I am really upset with apple store.

Hi, i installed free apps on my ipad air and now i can't install apps because of a message that says; there is a billing problem with a previous purchase please update your payment method and the problem is that i never purchased any apps i just got the ipad i started using free apps to test it out, can someone please help me solve this problem. Thank you.

Sorry everyone, i solved my problem. I just found out someone bought an app that i didn't know about.Sorry Apple Store.

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My iPad was stolen before delivery and i got problem with Apple Store

So this my problem
i'm living in France and i order a lot of things at the French Apple Store online. So when UPS ship the packages, the iPad box was empty. I call immediately Apple store customers sercice. And they treat me like a jerk, i spoke to many differents persons, and each time nothings is done for a refund or an iPad replacement. UPS do not want to admit that somebody stole my iPad, Apple are doing nothing for me, and i can't speak to a supervisor to accelerate my case.
What can i do with Apple Store custommers service in this particular case, can somebody help me to find the good person that i can talk and if he can help me.
Thank you

If the cardboard box that had your address on it was empty it is possible Customs forgot to put it back in the box.
If the box that said iPad with the photograph of the iPad on its cover is empty, but is shrinkwrapped, it is likely an error at the manufacturing plant.
If you were not at home when the package shipped, anyone could have walked with it off off the porch, re-taped the box, and UPS did what FedEx never does with Apple products in the U.S. and that's leave a box from Apple without a signature allowing them to drop off the box unattended. Unless of course you gave them a signature release, in which case, you can't trust your neighborhood anymore for doing a signature release.
If you were present at the time UPS delivered, and they delivered you a closed box, and you found no iPad box in there, it is possible it either got left at Customs, or Apple didn't ship the box right.
Regardless, UPS in the U.S. always asks the shipper to make shipping claims, which means you need to be persistent about asking for a manager. I don't know what it is like in France, but in all likelihood it is similar.
This is a user to user forum, so we can only give you our experience.
Sorry to hear about your loss.

I have a problem with Apple store when installing large application: The system crashes. Any suggestion?

I have a problem with Apple store when installing large application (example xCode): The system crashes.
It begun with 10.8 usualy with few tries it work but with 4.6 no succes.
Any suggestion?

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under System Diagnostic Reports. Post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

HT1923 I have a problem with apple store on my ipad3. m withmy ipaloading any app on the screen of my iPad I can see symbol of app in regime of waiting. So I cann't download any prog from apple store. Can you help me?

I have a problem with apple store on my ipad3 . After downloading

I have a problem with apple store on my ipad3 . After downloading

HT1695 hi how can i make a appointment with apple store i cant find any where in website please help

Hi I need to make a appointment with Apple store I can't find anywhere in website please help

If you need to make a reservation: http://www.apple.com/retail/geniusbar/

How can i book an appointment with apple store?

hi,
anyone can tell me how can i book appointment with Apple Store?
where should i go?
what /how should i do?
thank you .

http://www.apple.com/retail/geniusbar/

Hi.. I am reinstalling ios on macbook. While doing process, it asks for the Apple id and password. I am providing the id but it displays the message that apple user id has not been used with apple store... what shall I do to make my id work. Please assist

Hi.. I am reinstalling ios on macbook.
While doing process, it asks for the Apple id and password. I am providing the id/password but it displays the message that apple user id has not been used with apple store... what shall I do to make my id work. Please assist

Just to clarify, iOS is the operating system for iOS based devices such as the iPod touch, iPhone, and iPad.
Your Mac runs on OS X.
As for your Apple ID, help here > Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store

