I am setting up a lab of imacs in a school. I have successfully bound the imacs to our network and can log in using the windows account. However, I cannot access my files. Is there another step?

I am setting up a lab of imacs in a school. Our network is windows based using active directoy. I have successfully bound the imacs to our network and can log in using the windows account. However, I cannot access my files. Is there another step?

If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues.

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I can log into my MSN Hotmail account, however I CANNOT open, or even select and delete any e-mails, while I am able to do so with another laptop, also using firefox sitting next to it. Whats wrong?

.....

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

My iMac 27" screen is black and will not start. The computer is making noise and beeps when i use the keyboard but I can't see anything. I have rebooted with no success

My iMac 27" screen is black and will not start. The computer is making noise and beeps when i use the keyboard but I can't see anything. I have rebooted with no success

Have a look at these. And please say what OS you have.
http://support.apple.com/kb/ts1411
http://support.apple.com/kb/ts1367

Can I share the files on the time capsule for all of the macs on my network and can I access time capsule from my laptop while out of town?

I have a iMac desktop and a macbook pro. If I purchase a time capsule, can I use it as the central location for my files for both computers? Can I access the files on the time capsule from my macbook pro when I am out of town?

Yes, with some provisos.. it is designed as primarily a backup location for Time Machine.
Look at Pondini who has a great deal of info in his KB of all things Time Machine .. as well as Time Capsule.
Q3 here. http://pondini.org/TM/Time_Capsule.html
Remote access is via BTMM and iCloud.. just look it up.
But the TC must be the main router in the network for it to work.

I've downloaded the Mozilla update several times on my laptop, but it keeps telling me to download it. Is there another step?

I've downloaded the Mozilla update several times on my laptop, but it keeps telling me to download it. Is there another step?

You may have some pending files left in the updates folder.
Remove the files in the updates and updates\0 folder. 
You may need to delete active-update.xml and updates.xml as well if present.
C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

HT4914 if you use iTunes match in order to create space and remove music from your hard drive, does that happen automatically when you subscribe and upload your music or is there another step to remove the music from your hard drive once you've uploaded t

if you use iTunes match in order to create space and remove music from your hard drive, does that happen automatically when you subscribe and upload your music or is there another step to remove the music from your hard drive once you've uploaded to iTunes match?

Welcome to the Apple Community.
iTunes match won't automatically remove content from your computer, if you want to do that you will need to do it manually yourself.

Cannot open Word File because "there are problems with the contents"

Hi Everyone,
I cannot open Word File because "there are problems with the contents" unspecified error; Location: 2. Please help as I need this doc for work meeting this morning. Nothing special about this doc but links were copied into it??? However I do that all the time. I have never had this happen before. I am on a 2010 machine. I just ran a disk permissions repaired and emptied the trash but still no dice. I had several other word docs up as well when I got up this morning but they are all fine. I do not have Time Capsule turned on (which I need to do but that will be another thread/question).
Thank you,
sb

Ok, I found a way to open this but not sure what happened to begin with and the formatting setup is different now, almost like text editor? Not sure what happened here but hope it doesn't happen again?

HT1414 My iphone backup is stored on a computer I no longer have access to. Is there another way I can access this backup without that particular computer?

My iphone backup is stored on a computer I no longer have access to. Is there another way I can access this backup without that particular computer?

You don't have iCloud set up? There would be a backup there if you enabled it.

TS1814 I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later." Is there another way to upda

I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later." Is there another way to update?

Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

Is there a way to set my settings in the latest version of Firefox so I can still zoom using the trackpad?

I have a MacBook. In previous versions of Firefox I could zoom in or out using my trackpad. Is there a way to set my settings in the latest version of Firefox so I can still zoom using the trackpad?

Some gestures have been removed in Firefox 4.
You can restore the zoom feature by changing the values of the related prefs on the about:config page.
browser.gesture.pinch.in -> cmd_fullZoomReduce
browser.gesture.pinch.in.shift -> cmd_fullZoomReset
browser.gesture.pinch.out -> cmd_fullZoomEnlarge
browser.gesture.pinch.out.shift -> cmd_fullZoomReset
browser.gesture.pinch.latched -> false
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page.

HT4571 I have been trying to add data to my I pad and when I add it it goes to a page that says error. Is there another way to add data?

I have been trying to add data to my I pad and when I add it it goes to a page that says error. Is there another way to add data?

The installer is over 5Gb's and could take many hours to download.
Check the download status in the App Store application.

After upgrading to Aperture 3 I had to 'upgrade' all files. When this was done, there was an Aperture 3 library and the original Aperture 2 library. Are the two libraries identical and can I safely trash the Aperture 2 library?

After upgrading to Aperture 3 I had to 'upgrade' all files. When this was done, there was an Aperture 3 library and the original Aperture 2 library. Are the two libraries identical and can I safely trash the Aperture 2 library?

