I am so mad at apple!

Question

my track pad button broke and so i took it to comuspa. they sent it in to apple and when i got it back they replaced the keyboard and the button. well the button now sticks sometimes and i noticed my computer running slower and lagging more than it used to. so i went to the "about the mac menu" and when i bought my macbook i had them put in a 1gb ram, and now i only have 512mb! what the heck will they give me the RAM i payed for back?

Answer 1

As stated, hit up the store that sold you the machine. The origami fix seems like a good idea (provided you use something that's heat tolerant).
Little tip.
AppleCare/Genius Bar.
When you read your 'Genius Bar Work Authorization' you're going to get two copies. One (1) which you sign and submit, the second one you keep. If your machine was scanned you'll notice that the third segment of the authorization page below the word 'Product Information' contains the following data:
Model, Serial No, Date of Purchase, Warranty Status.
Looking at the one in front of me I don't see anything about the configuration. There are just two bar codes in that box.
What I do prior to taking in a machine is basic troubleshooting, run hardware test if applicable, system profiler; and write down the quantity, serial and vendor information of any memory within the machine. For fun I take pictures of the machine.
What I seriously recommend is writing the quantity of installed ram ON THE AUTHORIZATION YOU SIGN. Also write it down on your copy.
If it was a machine that was serviced in house I wouldn't be very concerned, but imagine if you're the poor guy stuck w/ a stack of identical looking machines and trying to fix them and get them back to the customer as quickly as possible.
Mistakes can happen. It's even better if you can get the configuration (memory) listed in the 'Problem Description/Diagnosis' segment of the authorization.
I understand your frustration completely. There's an information exchange occurring beyond that which would have occurred had you taken your machine directly to an Apple Store, so it's difficult to really point the finger of blame at any one place. The important thing is that you do have this remedied.
Since memory is a user installable product; I would bring in your receipt and calmly explain the situation to the store manager where you purchased the machine. They may be able to just provide you another module.
You can always save your system profile from w/in system profiler. If you happen to have done this, then you will have an SPX document that shows exactly how much memory was in your machine. It can't hurt to leave a copy of this on the desktop when you send in your machine.
Good Luck,
-j