I am tired of Verizons DSL providing slow / unreliable speeds

I feel VZ is selling something that they often can't provide. I have been monitoring my line for the past month and at night the speeds drop. At night I can barely get 1/3 of the download speed I am provisioned for and the latency can get very bad. When a Tracert is done it is clear that VZ has a Network problem and it is a problem that they don't want to address.
Here is an example of Tracert -
1    <1 ms     1 ms    <1 ms 192.168.0.1
2   406 ms   831 ms   814 ms L100.HRBGPA-DSL-03.verizon-gni.net [98.111.126.1]
3   791 ms   836 ms   774 ms P0-3.HRBGPA-LCR-02.verizon-gni.net [130.81.135.128]
4   788 ms   854 ms   809 ms so-12-1-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.254]
5   782 ms   792 ms   802 ms so-7-0-0-0.ASH-PEER-RTR1-re1.verizon-gni.net [130.81.10.94]
6   821 ms   812 ms   877 ms 130.81.14.94
7   496 ms   619 ms   619 ms ae-6.pat1.dcp.yahoo.com [216.115.102.174]
8   636 ms   651 ms   743 ms ae-1-d170.msr2.re1.yahoo.com [216.115.108.29]
9   774 ms   802 ms   403 ms te-8-1.bas-a1.re1.yahoo.com [66.196.112.205]
10   782 ms   730 ms   823 ms ir1.fp.vip.re1.yahoo.com [69.147.125.65]
Trace complete.
Although the entire tracert is bad, these hops are usually the culprits
2   406 ms   831 ms   814 ms L100.HRBGPA-DSL-03.verizon-gni.net [98.111.126.1]
3   791 ms   836 ms   774 ms P0-3.HRBGPA-LCR-02.verizon-gni.net [130.81.135.128]
The answer from VZ is often to re-provision you and then they feel they satisfy their terms of agreement. I don't think so!
Even though DSL is not a regulated utility VZ is a utility. IMHO -
#1- DSL is offered by a regulated company, a utility company. Now DSL may not in itself be a regulated utility but the regulated utility offering DSL doesn't want to PO those in power.
#2 - You can't go about actively deceiving people about what you are selling them. If you tell people that they will get X amount of something, they better get that X amount of something. If your cable company says you get a certain amount of stations with a chosen tier, then they better follow through with that advertisement.
"You must be sure that each one of your advertising claims is substantiated before you disseminate the advertisement containing the claim(s). The Federal Trade Commission issued a Policy Statement articulating its policy as to this important advertising legal compliance area. (See FTC Policy Statement Regarding Advertising Substantiation Program, Issued August 2, 1984.)
Essentially, this Policy Statement confirms FTC's commitment to the "reasonable basis" requirement. That is, you must have a reasonable basis for your objective claims before you initially disseminate them. Be forewarned:
FTC vigorously enforces the requirement that advertisers must substantiate their express and implied claims.
Failure to possess and rely on a reasonable basis for objective claims is an unfair and deceptive act or practice in violation of Section 5 of the Federal Trade Commission Act."
You may also want to read Section 5 of the FTC Act where it addresses inducement to purchase using deceptive advertising."
Maybe these companies need to print their real world speeds and not just the speed that is possible in a perfect world. VZ only wants to advertise the best, best and hide the details in small print.
As a class there are many that have lost time and money with the VZ service. I think VZ feels their ROI is higher for FIOS and they let the people on copper die on the vine. Problem is that there are a lot of people on copper paying for the service and not getting the required maintenance upgrades.
After almost 4 years of VZ I am really PO'd, intend on talking to people who are more powerful than me and have stopped whining to VZ.     Can you hear me now!

