I am the owner of an account with 4 lines. I cannot see the text messages for 1 of the lines. How can I see them usage and phone numbers, not the content. Thanks

Looking to see the frequency and numbers texted on one of the lines which I am the account owner of. I only see texts I placed to this number,

Zoupie,
This is something we can definitely figure out together! Are you able to get the phone for a few minutes? If so, please go to Settings>Cellular and scroll down. You will find a list of the apps on the phone. I'm curious to see if there are any messenger apps listed such as Snapchat, Facebook Messenger, Hangouts, ect...... These apps can send the messages via the internet connection instead of via our texting system and would not show up in our records.
SarahO_VZW
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