any help would be greatly appreciated as I am
stuck...
LucaHi Allen,
Thank you very much for your reply.
The Postfix TLS Manager is enabled in master.cf
tlsmgr unix - - n 1000? 1 tlsmgr
and running
server7:/etc/postfix # ps -efa|grep tls
postfix 11967 11863 0 11:21 ? 00:00:00
tlsmgr -l -t unix -u
Every other (Linux/UNIX) server has no problem e.g.:
Jan 5 11:28:36 server7 postfix/smtpd[12215]: connect from server2.mydomain.com[192.168.20.20]
Jan 5 11:28:36 server7 postfix/smtpd[12215]: Anonymous TLS connection established from server2.mydomain.com[192.168.20.20]: TLSv1 with cipher DHE-DSS-AES256-SHA (256/256 bits)
Jan 5 11:28:36 server7 postfix/smtpd[12215]: B5502946AB0: client=server2.mydomain.com[192.168.20.20]
Jan 5 11:28:36 server7 postfix/cleanup[12221]: B5502946AB0: message-id=<[email protected]>
Jan 5 11:28:36 server7 postfix/qmgr[12200]: B5502946AB0: from=<[email protected]>, size=1026, nrcpt=1 (queue active)
Jan 5 11:28:36 server7 postfix/smtpd[12215]: disconnect from server2.mydomain.com[192.168.20.20]
Jan 5 11:28:37 server7 postfix/smtpd[12225]: connect from localhost[127.0.0.1]
Jan 5 11:28:37 server7 postfix/smtpd[12225]: 4076A946AB1: client=localhost[127.0.0.1]
Jan 5 11:28:37 server7 postfix/cleanup[12221]: 4076A946AB1: message-id=<[email protected]>
Jan 5 11:28:37 server7 postfix/qmgr[12200]: 4076A946AB1: from=<[email protected]>, size=1778, nrcpt=1 (queue active)
Jan 5 11:28:37 server7 postfix/smtpd[12225]: disconnect from localhost[127.0.0.1]
Jan 5 11:28:37 server7 postfix/smtp[12222]: B5502946AB0: to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.54, delays=0.05/0.01/0.01/0.47, dsn=2.0.0, status=sent
(250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 4076A946AB1)
Jan 5 11:28:37 server7 postfix/qmgr[12200]: B5502946AB0: removed
Jan 5 11:28:37 server7 postfix/cleanup[12221]: 4401F946AB0: message-id=<[email protected]>
Jan 5 11:28:37 server7 postfix/qmgr[12200]: 4401F946AB0: from=<[email protected]>, size=1920, nrcpt=1 (queue active)
Jan 5 11:28:37 server7 postfix/local[12226]: 4076A946AB1: to=<[email protected]>, relay=local, delay=0.02, delays=0/0.01/0/0, dsn=2.0.0, status=sent (forwarded as 4401F946AB0)
Jan 5 11:28:37 server7 postfix/qmgr[12200]: 4076A946AB1: removed
Jan 5 11:28:37 server7 postfix/smtp[12227]: Untrusted TLS connection established to 192.168.20.10[192.168.20.10]:25: TLSv1 with cipher AES128-SHA (128/128 bits)
Jan 5 11:28:37 server7 postfix/smtp[12227]: 4401F946AB0: to=<[email protected]>, orig_to=<[email protected]>, relay=192.168.20.10[192.168.20.10]:25,
delay=0.29, delays=0/0.01/0.02/0.25, dsn=2.6.0, status=sent (250 2.6.0 <[email protected]> [InternalId=619] Queued
mail for delivery)
Jan 5 11:28:37 server7 postfix/qmgr[12200]: 4401F946AB0: removed
and if you take a look at the lines in bold you will see that mails can be delivered over TLS to that very Exchange server (the mailboxes are on that server)...
To summarise:
exchange --> postfix with TLS = session disconnected (and everything seems to be initiated by the exchange server -if I read the logs correctly)
postfix --> exchange with TLS = works
any further hints?
Thank you very much in advance,
Luca -
Shalom. I cannot connect to iTunes after loading ios7 on my ipad 2
I installed iOS 7 and now there are 2x problems I have picked up.
1 ,I cannot connect to iTunes .the error I get is ..cannot connect to iTunes store.
2 , the pics in lock screen does not want to set on where I stretch them.
Any help please?
Thank youHello Deryn340,
Thanks for using Apple Support Communities.
If you're currently unable to connect to either the iTunes Store or the App Store on your iPad, then I'd like you to please follow the troubleshooting steps outlined below.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
Can't connect to the iTunes Store - Apple Support
Cheers,
Alex H.
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