I'm sending you a PM. You should be able to get the ball rolling using the information I provide into getting the problem solved. I'm assuming, by sending this PM you have double checked that nothing is using the connection while you are running these traces. Those two hops are also not problematic. Since the problem is showing up between your router and the Verizon network, it often indicates a congestion problem somewhere in the CO before it reaches the backbone. Often it's an overloaded ATM circuit or an oversold DSLAM. Less often, but still possible is the edge router not having enough capacity to handle the amount of data it's being asked to handle. Then in some cases it's nothing more than failing or faulting equipment that can be replaced or repaired in a few minutes.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

Verizon DSL install hijacking Safari and Apple Mail

This is my first post.
warning: it's long, just trying to include details
I lost all my bookmarks/folders in Safari -- after a Verizon DSL install-induced browser hi-jacking. See http://www.red-sweater.com/blog/?p=78
for a story that captures my own experience nearly to the last detail. But, unfortunately, unlike the blog author my bookmarks.plist was not a back up of my extensive bookmark collection -- it was a big zero, like some other responders to that reported.
I am just your basic user, and couldn't follow the code discussion toward the bottom of the blog, it's over my head. But, although not knowledgable, I am desperate and persistent and rarely accept "can't be done" answers, even if I don't really know what I'm doing and keep getting that same answer.
I tried all the standard suggestions so far, searching .plists, searching my hd for anything safari, anything bookmark, anything .html. Read many of the discussions on lost bookmarks, tried everything I could understand how to do.
I stumbled upon in the ~/Library/Caches/Metadata/Safari over a thousand files with crazy number/character names that all have suffix ".webbookmark" I probably did have over 1000 bookmarks. When I double click one of those .webbookmark files in that folder, a webpage springs forth in Safari, one of my former bookmarks. Also, click in the finder on one of those ~.webbookmark file and 'get info' and it shows the .html file name and bookmark name for it.
I believe this is somehow my old bookmark collection, and not a history cache, for various reasons: upon clicking, I recognize the webpage that appears and I know bookmarked anywhere from a few months ago, as well as some oldies, but have not visited recently. Random spot checking seems like sites I recently visited but did not bookmark are not showing up.
Would not be fun to double click every one of the 1000+ .webbookmark files in the metadata/Safari to open the page it represents and then "add bookmark" in Safari, to restore my bookmarks. Is there some automatic way of doing that? Am I not understanding the metadata folders enough and have tricked myself into believing they are my real bookmarks and not history or useless stuff. It's totally possible my ignorant forays and fleeting glimpses (but not, out of the corner of my eye....) are fool's gold.
Can someone let me know whether this is worth pursuing, and if so, how, and if so how so in plain terms because of my limited knowledge and floundering around without understanding what I'm doing and what it means.
I know, I know, I should have backed up before I did the *&^@! install, I should back up before I do anything, and do it regularly anyway. Don't laugh too hard now, but get this, when I did back up before, I didn't know what I was doing and just backed up "documents" folder (see, told you I was ignorant; but, older and wiser now...) But I had no idea something like connecting DSL would screw up my browser (and my apple mail -- that's a different awful story too, still unresolved) and who knows what else.
No, I have not used another browser since early 2005, and wasn't as 'bookmark crazy' then as I've been the last few years (or my life wasn't as complicated then and I didn't need to bookmark a lot of important, and I mean important, as well as obscure sites, that I don't need on a daily basis, but do need, but don't want to search through thousands of google hits to find the right one, when I realize I need it again...). Yes, sure, i will salvage what I can from IE and Netscape although they're way incomplete and frozen in time of simpler days.
A thousand curses upon evil Verizon DSL provider who thinks browser/mail/etc. hi-jacking is fun and smart PR. After this disaster, do they really think I'm enthusiastically telling everyone to use them?
I will appreciate any help. (and it's understood if the real answer is "can't be done;" worth trying here though) Just point me to the right discussion if this has already been attended to.
Thanks!
G4 15" power pc Mac OS X (10.4.9)

