I am struggling to reset my security questions there is an email issue

I am struggling to reset my security questions. I cant remember my answers. The email is an old one which I dont use anymore. I want to recieve the link to the new email accounts that I have provided. can someone help. thankyou.

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

I need to reset my security questions. However, the email address in the hypertext link is wrong. How do I change it?

I need to reset my security questions. However, the email address in the hypertext link is wrong, so I never receive the "reset" email from Apple. How do I change it?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201363 how i can reset my security question without a rescue email? i have 10 dollars on it.

how i can reset my security question without a rescue email? i have 10 dollars on it.

Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

I cannot reset my security question. there is no reset your security question bar

i cannot reset my security question. there is no reset your security question bar

Try this Discussion...
https://discussions.apple.com/thread/4305745
And/or see the More Like This section on the right.

Pls help me how to reset my security question I know my emails and password but when I purchased some apps I can't bought it cos there is a security questions so pls help cos I put some iTunes redeem card alright?

Pls help those anyone to how to reset the security questions I know my emails addrs and password when I purchased the apps there is a additional or security question appears in the screen so pls help me apple company how to out this coz I bought new itunes redeem card I already load then after this I couldn't use it?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT5312 how do you reset your security questions when the rescue email address no longer exists?

how do you reset your security questions when the rescue email address no longer exists?

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90823)

HT5312 The link to reset my Security questions to the recovery email wont pop up...What do I do?

The link to reset my Security Questions to the recovery email wont pop up...What do I do?

Hi Gman,
Sounds like you may not have set up a Rescue email address (which is different than an Alternate one):
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB

How do I send a reset my security questions on a different email address

When I want to send a request to reset my security questions if gives me a wrong email address

Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76809)

HT201363 Every time I try to reset my security questions they send the email to an email account that is closed. How do I change that? I have other email addresses associated with my account and they always send it to the one that is closed...

Every time I try to reset my security questiogns they send the email to an email account that has been closed for a couple of years.
I do not understand why they can't send it to the other 3 email addresses that I have associated with my account.
I have had an itunes account for so long that I don't ever giving any answers for security questions. Help please.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

How do I reset my security questions, there is not an option on my screen to send a recovery e-mail.

I forgot my security answers and can not find a link to reset them. I've seen to click on send e-mail in the passwords & securities tab, but I do not have any options on my screen that say to send an e-mail to reset my info. How can I resolve this problem?

You will need to contact iTunes Support, http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic).
After you reset your security questions, it is highly recommended you add a rescue email address. To do so, log in at appleid.apple.com and click on Password and Security. Answer the questions and then click on "Add Rescue Email Address:"

How do i reset my security questions using a different email address?

Hey guys,
How do i reset my security questions so i can purchase music. i cannot remember my answers and they email address itunes has on file, does not seem to be working everytime i try to send the answers to my gmail account. how do i reset the whole thing?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

How do i reset my security questions when the recovery email address is wrong?

My brother has managed to mess up his Apple ID. We have Apple ID and password but everytime a paid App is trying to download it asks for security questions which he has forgotten the answers to. The recovery email address he has entered is not correct to nay email account we have in the family and I haven't a clue what to do next? There is a £15 voucher on this account which we would like to use.
Any help/advice would be much appreciated
Many thanks

First try:
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
next (I think your can't do this one)
Rescue email address and how to reset Apple ID security questions
Last contact iTunes by:
https://expresslane.apple.com/Issues.action
Click on "Account Management" and then on "Forgotten Security Questions". That will take you to a page where you can talk to iTunes Support right away, or you can schedule a call to talk to them. They should be able to get you squared away so that you can log on to the old Apple ID.

Why wont the reset my security question send to my email

when you click the link for your questions to be reset it does not send to my email someone help?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Resetting my security questions with a rescue email

I have a rescue email and i have sent a reset email to that address to reset my questions but its not coming through. Its not in my junk either, what do i do now?

If you aren't receiving the email, and you've tried clicking the reset link again, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

What's the easiest way of resetting my security question answers?

What's the easiest way of resetting my security question answers?

Rescue email address and how to reset Apple ID security questions

I am struggling to reset my security questions there is an email issue

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