I am receiving an email saying my account is overdue and cannot access my bill.

To whom it may concern,
I recently switched to another carrier for my cellular service. I have been waiting for my final bill in the mail to pay it, however I haven't received one yet. Two days ago I got an email saying my account is overdue to pay it and I have four options to pay it. The first is to sign into Verizon, which I can't do anymore because it will not accept my user ID or old telephone number. The second is to visit the Pay My Bill website. The website does not accept my account number that I put in. The third option is to dial #PMT. Can't do that anymore because I don't have Verizon. The fourth option is to call the Verizon Financial number, which I did but it does not accept my account number I put in.
I am just trying to get a copy of my bill so I can pay for it and would very much like to speak to a real person so that I can pay my bill and avoid it going to collections, but apparently I can't access anything. When I call the Verizon customer service number, I can't get on the phone with a real person without having my account number, that doesn't work, or my telephone number, which is no longer with Verizon. And I can't email Verizon about this issue because there is no "customer service" email address available.
Can someone from Verizon please assist me with this issue so that I can pay the bill and be on my way? Thank you.

    We are sorry to have lost you as a valued customer ndl9! I'm sorry to hear of the difficulties you are having with trying to pay your final bill. Our best recommendation is the pay my bill link, which should allow you access based on your former phone number or account number. Did you try both? As an additional option, you can reach our automated system from an alternate line by dialing 800-922-0204 and then entering your former wireless number. http://vz.to/1fdEQVi
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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