Hi Starman and Rachel, many thanks for replying, although I was praying someone was going to hand me the magic bullet! Nonetheless, it was useful you confirmed my suspicion that the mysterious metadata cache I stumbled upon while floundering around in desperation, did have some bookmark information for me, but also, unfortunately, that there was no quick and easy way to transform it back into a bookmark list, or know whether it really has what I need. Rats. Seemed worth asking the experts though, and it was.
Starman -- yes, in 2005 I used IE and Netscape, so I was able to salvage bookmarks from there, but unfortunately since 2005 my life became extremely complicated and the most important bookmarks are from that lost window of time. (Why didn't Verizon trash those browsers and bookmarks too, or instead of, Safari? Figures. They somehow just knew how to go straight for the jugular.)
Rachel, thanks for the suggestion about using BBEdit, etc., but I'm too amateur to know what those are or how to use them, but if I did, it didn't sound like it would necessarily be easy or a guaranteed success.
The IT helpdesk at the university I work for mulled it over and they too told me basically what you two did -- no obvious solution; some custom scripting might be able to do something, but that was beyond the scope of their help services.
So... looks like I am just going to have to open that metadata cache folder and start clicking and bookmarking if I want to find out if it is even worth doing and restores the most important bookmarks from the past 2 years. Maybe do 20 a day or something when I'm brain dead anyway after work. If not, there's always plan B -- spending a lot of time googling to find lots of little obscure needles in thousands of haystacks.
Such is life.
I haven't had the strength yet to deal with what happened to my AppleMail and have resorted to using webmail. Time to search the Mail discussion groups. I've had a lot of Mail problems since I started using it 2 yrs ago and the thought of disentangling another Mail problem makes the hair on the back of my neck stand up. It's even more infuriating when the problem isn't even related to something kooky in Mail, or something crazy I brought on myself, it is sheerly the result of Verizon's malicious activities.
Thanks again for your help, it is wonderful when people freely and altruistically donate their time to share their knowledge, and their brainpower, to help each other.
G4 15" power pc Mac OS X (10.4.9)

Verizon DSL slow since Sunday January 6, 2013--Northern Virginia

I will try to make this short as the last 4 days have been a real nightmare.
My normally and for a long time rock solid DSL 3360/768 began running slowly on Sunday January 6, 2013. I let it go until Monday, January 7, 2013 when it became so bad I had to call for a trouble ticket. Aside from the time I spent finding a number and waiting to create a ticket, I managed to get one created.
During the ticket creation process, no less than three tries of a line test by Verizon technical support showed (to them) no problems. On the fourth try they said there was a "short" somwhere outside my house, they would send a technician.
On Wednesday, January 9, 2013 a technican arrives and begins the process of trouble shooting. The NID is checked as well as all jacks/dsl filters. The "problem" is indicated in a wall jack. All speeds are verified with a meter the technician has, at the NID, at the wall jack and through the modem. The modem although old (Westell 2200) have been very reliable. The "short" is "fixed" and we begin putting things back.
When I try to get onto the net, everything is very slow (as I have been saying). The technician is puzzled as am I. I run several speedtests on DSL Reports and they all show various speeds ranging from .5 mb down and .7 up speeds. I run several latency tests and there is severe packet loss along the traceroute.
The technician (who was very nice) offered to swap the DSL modem, brings in a Westell 6100g from his truck and we spend the next 30 minutes trying to set it up. After the technician calls his tech support, the modem is brought up and is working.
The Verizon webpage loads very fast. When I go to do another speed test the results are the same. The modem diagnostics show 3360/768, his meter shows 3360/768. At this point he says that he does not know anything about third party websites and if the Verizon webpage loads there is nothing more he can do, at which point I agree.
Later last evening I get an automated call telling me that my problem has been resolved. If I disagree I can speak to someone, which I promptly do. When someone comes on the line I relate my story and they begin again testing the line. This person immediately recognizes a problem and escalates my issue to a level two support. While I wait, I manage to find a speed test on Verizon's website that (not suprisingly) shows the same slow download speeds as the "third-party" site did..
When the person returns to the phone (a call that lasted over an hour) I am informed that there are "network issues affecting my speed" and they are working on it. Interestingly, the speed test on the Verizon website also has a message about my test being impacted by network issues and that I should run the test later.
As I wait for something to be fixed, I just wanted to relate my story as there is little anyone here could do to help me.
Hope others have better luck and you really do not want to hear my experience trying to order FIOS to replace my DSL. I have already sold my Verizon stock after these last four days.