If the upgrade completed successfully and you are running Aperture 3 on the converted library and you're sure all the images that were in the old library are in the new library then you could delete the Aperture 2 library.
However I'm the paranoid type and when it comes to deleting images I'm always hesitant. If you can fine a place to archive the old library that would be your a better option.
At a minimum I would keep the old library around for a month or so after switching to Aperture 3 just to make sure in case something pops up.
regards

HT1338 Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

If you look at the User Tips tab, you will find a write up on just this subject:
https://discussions.apple.com/docs/DOC-4053
The subject of buying/selling a Mac is quite complicated. Here is a guide to the steps involved. It is from the Seller's point of view, but easily read the other way too:
SELLING A MAC A
Internet Recovery, and Transferability of OS & iLife Apps
Selling an Old Mac:
• When selling an old Mac, the only OS that is legally transferable is the one that came preinstalled when the Mac was new. Selling a Mac with an upgraded OS isn't doing the new owner any favors. Attempting to do so will only result in headaches since the upgraded OS can't be registered by the new owner. If a clean install becomes necessary, they won't be able to do so and will be forced to install the original OS via Internet Recovery. Best to simply erase the drive and revert back to the original OS prior to selling any Mac.
• Additionally, upgrading the OS on a Mac you intend to sell means that you are leaving personally identifiable information on the Mac since the only way to upgrade the OS involves using your own AppleID to download the upgrade from the App Store. So there will be traces of your info and user account left behind. Again, best to erase the drive and revert to the original OS via Internet Recovery.
Internet Recovery:
• In the event that the OS has been upgraded to a newer version (i.e. Lion to Mountain Lion), Internet Recovery will offer the version of the OS that originally came with the Mac. So while booting to the Recovery Disk will show Mountain Lion as available for reinstall since that is the current version running, Internet Recovery, on the other hand, will only show Lion available since that was the OS shipped with that particular Mac.
• Though the Mac came with a particular version of Mac OS X, it appears that, when Internet Recovery is invoked, the most recent update of that version may be applied. (i.e. if the Mac originally came with 10.7.3, Internet Recovery may install a more recent update like 10.7.5)
iLife Apps:
• When the App Store is launched for the first time it will report that the iLife apps are available for the user to Accept under the Purchases section. The user will be required to enter their AppleID during the Acceptance process. From that point on the iLife apps will be tied to the AppleID used to Accept them. The user will be allowed to download the apps to other Macs they own if they wish using the same AppleID used to Accept them.
• Once Accepted on the new Mac, the iLife apps can not be transferred to any future owner when the Mac is sold. Attempting to use an AppleID after the apps have already been accepted using a different AppleID will result in the App Store reporting "These apps were already assigned to another Apple ID".
• It appears, however, that the iLife Apps do not automatically go to the first owner of the Mac. It's quite possible that the original owner, either by choice or neglect, never Accepted the iLife apps in the App Store. As a result, a future owner of the Mac may be able to successfully Accept the apps and retain them for themselves using their own AppleID. Bottom Line: Whoever Accepts the iLife apps first gets to keep them.
SELLING A MAC B
Follow these instructions step by step to prepare a Mac for sale:
Step One - Back up your data:
A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
B. Clone to an external drive using using Carbon Copy Cloner.
1. Open Carbon Copy Cloner.
2. Select the Source volume from the Select a source drop down menu on the left side.
3. Select the Destination volume from the Select a destination drop down menu on the right
side.
4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
sure to opt for that.
Destination means a freshly erased external backup drive. Source means the internal
startup drive.
Step Two - Prepare the machine for the new buyer:
1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
4. Turn off File Vault, if enabled.
5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
Step Three - Install a fresh OS:
A. Snow Leopard and earlier versions of OS X
1. Insert the original OS X install CD/DVD that came with your computer.
2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
Optionally, click on the Security button and set the Zero Data option to one-pass.
4. Install OS X.
5. Upon completion DO NOT restart the computer.
6. Shutdown the computer.
B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because
it is three times faster than wireless.
1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
Utilities window appears.
2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
on the Erase tab in the DU main window.
4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
and set the Zero Data option to one-pass.
5. Click on the Erase button and wait until the process has completed.
6. Quit DU and return to the Mac OS X Utilities window.
7. Select Reinstall Lion/Mountain Lion and click on the Install button.
8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

My gmail, which is correctly configured for Mail with gmail SMTP and Google IMAP, works for awhile on Mail, which I leave open while working on other applications. But several times a day I get msg from Google: "We recently blocked a sign-in attempt to your Google Account" . . . and requiring me to verify my account details, re-enter passwords, confirm security settings (or change them from "disable" to "enable less secure methods" and so on). In Mail I also have tried "taking all accounts online", and re-entering my gmail password inside Mail account settings. These steps successfully re-set comms between gmail and Mail ... for awhile, then it happens again. Enough occurrences over a work day that I just quit Mail and revert to accessing gmail directly. Apple Care advisor and an Apple knowledge base article say that Apple can't deal with this, as gmail is third-party app, and they refer me to gmail, and so far I've found nothing helpful there.
From today I also have several instances of a window saying "Mail has unexpectedly closed" and asking me to Re-open it.
I also use Yahoo mail, which stops working with Mac Mail at the same time as gmail, but I do not receive notices to re-verify from Yahoo.
I recently upgraded from Mavericks to Yosemite. The Mail problem happened occasionally with Mavericks but is far more frequent with Yosemite.

I am setting up a lab of imacs in a school. I have successfully bound the imacs to our network and can log in using the windows account. However, I cannot access my files. Is there another step?

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