I am receiving an installation failed message
I just purchased adobe creative cloud, and when I try to install certain apps they came up with an "installation failed" message.
When I click the learn more, it prompts me to another window. If I click, windows photo viewer can not open the file type. I'm sure there is a simple solution, please help.
Nobody can tell you anything without proper system information and installation logs. And well, if the files even attempt to open in Photo Viewer, you have other problems than your CC install to boot...
Working with your Operating System’s Tools | Mylenium's Error Code Database
Troubleshoot with install logs | CS5, CS5.5, CS6, CC
Mylenium
Similar Messages
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Purchased Creative Cloud, deployed it, clicked "Install.pkg" and received "The Installation Failed" message.
I am installing on a MacBook Pro running OS 10.6.8.
What now?This is how we resolved it. Used a 32GB Flash Drive formatted the drive HFS+ and then copied the PKG folder and files and then brought them to the target Mac and copied the files over and ran the PKG and Exceptions install. Everything seems to be installing fine now.
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After downloading and installing Photoshop CC for the first time on a 64-bit Windows 7.1 PC with 8GB of RAM, I received the message: "Installation Failed.Installation completed though some optional components failed to install correctly (6)." What do I do now? Photoshop 6 and Lightroom 5 are previously installed on this PC and I have been a PS user since PS7.
Bonsinger the next step would be to review your installation log files for the exact errors which you received. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you discover to this discussion.
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"The installation failed" message
Every time I try to install my lightroom 2, from my disc, on my mac it gives me "The installation failed" message. So how can I go around this? Where can I go to get it installled?
It probably won't work at all. LR 2 contains PPC code which Apple long has stopped supporting in newer versions of OSX. Unless you really mean an old Mac ca. 2003 with OSX 10.4 or before, I see no way of ever getting this to work. Seriously consider buying LR 4 then.
Mylenium -
Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?
Hi there HotFerrari,
It sounds like you are unable to restore your device from a backup you have in iTunes. I recommend the troubleshooting from the article named:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I am trying to download an add-on for Photoshop and have received an error message that the installation failed, file operation error. Is there any other way to download this or can the file be corrected so this can be downloaded?
What is the add-on called? We may be able to send it to you by email if you could please supply your email address to [email protected] The error is unlikely to be due to the add-on itself.
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Photoshop Installation Failed message
I've tried installing Adobe Photoshop CS6 twice from the Application Manager and constantly receives: "Installation Failed" Unable to extract files. Press Retry to download again or contact suctomer support (EX20). I'm using a PC 32bit computer. Can someone please tell me what may be wrong?
Thanks!Problem resolved for Photoshop CS6! I downloaded the file directly from website instead of my desktop Applications Manager. However, it did ask me how I wanted to open the file and I indicated the Applications Manager. Photoshop CS6 is now up and running!
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Installer fails: message invalid drive
Hi Everybody,
I have a strange behaviour during XE installation. On one PC (Win2000 SVP4) which has an unformatted partition and no drive D: the installer fails with the message: Invalid drive D: When assigning the CDROM drive to drive D: the installation works.
Has somebody run into the same problem or any ideas?Hi Konstantin,
the problem is that we have to install XE on many different PC's, which all have individual setups and configurations. Not speeking of different OS and different language versions. But as Oracle claims to be compatible to alomst anything we are doing it.
So we run into one problem after the other as you can see.
Regards, Klaus -
Here's the full error message(s). Please explain in simple terms, I'm not an expert PC person. Thanks!
----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------
ERROR: DF012: Unable to find file(Seq 16)
ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)Hi coogap,
Do you have any previous version Adobe products installed on your machine. Please perform selective startup and try installing again: http://windows.microsoft.com/en-in/windows-vista/run-selective-startup-using-system-config uration .
Regards,
Romit Sinha -
Update 9.5.5 installation failed with no error message other than it failed
Now my Acrobat is crashing everytime I open a pdf with Microsoft Visual C++ Runtime Error. The error message says: Program: C...
That's all, just "Program: C..."
That's all I have to go on. tried to repair, received same Installation Failed.
Is there a way I can remove just the 9.5.5 update?