I feel your pain! Things are slow down below you in Fredericksburg, VA and customer service equally bad!
I have been having problems with slow DSL connection, extreme packet loss and latency issues for months in Fredericksburg, VA. Calls to tech spt are typical “line check is fine, nothing more we can do”. Won’t send me a new router, or listen to any of the inputs on issues I am seeing on the network with test tools, etc. I told them it would be easier for me to and less hassel to just drop them and move back to Comcast, they basically send that fine with them, so I said transfer me to billing, of course I sat on hold for 30mins and gave up. . I’ve been a network engineer for over 16 years, and I would treat an of my customers that way I would be fired, in addition we work till a problem is fixed no matter how small.
Over the last day, I took my Linksys router out of the picture, ran my laptop direct to my modem and got the same results, packet loss and slowness. Checked all my in house wiring and all is fine. I then hooked my modem and laptop directly to the test port or NIC outside the house and got the same results. So, not my wiring or personal equipment, still might be modem. I even involved one of my neighbors that has Verizon DSL connection, and his connection is fine, however we compared trace routes to various places and routing path goes over a different back bone router than mine. Can understand why one house over travels a different path than me and I see packet loss about the same point that we separate out.
During all the trouble shooting I notice that I had static inside and outside the house, so I call Verizon again told them I had static on my phone lines as well, this finally prompted them to send tech out…we will see what he comes up with…supposed to be here by tomorrow, we will see what happens. I note convinced it the wire more so a problem with the back bone network, as this problem comes and goes but this is the worst it has ever been. I am fed up with customer support or lack there of and will be ordering up Comcast this coming week, if all goes well will be say goodbye to Verizon.
Here is sampling of trace routes and pings, if by chance someone from Verizon actually checks this forum…which I never see anyone of the provide feed back.
C:\Users\Owner>tracert www.cisco.com
Tracing route to e144.dscb.akamaiedge.net [72.247.64.170]
over a maximum of 30 hops:
1     2 ms     1 ms     1 ms 192.168.1.1
2     9 ms     9 ms     9 ms 10.27.29.1
3     *        *        9 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.8
1.21.250]
4     *       11 ms     9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.2
2.68]
5    10 ms    10 ms    10 ms 0.xe-4-0-3.XL4.IAD8.ALTER.NET [152.63.30.9]
6     *       13 ms    29 ms TenGigE0-5-1-0.GW1.IAD8.ALTER.NET [152.63.38.250
7     *        *        *     Request timed out.
8    17 ms     *       11 ms ash-bb4-link.telia.net [213.155.130.2]
9     *        *       19 ms nyk-bb2-link.telia.net [213.155.134.128]
10    17 ms    16 ms    19 ms nyk-b5-link.telia.net [213.155.130.245]
11     *       22 ms    17 ms a72-247-64-170.deploy.akamaitechnologies.com [72
.247.64.170]
Trace complete.
Target Name: www.pingplotter.com
         IP: 216.92.151.75
Date/Time: 1/19/2013 9:13:06 PM to 1/19/2013 9:14:36 PM
1    1 ms    1 ms    1 ms    1 ms    1 ms    3 ms    1 ms    1 ms    1 ms    1 ms [192.168.1.1]
2    9 ms    9 ms   12 ms   11 ms   *        9 ms    9 ms   11 ms   10 ms    9 ms [10.27.29.1]
3   20 ms    8 ms    8 ms    8 ms   *        9 ms    8 ms   13 ms    8 ms    8 ms ge-3-1-2-0.IAD5-CORE-RTR2.verizon-gni.net [130.81.21.250]
4   *       *       10 ms    9 ms   *        9 ms    9 ms    9 ms    9 ms    9 ms so-6-3-0-0.RES-BB-RTR1.verizon-gni.net [130.81.22.68]
5   10 ms   13 ms    9 ms   10 ms   *       39 ms   10 ms   *        9 ms   11 ms 0.xe-4-1-0.XL4.IAD8.ALTER.NET [152.63.2.253]
6 N/A     N/A     N/A     N/A     N/A      56 ms N/A     N/A     N/A      13 ms 0.xe-11-2-0.GW10.IAD8.ALTER.NET [152.63.35.233]
7   *       25 ms   35 ms   25 ms   *       *       30 ms   *       26 ms   25 ms pair-gw.customer.alter.net [152.179.50.138]
8   *       *       *       *       *       *       *       *       *      N/A      [-]
9   *       25 ms   *       27 ms   *       26 ms   25 ms   *       *       27 ms pingplotter.com [216.92.151.75]
Ping statistics for www.pingplotter.com
Packets: Sent = 10, Received = 5, Lost = 5 (50.0%)
Round Trip Times: Minimum = 25ms, Maximum = 27ms, Average = 26ms

