I am receiving an A12E5 error when trying to install my Creative Cloud desktop

I am receiving an A12E5 error when trying to install my Creative Cloud desktop. So I cannot proceed to a free trial. Thoughts?

Hi UniversityDesigner,
Welcome to the Community!
Please go through this thread: http://forums.adobe.com/message/5581753#5581753
Thanks!
Ankit

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    I have the Creative Cloud installed on 2 computers as allowed..

    Please try the steps in :
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    Sorry to hear you're having issues.
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    Date/Time:       2013-06-13 15:50:24.666 -0700
    OS Version:      Mac OS X 10.8.3 (12D78)
    Report Version:  10
    Interval Since Last Report:          1414734 sec
    Crashes Since Last Report:           30
    Per-App Crashes Since Last Report:   5
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
    VM Regions Near 0x8:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
        __TEXT                 0000000000001000-0000000000007000 [   24K] r-x/rwx SM=COW  /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.AIR                      0x02b43f72 0x2800000 + 3424114
    1   com.adobe.AIR                      0x02909628 0x2800000 + 1087016
    2   com.adobe.AIR                      0x02909853 0x2800000 + 1087571
    3   com.apple.AppKit                   0x95544970 -[NSApplication(NSAppleEventHandling) _handleAEReopen:] + 255
    4   com.apple.AppKit                   0x952ec824 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
    5   libobjc.A.dylib                    0x9a3c9628 -[NSObject performSelector:withObject:withObject:] + 77
    6   com.apple.Foundation               0x94e4473a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
    7   com.apple.Foundation               0x94e44291 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
    8   com.apple.Foundation               0x94e4408e _NSAppleEventManagerGenericHandler + 173
    9   com.apple.AE                       0x97aeda35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
    10  com.apple.AE                       0x97ac2fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    11  com.apple.AE                       0x97ac2e7d aeProcessAppleEvent + 318
    12  com.apple.HIToolbox                0x9222fc58 AEProcessAppleEvent + 100
    13  com.apple.AppKit                   0x952e8d4d _DPSNextEvent + 1655
    14  com.apple.AppKit                   0x952e81dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    15  com.apple.AppKit                   0x952de63c -[NSApplication run] + 855
    16  com.adobe.AIR                      0x0280a772 0x2800000 + 42866
    17  com.adobe.AIR                      0x0280aab8 0x2800000 + 43704
    18  libobjc.A.dylib                    0x9a3c95d3 -[NSObject performSelector:withObject:] + 70
    19  com.simplediagrams2                0x00002f97 start + 2567
    20  com.simplediagrams2                0x000025c5 start + 53
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib             0x9263d9ae kevent + 10
    1   libdispatch.dylib                  0x97b75c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                  0x97b757a9 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x99781095 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AIR                      0x02d1b113 0x2800000 + 5353747
    4   com.adobe.AIR                      0x02b4d5dc 0x2800000 + 3462620
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib             0x9263c8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                  0x996fb280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                  0x997810e0 pthread_cond_timedwait$UNIX2003 + 70
    3   com.adobe.AIR                      0x02d1b13f 0x2800000 + 5353791
    4   com.adobe.AIR                      0x02d60c0e 0x2800000 + 5639182
    5   com.adobe.AIR                      0x02d1b22d 0x2800000 + 5354029
    6   com.adobe.AIR                      0x02d1b2a7 0x2800000 + 5354151
    7   com.adobe.AIR                      0x02d1b342 0x2800000 + 5354306
    8   libsystem_c.dylib                  0x996f65b7 _pthread_start + 344
    9   libsystem_c.dylib                  0x996e0d4e thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib             0x9263d0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x996f90ac _pthread_workq_return + 45
    2   libsystem_c.dylib                  0x996f8e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                  0x996e0d2a start_wqthread + 30
    Thread 8:
    0   libsystem_kernel.dylib             0x9263d0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                  0x996f90ac _pthread_workq_return + 45
    2   libsystem_c.dylib                  0x996f8e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                  0x996e0d2a start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x02b43f55  ecx: 0x95b40466  edx: 0x00000000
      edi: 0x00000000  esi: 0xbfffef18  ebp: 0xbfffee58  esp: 0xbfffeda0
       ss: 0x00000023  efl: 0x00210282  eip: 0x02b43f72   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000008
    Logical CPU: 1

    Hi Daniel,
    Could you post or send me ([email protected]) the entire crash log?  I'll at least need the binaries section so I can properly symbolicate the log.
    Thanks,
    Chris

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