I am trying to access files from an app on my phone.

Every time I select "apps" in itunes, it stops and gives me a window that iTunes has stopped working and windows is looking for a solution to the problem.
I can access and manipulate everything else on my phone, except for the apps that are installed.

No, I have the music I want to move from the laptop to the phone selected. Then I go under file, devices, and try to click sync but it is not available to click.

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