Verizon DSL Tech Support and Slow Upload speed

We have been having considerable issues for 16 months with Verizon DSL and numerous chat sessions/calls to Verizon tech support. They verified that the upload speed was 768Kbps. Every site showed 360 - 370 Kbps.
Finally a technician came to the house and confirmed that the maximum upload speed at that location was 384. How could tech support be lying the whole time? Many times I point blank said 'why is the modem set to 448?'. They said the PCs would be faster than that. When the VZ techs come in through our PCs with Citrix remote support, they are dumbfounded that that they only got 27 Kbps - they ALWAYS forgot to realize the Citrix session is taking some the upload bandwidth to see my video - DUH
The worst part is the billing. We have been paying for something that is impossible to get. They are only willing to backdate a refund for 3 months because we never raised a billing issue. Um, thats because you lied about the speed.

Visit http://192.168.1.1/ and tell me what you see mentioned as both the download and upload speed that the modem reports it being connected at.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL is down

I live in Brooklyn, NY and I've had Verizon High Speed Internet for almost 2 years. I've never had a problem until a week and a half ago. The DSL would go down and I'd have to restart my DSL modem numerous times before it comes back up. I would reset my modem, powered off for 20 secs, etc. However, it continued to happen. And the connection (when it was connected) was extremely slow. I've ran DSL speed tests and download speeds consistently were around 0.40 to 0.50 KB/sec. I've contacted Verizon DSL support and they told me it was my modem so they sent a new modem.
However the problem still exists with the new modem. I would have really slow internet connection for about 1 to 2 hours at a time. And then I'd have to restart the modem numerous times before it reconnects at the extremely slow pace.
Can anyone help with this? Is this related to the recent strike? I thought it would get better since the workers are back to work again but it still persists. I've also recently requested to be upgraded to Verizon FIOS internet. I wonder if this has an effect on the DSL lines. I have not yet been upgraded to FIOS and I'm still paying for High Speed Internet DSL.

To OP:
Log into the Westell at http://192.168.1.1/ from any PC and then do the following, based on what you see.
1: If you see a Red and Black Verizon page with a bunch of information on it, click on the System Monitoring at the top navigation and then choose Advanced Monitors on the Left hand side Navigation. Press Yes past the prompt if any appears, and then choose Trasceiver Statistics.
2: If you see a Blue and White Westell page, select Troubleshooting, DSL, and then choose DSL/Transceiver Statistics.
Provide the Information you see there by copying and pasting it. It will contain information such as Attenuation, Margin, Power Level, and show the modem speed.
Should you be asked for a login, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon Username and Password
The information I'm asking for here will let me see how your line is running. If the physical loop is OK, we'll have to check into other things. In the past, Verizon tech support agents used to ask for this information over the phone to verify how a line was operating, even though they could probably pull it up from the equipment on their end. Lately it seems that many of the agents no longer ask for this information for whatever reason (either they cannot see it, or are not trained to do so) but it's often a great place to start when slow speeds and disconnects are occurring.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Verizon DSL - Frustrating Performance

I've been using Verizon DSL for about 6 years now. For a while, service was sufficient, but for the last year I've had nothing but negative experiences with it. I've been experiencing slow speeds and frequent disconnects. I've called tech support numerous times only to get the typical responses that do not address the problem. "Have you tried restarting your computer? Have you tried restarting your modem? Have you tried restarting your router?" I've done all of these suggestions more times than I can count with 0 results. I'd love to switch my internet provider, but Verizon DSL is the fastest available internet in my area (sad). I wish Verizon would make an effort to help their customers, but with my current and past experiences I don't believe that is going to happen any time soon. For the past week I can barely use the internet. Websites load extremely slow. I can't play any online games because the latency is too high. I've even made sure the two computers in the household are not downloading anything when the internet drops out. I've tried using better DNS servers. Nothing has helped. Is there someone that could possibly help me? It doesn't seem like Verizon will.
*edit* Here's a traceroute i ran
traceroute to 72.77.*.* (72.77.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-b2-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 2 ms 7 ms 1 ms
4 T0-5-0-1.PITBPA-LCR-22.verizon-gni.net (130.81.163.77) 16 ms 14 ms 14 ms
5 G15-0-0.PITBPA-LCR-04.verizon-gni.net (130.81.151.182) 11 ms 11 ms 11 ms
6 P3-0-0.PITBPA-LCR-02.verizon-gni.net (130.81.27.252) 12 ms 12 ms 12 ms
7 P9-0.PITBPA-PITBPADT-ERXG02.verizon-gni.net (130.81.33.159) 12 ms 12 ms 13 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

