I am paying for the full cloud membership but some apps are still showing "Try" instead of "Install". What's going on?

What it says. I have the full cloud membership, but in the Creative Cloud app/control panel, some programs show a "Try" button instead of "Install."  Is this a glitch and will I have the full versions of all of these apps like I am paying for?

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • I'm paying for the creative cloud package but Can't download any program!

    I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?

    Hello Sheena, thank you for your reply.
    Actually I have already contacted the support. My case number  is 0215124375.
    I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
    Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
    If you have any other case like mine, please let me know,
    SIncerely,
    Wellerson

  • I payed for my creative cloud membership 9.99 / monthe. bought it this morning. I was able to download Lr, but not Ps. I am wondering why is asking me to pay antoher 9.99 if I got the student deal. Can you please help. thank you.

    I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.

    Mariacazarez what is the exact error message you receive when you try to download and install Photoshop?  For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    Sent from my iPhone
    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    Reply-To: [email protected]
    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    created by John T Smith in Adobe Creative Cloud - View the full discussion
    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6991257#6991257 and clicking ‘Correct’ below the answer
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    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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  • I'm paying for the Creative Cloud student pack, but it suddenly turned into a trial pack when I redownloaded it.

    I'm paying monthly for Creative Cloud (student pack). It worked well, but when I switched my computer and redownloaded the creative cloud with its apps, it told me I was on trial and that I had to pay for the full version. The strange thing was that I was still paying at that time. I did log in properly when I downlaoded Cloud. I don't know what is wrong here. Please help, or I'll be losing my money in  a flash.

    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Mylenium

  • HT1977 I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.

    I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.

    PES 2012 is no longer available in the US App Store and only on the British App Store currently.
    http://pes-2012.en.softonic.com/iphone
    That (an app no longer available) happens sometimes.
    Your only way is if you have the appt on your computer such as in the recycle bin/trash or in a computer file backup. In that case move it to your iTunes library and sync.

  • I have ordered 3 albums from the itunes to my iphone and only 3-5 song from each album have been allowed to be downloaded to my phone yet i have still had to pay for the full album what do i do to get the other songs as im not happy to pay twice

    i have ordered 3 albums from the itunes to my iphone and only 3-5 song from each album have been allowed to be downloaded to my phone yet i have still had to pay for the full album what do i do to get the other songs as im not happy to pay twice

    carolinechx wrote:
    i know the description may be a little bit too confusing
    Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

  • I am graduating in May, will my monthly payments automatically change after that or will I get a full year at the student discounted price? or do i have to pay for the full year up front for the discount?

    I am graduating in May, but want to pay monthly will my payments automatically change when I graduate or should I pay for the full year up front for the discount?

    Hi there
    You will get a full year at the student price.
    Thanks
    Bev

  • HT1212 ive changed my email on itunes and apple and att but my app store still shows my old id so it doesnt recognize me to add new apps...any clues how to get it changed on the phone

    ive changed my email on itunes and apple and att but my app store still shows my old id so it doesnt recognize me to add new apps...any clues how to get it changed on the phone

    Firstly, you need to change your details with Apple,  Start here, change your country if necessary and go to manage your account. You may have already done this.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • How do i change my iPad language because I went to general and international and changed the language to English, but most things are still in Spanish. Please help me set everything to English

    How do i change my iPad language because I went to general and international and changed the language to English, but most things are still in Spanish. Please help me set everything to English

    To clarify Settings > General > International > Language is set to English?
    and Settings > General > International > Keyboard > includes the English keyboard?
    When you are on your Home screen is Settings called 'Settings' in english?
    what are the things that are still in Spanish?

  • Can I use a real copy of Photoshop for as long as I am paying for the Creative Cloud?

    Hello, I am on Windows 8 and need a working copy of Photoshop but an outright purchase was just too expensive for me.  So I subscribed to the cloud in hopes that I could just pay monthly for the software.  But when I download Photoshop CC I see that it is still asking me for a serial number.  So my question is, is the cloud monthly fee enabling me to use the software ongoing?  Or do I still need to purchase something else at some point?

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your paid Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Helppp just got the creative cloud membership but can't get illustrator to work :/

    So i recently purchased the annual student membership for creative cloud as i need it for my uni course, ive downloaded both photoshop and illustrator...photoshop opens and works fine but as soon as illustrator opens i get a error message and it closes itself down this has happend over and over again can someone please HELP!!!???

    Hi nikkibaby1988,
    Please refer the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html.
    Regards,
    Romit Sinha

  • I just finished the 30 day trial and bought the monthly student membership but my programs are not updating and it still wont let me use them. How do I fix this?

    Hi there,
    I just finished with my 30 day trial and then purchased the monthly student membership. My payment went through but I am still not able to open my apps for creative cloud. I  really need this fixed as I am in the middle of doing a school project. If anyone can help that would be great!
    Thank you,
    Kayla

    Hi Kayla, Kindly try to sign out and sigin back in to Creative Cloud. Please follow the below mentioned link for more info and troubleshooting further.
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Thanks,
    Atul Saini

  • I have an IPad 1.  For the past three days I've played Sims Freeplay without trouble.  Today it won't even open. It starts to, then goes black, then all the apps are visible again.  Any idea of what is going on?

    I have been playing EA's Sims Freeplay for three days.  Today the app will not open. It begins to, then goes black, then all the apps are there.  FB is doing it now, too.  Bookworm plays fine, as do other apps like ebooks and weather bug.  I don't know much about what goes on with an IPad, so any help is appreciated.

    - check the app store to see if the apps have an update available
    - delete and redownload the apps

  • What is the final total cost for the Creative cloud membership for students? (

    Cause it only says the amount I'm going to be paying per year
    but it doesn't tell me how many years I'm going to be paying this for
    I live in Korea so it says that my payment is 227,200 per year

    There is no final total cost. It is subscription software.
    If you want use the software, you keep paying your monthly fee.
    When you stop paying, the software stops working.

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