Thanks,
JefferyHi Jeffery_01,
Can you please follow the steps mentioned: http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
If this doesn't work, you can try these steps
Update Acrobat to its latest patch of 10.1.7 and Reader to 9.5.5 and then test the issue.
Navigate to where Acrobat or Adobe Reader is installed, usually C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins or C:\Program Files\Adobe\Reader 10.0\Reader\plug_ins rename the Updater.api plug-in to Updater.api.old relaunch Acrobat or Reader and then test the issue.
Provide full permission to the Application Data folder and then test the issue. You can navigate to C:\Users\[USERNAME]\ location to get the AppData folder.
On Windows 7 and Vista platforms, verify the LocalLow directory exists at C:\Users\<user>\AppData with Read and Write permissions.
~Deepak -
I receive an "Installation Failed ~ Your installation encountered errors..." message when attempting to install CS6 on Mac OS 10.6.8; all of the s/w and h/w requirements have been met. Any help?
Vikrant,
Thanks for your fast reply. Actually, there is no error code give. Instead, there are some troubleshooting steps given below:
"Installer failed to initialize. This could be due to a missing file.
More troubleshooting tips:
1. Restart your computer.
2. Exit all applications including startup items, virus checking ~
3. Launch the installer and reinstall your applications. "
This is all the only info supplied.
Kevin -
SQL Server 2008 Express Installation fails.
I am trying to install SQL server 2008 Express edition on my desktop (OS: Win 7 HP - 64 bit). I have been unable to do so on all of my 3 attempts.
The installation gets to the end and then gives a error with an installation failed message.
Here is the installation summary - Installation Summary
Here is the core DB Engine Install Log - DB Engine Install Log this log is copied from the location referenced in the summary document.
System Config Check Report - Sys Config Check Report
Any and all help is welcome. Let me know if I can provide any additional information.
I already have MySQL 5.5 installed on the same machine - would that be a problem and conflict with the MS SQL installation.
Abhi OommenHello,
Please try to uninstall all SQL Server components using Control Panel -> Add/Remove Programs.
If you have already uninstalled SQL Server before trying to reinstall, please perform the following steps to manually uninstall SQL Server:
1. Uninstall all SQL Server components you can using Control Panel -> Programs and Features
2. Backup the registry.
3. Delete the following keys in regedit:
--HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server
--HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer
4. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and delete all the sub-keys referencing SQL Server.
5. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete all the keys referencing SQL Server.
6. Rename all the SQL Server folders in the computer like
C:\Program Files\Microsoft SQL Server and subfolders.
Once you have uninstalled, please try to reinstall again.
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com -
Premiere Elements 13 - Installer fail to initialize
Hello
I am receiving a "installer failed to initialize" error, when trying to install Premiere Elements 13.
OS: Windows 8.1
I HAVE tried the below, but I do not have the program on the list to uninstall when I get to the Control Panel Programs list.
Please refer to the help document below:
Error "Installer Failed to Initialize" | Install desktop application | Windows
ANY advice would be really appreciated.
Thanks
BriainChanged file permissions as advised, and ran the install again, receiving the below log update. Would Adobe Application Manager help?
Thanks for your continued help
Briain
12/24/14 23:10:18:516 | [INFO] | | ASU | Setup | Setup | | | 2280 | Build Version - 8.0.0.147
12/24/14 23:10:18:516 | [INFO] | | ASU | Setup | Setup | | | 2280 | Logging Level verbosity Set to 4
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | | | | 2280 | Event Guid generated is: 'b84aa27d-9707-4bb5-8178-ef71053e1f61'
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | Start Adobe Setup
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: Bootstrapper Start
12/24/14 23:10:18:531 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: Start initial checks
12/24/14 23:10:18:547 | [INFO] | | ASU | Setup | Setup | | | 2280 | Dictionary Path: C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\Dictionary\en_US\stringTable.zdct
12/24/14 23:10:18:547 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid 'b84aa27d-9707-4bb5-8178-ef71053e1f61' is being sent
12/24/14 23:10:18:562 | [INFO] | | ASU | Setup | PIM | | | 2280 | XML is valid
12/24/14 23:10:18:562 | [WARN] | | ASU | Setup | PIM | | | 2280 | Failed to find Node
12/24/14 23:10:18:594 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:18:594 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:19:318 | [INFO] | | ASU | Setup | | | | 5472 | HTTP Request Status code 200.