My modem is an Actiontec GT701D. I'm also using a Linksys WRT54G router.
Here are my transciever statistics:
My download and upload speed listed are what i should be getting, but I can't even watch a youtube video on 360p straight through because it pauses and freezes every couple seconds. I would think that with those speeds listed below would be able to stream a 360p video all the way through.
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting: 1
DSL Negotiated Mode: G.DMT
Connection Status:
Speed (down/up): 2944 / 832 Kbps
ATM QoS class: UBR
Near End CRC Errors : 263/0
Far End CRC Errors : 17/0
Near End CRC(Within last 30 mins) : 0/0
Far End CRC(Within last 30 mins) : 0/0
Near End RS FEC : 507892/0
Far End RS FEC : 11293/0
Near End FEC(Within last 30 mins) : 0/0
Far End FEC(Within last 30 mins) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 0/10
Attenuation (Downstream/Upstream): 98/25

Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Airport Extreme Network - Changing from Verizon DSL to Fios (with TV)

I am currently using Verizon DSL for internet access. My present network is stable with an Airport Extreme Base (New version) and two Airport Express running MDS for range extension, providing wireless access for a Macbook and a PC laptop (my wife's connection to her office/Exchange server via VPN). Two G4 desktop Macs are occasionally connected to the network. One AE provides network access to a shared printer. I routinely use Back to My Mac. The network also provides remote (internet) access to an old model iSight camera and to an inexpensive wireless camera which are served by Evocam software.
I have ordered Verizon Fios bundled services (TV-Internet-Phone) for installation on October 18. The service make sense for many reasons, BUT! A multitude of posts on various boards are telling horror stories about setup problems and failure of certain services to work with Fios, particularly in newer installations that include TV.
My question is this: Am I about to step into an inescapable swamp? Should I cancel the order.

Yup, this is expected behavior. What printer model? What operating system?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Silly question, maybe. I want to change from Verizon DSL to cable, but cable company doesn't supply router. can I use my Airport Extreme as wireless router?

We currently have the following wireless home-network configuration, powered by Verizon DSL.
2 macbook pro’s
1 emachine
HP PhotoSmart 6122 all-in-one printer
Apple TV
Apple Airport Extreme Base Port A 1408
Westell 7500 router
Thinking I’d get wider wireless coverage throughout my 2 bedroom home, I purchased the Airport Extreme. It is connected to the router via its sole usb port. The result was only a tiny increase in speed, and no increase in coverage, so I don’t know why I have it.
We now want to change from DSL to cable, thus ditching Verizon. Our new cable provider supplies the cable box, but no router for wireless networking.
Here are my questions.
Can I use the Airport Extreme (AE) as a wireless router?
If so, how should I hook it up? Should the usb cable go from the AE to the cable box, and all the other devices connect wirelessly?
If not, how should I be using the AE to some advantage? What can I get out of the investment?
Thank you very much for your help! Beatriz

What I wrote has nothing to do with what the cable company charges for their installation. And, usually they will help with the router setup even if you supply your own router. I don't know what they will charge for the modem.
Note that you need to get just a modem. You don't want a modem/router combination. That will make using an AEBS effectively nearly impossible. You will need to ask specifically for just a standalone modem, and that you will supply your own router.

I have an iMac, and have a Verizon DSL account. Recently, my Mac Mail keeps requesting the passwords on my account every few minutes, and will not allow me to send messages using Mac Mail. I cannot edit the outgoing server; how can I send emails?

I have an iMac, and have a Verizon DSL account (3 email addresses). Recently, my Mac Mail keeps requesting the passwords on my accounts every few minutes, and will not allow me to send messages using Mac Mail (the message says that the outgoing server was rejected. I cannot edit the outgoing server, and the keychain will not save my passwords (the ports are valid). How can I change the outgoing server to send emails, and how can I avoid having Mail request my passwords every 2 minutes? Verizon, as usual, will not provide support to iMacs.

