I am told that my 6500A- all in one- cannot print on both sides of the paper. Is this true?

I just replaced an old HP 840C with the 6500A, and cannot find a way to do 2 sided printing. After 1 1/2 hours on "live chat", I was told that this model cannot do this. If so, this is totally unbelieveable, and will result in my total black-linting of HP products in the future.
Is anyone aware of the this?
Gerald D Schrag
This question was solved.
View Solution.

OK, lets try a couple of things: on the back of the unit is a sticker that has the serial number. Below the serial number on the same sticker is an FPU number. Please report what this number (not the serial number) is as that will help identify your product.
Alternately you can go to the Support and Drivers page, click on Drivers and Software and then slick on Start Now for the automated tool. (See the screen shot below.)
How was the driver software installed - it it the full featured driver or the basic driver?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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