12/24/14 23:10:19:318 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:31:652 | [INFO] | | ASU | PIM | PIM | | | 4080 | Build Version - 8.0.0.147
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Logging Level verbosity Set to 4
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | Utilities | | | 4080 | Folder does not exist
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Build Version - 8.0.0.147
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | Logging Level verbosity Set to 4
12/24/14 23:10:31:683 | [INFO] | | ASU | PIM | PIM | | | 4080 | CREATE PIM Instance ...
12/24/14 23:10:31:761 | [INFO] | | ASU | PIM | PIM | | | 4080 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | SUCCESS Created Tables.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | PIM Database is Up To Date.
12/24/14 23:10:31:964 | [INFO] | | ASU | PIM | PIM | | | 4080 | Updater Inventory location:C:\Users\briai_000\Desktop\Adobe Premiere Elements 13\PRE 13\resources\updaterinventory.dll
12/24/14 23:10:31:980 | [INFO] | | ASU | Setup | Setup | | | 2280 | TimeLog: End initial checks
12/24/14 23:10:31:980 | [INFO] | | ASU | Setup | Setup | | | 5256 | TimeLog: Begin Installing
12/24/14 23:10:32:027 | [INFO] | | ASU | PIM | PIM | | | 5256 | Current OS version is: Major:6, Minor:3, ServicePack:0
12/24/14 23:10:33:577 | [INFO] | | ASU | PIM | PIM | | | 5256 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Error could not executeGeneralSQLQuery.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Failed select count(*) from sqlite_master.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | attempt to write a readonly database.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | Error in Get Table count.
12/24/14 23:10:33:624 | [FATAL] | | ASU | PIM | PIM | | | 5256 | ERROR Failed select count(*) from sqlite_master.
12/24/14 23:10:33:624 | [ERROR] | | ASU | PIM | PIM | | | 5256 | Could not createOrUpdatePIMDbSchema.
12/24/14 23:10:33:624 | [INFO] | | ASU | PIM | PIM | | | 5256 | PIMSqlite closeDB status 0
12/24/14 23:10:33:624 | [ERROR] | | ASU | PIM | PIM | | | 5256 | Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
12/24/14 23:10:33:624 | [INFO] | | ASU | Setup | Setup | | | 5256 | TimeLog: End Installing. Now launching PDApp
12/24/14 23:10:34:139 | [INFO] | | ASU | Setup | | | | 5256 | Event Guid generated is: '45a9853e-11d7-44f2-8491-a478bb25a45c'
12/24/14 23:10:34:139 | [INFO] | | ASU | Setup | | | | 5256 | Event Guid generated is: '86444b4c-74ef-4a0a-8f0b-ec1047ada721'
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid '45a9853e-11d7-44f2-8491-a478bb25a45c' is being sent
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:34:156 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5500 | HTTP Request Status code 200.
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | Event with guid '86444b4c-74ef-4a0a-8f0b-ec1047ada721' is being sent
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - No default proxy present on the user machine
12/24/14 23:10:34:765 | [INFO] | | ASU | Setup | | | | 5108 | GetIEProxyInfo - proxy Url is
12/24/14 23:10:35:375 | [INFO] | | ASU | Setup | | | | 5500 | HTTP Request Status code 200.
12/24/14 23:10:35:375 | [INFO] | | ASU | Setup | | | | 5108 | The http request returned HTTP_Status:0 HttpCommunicator error:0
12/24/14 23:10:38:094 | [INFO] | | ASU | PIM | PIM | | | 2280 | PIMSqlite closeDB status 0
12/24/14 23:10:38:094 | [INFO] | | ASU | PIM | PIM | | | 2280 | FREE PIM Instance ...