Is there an email saved in your drafts or outbox folder? I suspect that Mail is continually trying to send it, and each time Google is rejecting the email message.
You can open the message and then delete it from your Outbox folder. Then try removing all @gmail email addresses from it and seeing whether you can send to the other folks. I suspect that will work.
With email, if an SMTP server *can* verify email addresses, sometimes it will and it will refuse to send messages. If a message has to be relayed across servers, no verification is done, and you'll get a bounce if an email address is bad.

Verizon DSL & Apple

I am having a very difficult time connecting my iMac and iBook (G4) to the internet at my house. I have Verizon DSL through out phone line and a Linksys router. The router recognizes that my computers are connected to the network but for some reason the computers are unable to get a correct IP address. I would greatly appreciate any guidance in this matter and I am more than willing to provide more details but not sure what would be helpful at this time.
Thanks!

The Interface that connects to the Router/Internet, needs to be drug to the top of Network>Show:>Network Port Configurations and checked ON.
Was the Router always in the line, or new? Did you power down the Modem & router, wait 2 minutes, power up Modem, wait 2 minutes, power up Router?
Try this on a Mac in Terminal after those have been reset...
sudo ipconfig set en0 BOOTP;sudo ipconfig set en0 DHCP
en0 if Ethernet, change accordingly to the enX at the top of the list in Network Port Configurations.
Are the Macs set to "Using DHCP" in Network>TCP/IP?
What IP are they getting? 169.254.x.x?
Is the Router set to hand out DHCP addies?
Can you access the Router's setup pages by using like 192.168.0.1 in Safari's url bar?

Verizon DSL Connection Problems

Hello, I hope this is the right place to post this My problems all began after purchasing a brand new computer. My Verizon DSL service worked perfectly on my old machine (with Windows XP) but I'm sure part of this issue is that I now have Windows Vista.
When I first set up my new computer I quickly found that Windows Vista had a new "feature" of automatically identifying devices for you and installing the necessary things to make it work. To start with I cancelled the Windows prompts and figured I'd was suppoed to use the Verizon DSL disk, but it did not work. A little window would come up with a fancy Verizon graphic then it will close and say some file could not be found. I tried multiple times but the same thing occured so I followed the Windows Vista prompts which eventually connected me to the Internet! I searched online and found that the disk is not compatible with Windows Vista, or at least the disk I was using wasn't because it was created before Windows Vista was even released.
Anyway, the Internet worked fine that whole day and even the next but then my Internet connection started becoming unreliable. It will work perfectly for hours but then I will notice that a certain page isn't loading.
Sometimes if I press Refresh on that page a "Connect To..." dialog box will come up and if I hit 'Cancel' it will say that the page cannot be found. But then if I refresh again it will load correctly.
Other times it will not work at all. The icon in the System tray will tell me that I'm connected to the Internet but it will not work.
And still other times a different prompt will come up asking for a username and password.
First off, I had multiple passwords for "verizon.net" another for "myverizon.net" another for "verizon email", etc. So I didn't know which one to use! I also didn't know if my username should include @verizon.net or @verizon.com or nothing at all after it! I tried every possible combination to no avail. After I enter a set a window will pop up saying "Connecting through WAN Miniport PPpOE" but then it will say the connection failed. Sometimes however it will say, "you are already connected to the Internet". But when I hit "start browsing the Web" nothing will load. Finishing today I have made all the passwords the same to ensure that is not the problem
I also tried "admin" and "password" which I found people mentioning online, but this always gives me "connection failed" messages, too.
Until I restart my PC nothing will work. If I shutoff the modem and turn it back on it will not work anymore regardless of if it was still working before. I have tried virtually everything before coming here -desperate! I have researched online and used every possible thing that comes up:
-Turning off modem for 30 seconds and then turning it back on
-Closing my firewall + Windows Firewall
-Shutting off virus program
-Shutting off virus program and firewall
-trying to setup a new connection
-running windows diagnostics:
it will either say there is no problem with my internet connection
or it will say something like "HTTP is not configured to access the server at HTTP://"
-disabling then re-enambling the integrated Network Card
- typing netsh winsock reset as an administrator into the command line and restarting
- typing netsh int ip reset as an administrator into the command line and restarting (this was the last thing I did and SO far so good...)
I have read online that the problem could be the modem so if I cannot get the issue fixed I will try to get a new modem from Verizon. Otherwise I am anxious to hear what input the users here can offer.
Some information on my computer that you might need:
Windows Vista Home Premium (Intel Core 2 Duo E8400)
Westell 6100 Modem (connected via Ethernet cable)
Realtek RTL8102/8103 Family PCI-E FE NIC
ZoneAlarm Free Firewall
AVG Anti-Virus Free
No wireless network devices (a printer is installed but it was installed after the problems appeared)
Thank you for reading and thank you in advance to anyone who can offer some insight into this problem.
Message Edited by lorddonk on 06-19-2009 10:57 AM
Solved!
Go to Solution.

