I am trying to backup my wife's phone on icloud. But whenever i do, the process begins and then about 5 mins later it stops and it says it was incomplete. I tried leaving it to back up overnight, using a different wifi, etc but no luck. Help!

Here is more info - she has the iphone 4 16GB. we purchased the additional space on icloud, so there is more than enough room for her to back up her 8.5 GB on the 15GB of space. It is up to date for the iOS. I have the same phone and have no problems with mine. i have tried turning it off, etc.
Thanks in advance for any help!

Try deleting your last backup by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again. If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

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I am trying to backup my wife's phone on icloud. But whenever i do, the process begins and then about 5 mins later it stops and it says it was incomplete. I tried leaving it to back up overnight, using a different wifi, etc but no luck. Help!

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