LCD Screen Bleed, a little disappointed with Apple store

I bought my 1st iPhone on launch day and loved it! After the 1st 9 days, it suddenly became VERY hot when charging. Not warm, but hot, and it had never done this before. I made an appointment at my Apple store, and the genius agreed that it was defective and swapped it out on the spot.
He exchanged the SIM card and I walked out with a new phone...I was very happy. The first time my new phone went to the Contacts screen, I saw very noticeable light bleed at the top of the LCD display. There are 3 to 4 blotchy areas across the top that are very bright and seem like a defect to me.
I took this phone to the Genius Bar, and was told that it "was within specs" and that there was nothing they would do about it. We compared it to several other demo phones and some did have uneven lighting at the top, however the genius did agree that mine was worse than any of them. He also said that since the phone was working properly, they would not exchange it.
I have begun looking at every LCD panel I can find. My in-car GPS, my laptop, my computer monitor, and my old cellphone. None of them have this issue around the edge of the screen, so I find it difficult to believe that this is normal.
The defect is most noticeable on the "light" colored screens such as Mail and Safari. What is really annoying is that when surfing in landscape mode, the colors on that particular side become distorted due to the light.
I have to admit that I am now pretty disappointed. After spending $600 on a cellphone I want it to be perfect, and it's not. The fact that Apple was not willing to exchange this keep me as a satisfied customer is very disappointing.
It bothers me so much, that I am considering paying the 10% restocking fee to exchange it for a new one since they won't help me.
Just FYI...I have a Mac Pro, 2 Mac Minis, a nano, and a 5G iPod.

For anyone who hasn't noticed:
Apple is determined to make first generation iPhone buyers happy.
Anyone with a problem, big or small, real or perceived, will be made whole. Since no one really knows what the problems are with this version 1 device, there is bottomless accommodation. Rest assured, any problem will be resolved.
In a company as large as Apple, there are tons of points at which customers deal with employees, and as much as employees are instructed to cater to customer needs, not every human being is the same, and not every Apple employee responds identically. Especially after a long day.
However, in the end, anyone with any kind of problem with their iPhone, will get their problem resolved.
Apple has obviously decided that for this very important product introduction, even serial exchangers get every benefit of the doubt.
Hence posts here along the lines of:
"I am on my 78th iPhone, but am concerned that something is wrong with it. The other day I called my mother in law and her manner was even more rude than usual. Has anyone else noticed this? I am not sure if this is a software or hardware problem, but I am going to my local Apple store tonight and insisting on exchanging this iPhone for a new one. i will call my mother in law from the store and confirm that the new iphone does not include this flaw. (As rude as my mother in law is, she was never this rude on my Blackberry...)"
So to us, the customers:
Don't be a jerk. Don't take advantage. But realize that any problem you have, big or small, will get fixed.
G5 Quad + Logic 7.2.3 + FireFace 800 Mac OS X (10.4.10)

WhAT IS GOING ON WITH APPLE STORE IS NOT WORKING

what is going on with the apple store, it is not working.

Three basic questions (which you may have covered with the customer service people already):
For your speed of movie download problem, how fast is your internet connection? The movie file is probably about 1.5 GB (much larger than the videos and short films you've downloaded before), which could take 20 minutes to download on a really fast connection (at a University), an hour or so on cable, 3+ hours on mid-range DSL, or a lot longer if your connection is slower than that. 8 hours does seem too long, but it's possible the problem is with your internet service, not iTunes. Your router is obviously not the problem if it still takes 8 hours after you've bypassed it.
For the iPod transferring problem, does your iPod have the latest software update (v.1.1.2, which came in the iPod Updater 2006-06-28 for Windows)? You can see what version you have by clicking on your iPod in iTunes and looking at the Summary, where it will tell you what version of the iPod software you've got and will let you download the new one if you need it.
And can you transfer music files to your iPod using iTunes 7 without problems? Can you transfer those old short films to it? Is it just the new movies that won't transfer?
You wouldn't be the only person to be having problems with iTunes 7 for Windows (I'm one of them, too), but it would be helpful to eliminate the basic stuff before giving up.
IBM Thinkpad T43p Windows XP Pro

How can I order a calendar that I created in iPhoto 7.1.5, now incompatible with Apple Store.

How can I order a calendar that I created in iPhoto 7.1.5 which is now incompatible with the Apple Store? I am using a mac pro 1,1 which cannot upgrade to the new version of iPhoto.