12/24/14 23:10:38:125 | [INFO] | | ASU | Setup | Setup | | | 2280 | cleanUSF: Deleting Path C:\Users\briai_000\AppData\Local\Adobe\OOBE\PDApp
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | Setup | | | 2280 | Setting current directory to C:\Users\briai_000\AppData\Local\Adobe\OOBE
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | Setup | | | 2280 | ================= End Adobe Setup. Exit code: 1 =================
12/24/14 23:10:38:143 | [INFO] | | ASU | Setup | | | | 2280 | Waiting for the async thread to get the task completed
12/24/14 23:10:38:158 | [INFO] | | ASU | Setup | | | | 5108 | Async thread is completed. Now exiting from function.
12/24/14 23:15:49:406 | [INFO] | | ASU | OPM | OPM | | | 5388 | Build Version - 8.0.1.12
12/24/14 23:15:49:406 | [INFO] | | ASU | OPM | OPM | | | 5388 | Logging Level verbosity Set to 4
12/24/14 23:15:50:576 | [WARN] | | ASU | OPM | OPM | | | 5388 | Failed in key3List generation
12/24/14 23:15:50:576 | [ERROR] | | ASU | OPM | CryptEngine | | | 5388 | Failed in key3List generation
12/24/14 23:15:50:983 | [INFO] | | ASU | OPM | OPM | | | 5388 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
12/24/14 23:15:50:983 | [INFO] | | ASU | OPM | OPM | | | 5388 | No Record found for the input fields in opm_getValueForKey
12/24/14 23:15:50:998 | [INFO] | | ASU | OPM | OPM | | | 5388 | Released OPM refrence successfully in opm_freeLibRef
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Build Version - 2.8.1.451
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Logging Level verbosity Set to 4
12/24/14 23:15:58:442 | [INFO] | | ASU | PIM | PIM | | | 4720 | Starting update workflow
12/24/14 23:15:58:536 | [INFO] | | ASU | PIM | PIM | | | 4720 | trying to createOrUpdatePIMDbSchema.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | Current db schema version on machine 1.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | Current db schema version to install 2.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | SUCCESS Created Tables.
12/24/14 23:15:59:067 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIM Database is Up To Date.
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIMSqlite closeDB status 0
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | PIMSqlite closeDB status 0
12/24/14 23:15:59:083 | [INFO] | | ASU | PIM | PIM | | | 4720 | START: Application download
12/24/14 23:16:10:988 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: IPC, size: 444.261719 KB, Time taken: 11 secs, Speed: 40.387428 kBps
12/24/14 23:16:23:334 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: DWA, size: 2889.285156 KB, Time taken: 24 secs, Speed: 120.386879 kBps
12/24/14 23:16:31:021 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: LWA, size: 5582.665039 KB, Time taken: 32 secs, Speed: 174.458282 kBps
12/24/14 23:17:03:849 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: D6, size: 2501.843750 KB, Time taken: 64 secs, Speed: 39.091309 kBps
12/24/14 23:17:13:099 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: P7, size: 8727.251953 KB, Time taken: 74 secs, Speed: 117.935837 kBps
12/24/14 23:17:20:311 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: CCM, size: 5835.765625 KB, Time taken: 81 secs, Speed: 72.046486 kBps
12/24/14 23:17:25:463 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: P6, size: 6825.774414 KB, Time taken: 86 secs, Speed: 79.369469 kBps
12/24/14 23:17:29:029 | [INFO] | | ASU | PIM | PIM | | | 4720 | Download complete for package: UWA, size: 6598.428711 KB, Time taken: 90 secs, Speed: 73.315872 kBps -
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I have an installer which installs a necessary version of the JRE, then calls installSucceeded(false) at the end. Everything seems to work as far as installing the JRE; however, I get an "Installation Failed" message after the JRE installs. The next time I launch my application it works just fine. Any idea of whats going on here? Any help would be appreciated.
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Could someone please share with me on how to get rid of message? I tried the suggestion that was offered prior about going to GO in the finder and selecting connect to server but when I do this, there is nothing there to connect to nor delete so this suggestion does not work.
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Please help. Thank you
Macbook Pro Mac OS X (10.4.8)
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You can easily change Permissions on that Alias to get rid of it, perhaps by doing a Get info, or surer yet using batchmod...
http://www.macupdate.com/info.php/id/6440
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