I am only getting 12mbps when I should be getting 150.

I have a Comcast modem and pay for 105 speed service but only get 12. I called customer service and ther person said I am getting 105. I explained the comcast test I took today rated  my speed at 12 . All the service person could say was I am getting 105. How do I get this issue resolved?????

I can only test with my laptop at this time  because 3 days ago when we called customer service, the service technician deleted many of our channels and I we started having internet connection issues all over the house. Right after that my main computer crashed and I am having to have it repaired.  Susansewwhot wrote:
I have a Comcast modem and pay for 105 speed service but only get 12. I called customer service and ther person said I am getting 105. I explained the comcast test I took today rated  my speed at 12 . All the service person could say was I am getting 105. How do I get this issue resolved????? 

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