You could try to upgrade to an earlier iPhoto '11 version, since you are running Snowleopard.
iPhoto '11 should still be available as part of the boxed retail version of iLife '11.
Try to buy one at Amazon, then upgrade to iPhoto 9.2.x from the Support page: http://support.apple.com/downloads/#iphoto%209.2

Need help with Apple Store stock

Hi there!!
I'll be on a business travel to NY in one month and i'm planning to buy a 15" MBP 2.0 with the Anti-Glare display.
Probably i'll be buying it on the 5th avenue store, and now i have two choices.
I'm travelling from Spain, so getting the Western Spanish keyboard is almost mandatory.
The two choices i've got are:
1.- I've read the store can swap the keyboard in 1-2 days if needed. So, this would be a great choice not to have any problems with the credit card and the billing address. But i'd need to know if they have computers in the store with the specs (anti-glare) so i can go and buy it on the fly (asking them for a keyboard swapping)
Does anyone know (or has the chance to know) if they stock the 15" MBP with the Anti-Glare option in any apple store?
2.- I'll be staying 4-5 days in Florida prior to flying to NY, so i thought of customizing and ordering it throught the Online Apple Store, paying with an apple gift card and have it shipped to my hotel. The apple store states that it will take 6-7 days to have it delivered, so i guess i would be in time before i come back (the trip will take 11 days).
What do you suggest?
Is anyone able to help me and check if i could find it with the anti-glare option in the apple store in the 5th avenue?
Thanks a lot in advance!!!!!

Thanks " a brody". I know about the spanish customs and about the sales tax in different states.
The only thing that makes me "nervous" is that i get there and they don't have an anti-glare computer in stock. I've read on several threads that they usually have the anti-glare option in stock in the stores, but just wanted to double check.
I'm travelling a lot lately from one country to another, so calling is a bit difficult because of time differences.
Thanks a lot for your help!!!

No connection with Apple Store

Hi,
I prepared a book of pictures in IPhoto and when I want to buy it I have a message telling me "There is a connection problem with the Apple Store, try again"
I'm trying for some days.... impossible to buy my book!
Can someone help me?
thank you
Little Lamb

Call the Apple Store and purchase by phone!

TS1135 no connexion with apple store

Hello,
When I try to order a product in iphoto (9.2.3), a book or card, I have an error message that says there is no communication with the Apple store. My Internet is working, my Apple Store application too. What can I do to solve this problem ?

I finally found the solution to my problem. I tell you, maybe it can help : when you are in iphoto, you go in the preferences, in th advanced set up. Make sure there is a print shop (or something like that, I work in French) selected. You just have to identify the country of your billing adress. After that, you can order what you want !

Experience with Apple Store in the Woodlands, TX.

The staff were very friendly. I had two week 37 units I had purchased at another location and over the last two days they exchanged both of them for me and went out of their way to hold a week 38 model.
I did have to register to see an "Apple Genius", but after seeing the problem he did not argue and agreed the blacks look reflective. We now have two week 38 models and they both look great and pass the contrast, gamma and white saturation test that you see failing here:
http://jdeats762.bravehost.com/iBadScreen.htm
I was not charged a restocking fee on either unit. I was also told by the staff that they had heard about problem from other stores, but did not elaborate. He said the rumor is "Apple is probably going to make an announcement and have us pull the week 37 units so they can't be sold". He didn't elaborate beyond that.
But buyer beware until that announcement and order comes from Apple Corporate, the Apple stores are still going to sell week 37 units, this isn't the Apple Store's fault, it's just the way they have to do business, even the managers hands are tied until Apple's corporate office puts out a statement and issues a command.
My experience with Woodlands, TX store was excellent.
Message was edited by: Ramzy76

The Walnut Creek store does at least some in-house repairs. (I had the top case replaced there once.)

Really disapointed with apple iphone 4s wifi botom gray

is de second iphone 4s that have the same problem... from one day to an other the wifi of my iphone stop working.. im very disapointed with apple. my doubht is that i really like iphone but i don t want me to happen again. is this commond?? thanks

Did you restore that iPhone from a backup of your previous iPhone? If that's what caused the problem to come back, you can try restoring the iPhone as a new device.
If that isn't it or it doesn't work, take a look at this Apple doc -> iOS: Wi-Fi settings grayed out or dim

I am really upset with apple store.

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