Your dBs appear to be good but your data transfers are woefully too low.
dBs above 20 are great. Data transfer should be well above 1000 but is only 864. Enough to have communication, but not what you are paying to have.
Your pings are in the hundreds - should be less than 100 ms.
However, when you did the traceroute, all pings were below 100 ms. (BTW, routers involved in that connection included Newark, NYC, and Washington).
Does that signal strength remain high or does it keep changing? The fact that ping and traceroute had signficantly different numbers suggests your signals are coming on and going away. If ping has long times, then tracerouter should show those same long times starting with the bad communication problem.
Numbers suggest a problem between your modem and the DSLAM. Normally bad communication is traceable to low signal strength. You have good signal strength (when measured) but bad data rates. Is that signal strength constantly changing? Look for a pattern. Signal strengths changing? How are those echo times changing? When signal timing is slowest, what server (connection)
is too slow? Look for the pattern since it appears your problem is intermittent - or something else.

Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL Frustration 4 years Running

Once again I had a verizon DSL technician to my home (3 times in the last two months) and they have no answers and can't seem to fix the problems with my DSL. Same old story (1) Connectivity drops in/out constantly, (2) slow speed eventhough I pay for the maximum available for my area, (3) downloading files is next to impossible. etc.....
The last technician told me Monday that I'am basically screwed. He gave some excuse that I'am to far "from the from" and I will never get a reliable connection. Then he tells me to order a new modem from Verizon to replace my exisiting modem (I just got my current modem a few months ago) which is the same comment I got before. Why would he tell me to replace the modem again if I'am screwed!
At this point I don't know what else to do. There are no other options available to me other than satellite internet (no cable internet). I can't express in words how I depise verizons poor customer support and robotic customer support call centers.

If you have the same issue with 2 different modems then switching to a third isn't going to fix the issue. Could you post the tranceiver statistics from the modem? How to get them varies from modem to modem but can generally be found by starting by entering 192.168.1.1 into a web brower. The username/password is usually admin and password or admin and admin if it was changed.
When the connection drops out have you noticed what lights on the modem go out? DSL and Internet or just the Internet? If you haven't noticed watch the next time you lose your connection.
You state that you are having slow speeds, about how slow are they? http://my.verizon.com/micro/speedtest/broadband/ will show you actually numbers you can post back here.

Verizon DSL speed/latency lower than a month ago

A little over a month ago I upgraded to the faster Verizon DSL with "speeds up to 3mbps." I wasn't expecting 3mbps and was content with the speeds I was getting, which were pretty much twice as fast as what I had before. My Westell 7500 modem gateway reported a speed/latency of around 1780/768 kbps, up/down respectfully. Recently however my download speeds have dropped and the gateway page is showing 1501/445 kbps. I have run Verizon's troubleshoot and reset the modem a few times, but it still remains at 1501. I have tried to reach customer support, but they either just ignore my email, waste my times in chats until they escalate it and then ignore it, provide me with useless information like their security/antivirus suite, or just don't answer their phone. I want to know how I can get my speed back up to what it was a week ago. Would this be considered throttling? I have done every diagnostic at various times of day that I can on my end and it seems clear that this is the ISP capping my service to the bare minimum that my plan states. Shouldn't I expect the service I was receiving when I first signed on a month ago? Otherwise, isn't that a bait-and-switch tactic? I read somewhere here that they run some sort of "optimization" at DSLAM that might lower speeds for a stabler connection. I have not had any problems with the connection being dropped or anything of that manner and the speed it was running had no hiccups. Is there a way I can get that optimization removed?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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I am tired of Verizons DSL providing slow / unreliable speeds

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